Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Q1. Tell me something about yourself
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Q2. Tell me about job responsibilities of your previous company
Ans. 
In my previous company, my job responsibilities included providing excellent customer service, resolving customer inquiries and complaints, and processing orders.
• Providing excellent customer service

• Resolving customer inquiries and complaints

• Processing orders
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Q3. What approach would you take to handle a scenario involving an irritated customer?
Ans. 
I would listen to the customer, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Apologize for any inconvenience caused, even if it wasn't directly your fault

• Work towards finding a solution that satisfies the customer's needs

• Offer alternatives...read more
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Q4. Anything you wanted to Ask about the company final question from HR
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It was a online aptitude test with different question related to GK, Grammer etc

Q1. Tell me something about your self
Ans. 
I am a dedicated and empathetic customer service professional with a strong focus on problem-solving and communication.
• I have over 5 years of experience in customer service roles

• I excel at resolving customer complaints and issues in a timely manner

• I am skilled in active listening and effective communication

• I am proficient in using CRM software and other customer service tools
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Q2. What is your salary expectation?
Ans. 
I am open to discussing a competitive salary based on the responsibilities and requirements of the position.
• Research industry standards for Customer Service Associate salaries

• Consider your level of experience and skills

• Be prepared to negotiate based on benefits and opportunities for growth
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Q3. Tell me something about your previous experience.
Ans. 
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
• Worked as a Customer Service Representative at XYZ Company for 2 years

• Handled customer inquiries via phone, email, and chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided product support and information to customers

• Received positive feedback fro
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Q1. Why did you leave your previous Job?
Ans. 
Seeking new opportunities for growth and development.
• Looking for new challenges and opportunities for growth

• Desire for career advancement

• Seeking a more supportive work environment

• Relocation to a new area
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Q2. Who is your favorite celebrity and why?
Ans. 
My favorite celebrity is Oprah Winfrey because of her inspiring journey from poverty to success and her philanthropic efforts.
• Oprah Winfrey's rags-to-riches story is truly inspiring

• She is known for her successful talk show, The Oprah Winfrey Show

• Oprah is also a generous philanthropist, supporting various causes and charities
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Q3. What best think you have done ever to assist people?
Ans. 
I once helped organize a charity event to raise funds for a family in need.
• Organized a charity event to raise funds

• Coordinated with volunteers and sponsors

• Provided support to the family in need
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Q1. Bio and we have speck about anyone topic for 10 minutes
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Q2. Why you want to work here
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Q1. Tell me about your self
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Q2. What do you think about this pandemic affect on world ?
Ans. 
The pandemic has had a significant impact on the world.
• The pandemic has caused widespread illness and death.

• It has also led to economic downturns and job losses.

• Many countries have implemented lockdowns and other measures to slow the spread of the virus.

• The pandemic has highlighted existing inequalities and disparities in healthcare systems.

• It has also led to increased use of technology for remote work and communicatio...read more
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Q3. Testing communication skills
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Q4. Giving you an scenario
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Q1. Introduction, salary , shift , hobbies , yesterday routine
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Q1. Salary , shift , intro ., about my native place
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Q1. Self interdiction and
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Q2. About work process and founder
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Q1. Self interdiction of team
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Q2. Question about job process
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Q3. Ask about salary expatations
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