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Mphasis

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based on 7.8k Reviews

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Mphasis Senior Customer Service Executive Bangalore / Bengaluru Reviews

based on 8 reviews

Updated 26 Jan, 2024

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

4.1

Job Security

3.2

Skill development

2.3

Work Satisfaction

2.3

Work-Life balance

2.3

Salary & Benefits

1.4

Promotions/Appraisal

1.4

Company culture

8 reviews found

Sort by: Popular

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 26 Jan 2024

Likes

Two way cab

Dislikes

Everything apart from two way cab. Think 1000 times before joining KLARNA CHAT PROCESS. You need to ask for each break like in school and handle 4 chats at a time.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 07 Jun 2023

Likes

Lovely working environment .Had good team working with them.Nice experience.

Dislikes

Some times i felt there was favrotism. Showing partiality some times i felt it.Otherwise it's nice place to work.

Work Details

Work days: Rotational Shift (Strict Timings)

What people are saying about Mphasis

View All

an application development analyst

Need advice on which company to join

I have offers from HealthAsyst and WellDoc at 13LPA fixed as a .NET FSD. Also Capgemini and Mphasis offering me 14 LPA (yet to disclose structure) I'm interviewing with Deloitte and Dentsu for a higher offer. Please suggest me which company would be best to join for good knowledge growth, stability and moderate work pressure.

Got a question about Mphasis?

Ask anonymously on communities.

Senior Customer Service Executive in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Apr 2020

Likes

Well so far I have completed my 11 years of tenure in the Mphasis a good place to gel and work with the people in terms of my salary n other things r fine so far

Dislikes

Please don't charge for cabs I know it's Rs.600 which is affordable but still as company I can understand that u r trying to balance it transport if u c most of companies I believe they don't charge n free food is given only in the time any process functions n bandhs etc. Apart from this everything is manageable from my end.

Work Details

IT SERVICE DESK

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Bangalore / Bengaluru

Business Process Outsourcing Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 09 May 2021

Likes

Excellent place to work the opportunity available is huge and u can move to any Department provided you have the required skills.

Dislikes

The Benefits and salary could be a little better

Work Details

I was working for UK client so I was going in afternoon and back home by 11pm. It was convenient for me and was happy.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Employee Relations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 27 Apr 2021

Likes

Good work environment

Work Details

Adjustable

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Credit card collection Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 16 Jun 2020

Likes

I was an ex employee of Mphasis. It is a great company to work.

Dislikes

I was working for Capital UK credit card department and the management was really poor.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Executive in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 18 Mar 2019

Likes

Work environment

Dislikes

Job security

Work Details

Exciting

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Mphasis.

Senior Customer Service Executive in Bangalore / Bengaluru

Recruitment & Talent Acquisition Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Dec 2020

Likes

This is my first company to work and it was the best foundation for me .

Dislikes

Nothing .

Work Details

Very good

Work related travel: This job involves Travel Within City.

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Mphasis Senior Customer Service Executive Reviews by Locations

Mphasis Senior Customer Service Executive Pune Reviews

Mphasis Bangalore / Bengaluru Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 100% of employees reported the worki...Read more

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Mphasis Reviews >
Mphasis Senior Customer Service Executive Bangalore / Bengaluru Reviews

Working Days for Mphasis Senior Customer Service Executive Bangalore / Bengaluru

based on 8 reviews

Rotational Shift

100%

Work Timings for Mphasis Senior Customer Service Executive Bangalore / Bengaluru

based on 8 reviews

Flexible timing

Strict (3pm - 12pm)

Strict (4.30pm - 1pm)

43%

19%

19%

19% employees reported other strict timings

Shift Timings for Mphasis Senior Customer Service Executive Bangalore / Bengaluru

based on 8 reviews

Night shift

Day shift

67%

33%

Business Travel for Mphasis Senior Customer Service Executive Bangalore / Bengaluru

based on 8 reviews

No travel

66%

Within country

17%

Within city

17%

Mphasis Senior Customer Service Executive Salaries in Bangalore / Bengaluru

based on 20 salaries

₹2.9 L/yr - ₹5.8 L/yr

16% more than the average Senior Customer Service Executive Salary in India

View more details

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