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Mphasis

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based on 8.2k Reviews

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Mphasis Senior Customer Service Executive Reviews

Updated 10 Feb, 2024

Overall Rating

3.6/5

based on 14 reviews

Rating distribution

5

7 (50.0%)

4

4 (28.6%)

3

2 (14.3%)

2

0 (0%)

1

1 (7.1%)

Category Ratings

3.4

Job security

2.7

Skill development

2.0

Salary

2.0

Work-life balance

2.0

Work satisfaction

1.3

Company culture

1.3

Promotions

What employees say about Mphasis?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

89% employees reported

Flexible timing

50% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

6 reviews

2.6

Rated by Men

6 reviews

Mphasis is rated 3.6 out of 5 stars on AmbitionBox, based on 14 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Mphasis is rated 3.6 out of 5 stars on AmbitionBox, based on 14 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Mphasis Senior Customer Service Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

14 reviews found

Sort by: Popular

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 26 Jan 2024

Likes

Two way cab

Job security - Good

Dislikes

Everything apart from two way cab. Think 1000 times before joining KLARNA CHAT PROCESS. You need to ask for each break like in school and handle 4 chats at a time.

Salary - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Jun 2022

Likes

Worst Management

Dislikes

Worst management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Never I will join again Mphasis

Work timings: Strict Timings

Senior Customer Service Executive in Pune

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Excellent experience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jun 2023

Likes

Lovely working environment .Had good team working with them.Nice experience.

Salary - Excellent
Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Some times i felt there was favrotism. Showing partiality some times i felt it.Otherwise it's nice place to work.

Work Details

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Executive in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Apr 2020

Likes

Well so far I have completed my 11 years of tenure in the Mphasis a good place to gel and work with the people in terms of my salary n other things r fine so far

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Please don't charge for cabs I know it's Rs.600 which is affordable but still as company I can understand that u r trying to balance it transport if u c most of companies I believe they don't charge n free food is given only in the time any process functions n bandhs etc. Apart from this everything is manageable from my end.

Work Details

IT SERVICE DESK

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Bangalore / Bengaluru

Business Process Outsourcing Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 May 2021

Likes

Excellent place to work the opportunity available is huge and u can move to any Department provided you have the required skills.

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

The Benefits and salary could be a little better

Work Details

I was working for UK client so I was going in afternoon and back home by 11pm. It was convenient for me and was happy.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Employee Relations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 Apr 2021

Likes

Good work environment

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Work Details

Adjustable

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Mphasis.

Senior Customer Service Executive in Pune

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Aug 2021

Likes

Good work environment and culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I never faced any problem

Work Details

I learnt everything on the job

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Bangalore / Bengaluru

Credit card collection Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 16 Jun 2020

Likes

I was an ex employee of Mphasis. It is a great company to work.

Salary - Good
Skill development - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

I was working for Capital UK credit card department and the management was really poor.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Executive in Indore

Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 Jun 2018

Likes

When I was working with emphasis, whereon environment was very friendly nature that attracted me..

Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

There were made noise for reducing aht..that made me so upset..

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Indore

stomer Care Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Oct 2021

Likes

Company culture is excellent

Job security - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

There's no growth salary also low

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Mar 2019

Likes

Work environment

Salary - Good
Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Job security

Work Details

Exciting

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Recruitment & Talent Acquisition Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Dec 2020

Likes

This is my first company to work and it was the best foundation for me .

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing .

Work Details

Very good

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Pune

Full Time

·

Subject / Specialization Teacher Department

5.0

posted on 10 Feb 2024

Overall Rating

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Salary Suggestion

My current salary is 28 LPA and few companies like TCS and Capgemini have rejected me after all rounds because they think my salary is high. However I am not good with DSA to apply for good product based companies. I already resigned from my current company and relieved. I need your advice on if I should ask same 28 LPA or look for 10-20% hike?

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More about working at Mphasis

HQ - Bangalore/Bengaluru, Karnataka, India
IT Services & Consulting
10k-50k Employees (India)
Public
Hardware & Networking
Software Product

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 89% of employees reported the worki...ng days at Mphasis as Rotational Shift. 50% employees reported the work timings at Mphasis as Flexible timing. Read more

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Mphasis Senior Customer Service Executive Reviews

Mphasis Senior Customer Service Executive Salary

based on 41 salaries

₹2.5 L/yr - ₹5.8 L/yr

8% more than the average Senior Customer Service Executive Salary in India

View more details

Employee Benefits for Mphasis Senior Customer Service Executive

Health insurance

1 total response

Job/Soft skill training

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

View All

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