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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top Tech Mahindra Customer Service Associate Interview Questions and Answers

View all 38 questions

Tech Mahindra Customer Service Associate Interview Experiences

128 interviews found

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about your self?
  • Q2. Give me a brief about your experience?
  • Q3. Are you willing to work in rotational shifts? Are you willing to join immediately?
  • Q4. What is your Vaccination status?
Round 2 - Versant 

(4 Questions)

  • Q1. Walk me through your resume?
  • Q2. Any topic speak for 2 mins?
  • Ans. 

    The benefits of practicing mindfulness

    • Mindfulness is the practice of being present in the moment

    • It can reduce stress and anxiety

    • It can improve focus and productivity

    • It can enhance relationships and communication

    • Examples of mindfulness practices include meditation, deep breathing, and yoga

  • Answered by AI
  • Q3. Narrate me a story or a web series which you have watched recently?
  • Q4. Tell me something about the most memorable day of your life?

Interview Preparation Tips

Interview preparation tips for other job seekers - The only thing one need to focus is on Communication skills.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about urself
  • Q2. Tell me about ur experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Not much difficult

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Company Website and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Tell me about one brand
  • Ans. 

    Apple - A technology brand known for its innovative products and sleek design.

    • Founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne

    • Known for products such as iPhone, iPad, MacBook, and Apple Watch

    • Has a loyal customer base and a strong brand image

    • Has retail stores worldwide, including the iconic Apple Store on Fifth Avenue in New York City

  • Answered by AI
  • Q2. Tell me about your parents
  • Q3. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - This is best one for job seekers

I applied via AmbitionBox and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction to ask
  • Q2. Qualification to ask

Interview Preparation Tips

Interview preparation tips for other job seekers - I do job for company as long time I do more support to company

Tech Mahindra interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service

 (5)

 Customer Service Associate (Csa)

 (6)

 Voice Customer Service Associate

 (1)

 Customer Associate

 (11)

 Customer Service Executive

 (114)

 Customer Service Representative

 (5)

 Customer Service Manager

 (3)

I applied via Approached by Company and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Describe yourself is main it will be question
  • Q2. They will give you topics which you have elaborate and translate hindi and English

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence while giving interview it is very important tell your hobbies what you want to be in the upcoming future just be honest.

Get interview-ready with Top Tech Mahindra Interview Questions

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Say something about you self
  • Q2. Say something about Hyderabad or any other causal topics
  • Ans. 

    Hyderabad is a city in southern India known for its rich history and delicious cuisine.

    • Hyderabad is the capital of the state of Telangana

    • It is famous for its iconic Charminar monument

    • Hyderabadi biryani is a popular dish in the city

    • The city is also home to many IT companies and startups

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and good communication skills

Customer Service Associate Jobs at Tech Mahindra

View all

I applied via Naukri.com and was interviewed in Aug 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They started with my self introduction
  • Ans. I have informed regarding my education, working status , hobbies etc
  • Answered Anonymously
  • Q2. They asked like why do you want to work in bpo
  • Q3. They gave 2 real time senarios and asked about my reaction

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and don't panic. Before the interview practice rehearsals and improve communication

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about what you worked on tool?
  • Ans. It's a CSC tool its work on package from compeny to customer
  • Answered by Gowri Charan
  • Q2. How many types of deliveries?
  • Ans. 

    There are several types of deliveries, including home delivery, express delivery, same-day delivery, and international delivery.

    • Home delivery: Delivering products directly to the customer's home.

    • Express delivery: Delivering products quickly, usually within a few hours or on the same day.

    • Same-day delivery: Delivering products on the same day they are ordered.

    • International delivery: Delivering products to customers locat

  • Answered by AI
  • Q3. How many pages on csc tool?
  • Ans. 

    The number of pages on csc tool varies depending on the specific tool being used.

    • The number of pages on csc tool can range from a few to several hundred depending on the tool.

    • Some tools may have multiple sections or tabs, each with their own set of pages.

    • For example, the csc tool for troubleshooting may have a few pages, while the tool for managing customer accounts may have many pages.

    • The number of pages may also chan...

  • Answered by AI
  • Q4. 3 pages

I applied via Naukri.com and was interviewed in Jun 2021. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Do you have medical facilities in office?
  • Ans. 

    NO

    • Our office does not have medical facilities.

    • We do not provide medical services to our customers or employees.

    • If you require medical assistance, we recommend seeking help from a nearby medical facility.

  • Answered by AI
  • Q2. Please tell me about the pf deduction criteria?
  • Ans. 

    The PF deduction criteria refers to the rules and regulations for deducting Provident Fund contributions from an employee's salary.

    • PF deduction is mandatory for employees earning a basic salary of Rs. 15,000 or more per month.

    • The contribution is calculated as a percentage of the employee's basic salary and dearness allowance.

    • Both the employee and employer contribute to the PF account.

    • The current contribution rate is 12...

  • Answered by AI
  • Q3. What is the working hours per day?
  • Q4. If you call on weekends,holiday or late night working then do you provide travel and food accomodation to us?
  • Q5. Is this a product based or service based company?
  • Ans. 

    This is a service-based company.

    • The company provides services to its customers.

    • The focus is on delivering quality customer service.

    • Examples of services provided may include technical support, consulting, or maintenance.

    • The company may also sell products, but the primary focus is on the services offered.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Can you explain some of the day-to-day responsibilities this job entails? What are the challengers you're currently facing in your role?

Interview Questionnaire 

4 Questions

  • Q1. Basic interview questions
  • Q2. Tell me about yourself
  • Q3. They will give any basic questions
  • Q4. Child labour

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, customer support, customer care and Customer Handling.
What are the top questions asked in Tech Mahindra Customer Service Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -

  1. If the customer is not satisfied with your answer so what will you do to satisf...read more
  2. What do you understand by customer care servi...read more
  3. Why customer care service is important for a compa...read more
How long is the Tech Mahindra Customer Service Associate interview process?

The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Service Associate Interview Process

based on 75 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
  • Personal Interview1 Round - 3
View more
Tech Mahindra Customer Service Associate Salary
based on 4.1k salaries
₹0.9 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Tech Mahindra Customer Service Associate Reviews and Ratings

based on 1k reviews

3.3/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.0

Salary

3.0

Job security

3.2

Company culture

2.8

Promotions

3.0

Work satisfaction

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