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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top Tech Mahindra Customer Service Associate Interview Questions and Answers

View all 38 questions

Tech Mahindra Customer Service Associate Interview Experiences

128 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. In one on one round always focus on giving short but confident answers, give your salary skill perfectly last most important thing try to question the HR about work culture and what are the difficulties yo...
  • Q2. What salary do you want ?
  • Ans. Don't tell that I want this amount of salary, just say according to my current skill set and companies market standards I should get a salary between dash LPA to dash LPA
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and give medium answer s as soon as possible
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - Typing Test 

(1 Question)

  • Q1. Type a paragraph @ 35WPM with 90% accuracy.
  • Ans. 

    I am a proficient typist with a speed of 35WPM and 90% accuracy.

    • Practice typing regularly to improve speed and accuracy

    • Focus on proper finger placement on the keyboard

    • Use online typing tests to track progress

  • Answered by AI

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What is e-commerce?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services over the internet.

    • E-commerce involves online transactions between businesses and consumers (B2C), businesses and businesses (B2B), or consumers and consumers (C2C).

    • Examples of e-commerce platforms include Amazon, eBay, and Shopify.

    • E-commerce allows for convenient shopping, access to a wide range of products, and global reach for businesses.

  • Answered by AI
Round 2 - One-on-one 

(4 Questions)

  • Q1. Are you comfortable with working rotational shifts?
  • Q2. Why do you want to join a BPO?
  • Q3. What are the advantages and disadvantages of online shopping?
  • Ans. 

    Online shopping offers convenience and a wide selection of products, but can lack the personal touch and immediate gratification of in-store shopping.

    • Advantages: convenience, wide selection, competitive pricing, access to reviews and ratings

    • Disadvantages: lack of personal interaction, shipping delays, potential for fraud or security breaches

    • Example: Advantages - being able to shop from the comfort of your home at any t...

  • Answered by AI
  • Q4. Family related info and home town

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • Women empowerment
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell About Yourself and job profile
  • Q2. Wat r the roles you have taken while on the job other the regular one
Round 3 - One-on-one 

(1 Question)

  • Q1. Jdjdnsnsjjjejejek ansh anna

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared Subject Wise N Communication Skillset Mandate...

Tech Mahindra interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service

 (5)

 Customer Service Associate (Csa)

 (6)

 Voice Customer Service Associate

 (1)

 Customer Associate

 (11)

 Customer Service Executive

 (114)

 Customer Service Representative

 (5)

 Customer Service Manager

 (3)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What do you know about Tech Mahindra?
  • Ans. 

    Tech Mahindra is a global technology company that offers IT services and solutions to various industries.

    • Tech Mahindra is a part of the Mahindra Group, a multinational conglomerate based in India.

    • It provides services in areas such as consulting, digital transformation, and business process outsourcing.

    • Tech Mahindra has a strong presence in the telecommunications industry and works with major telecom companies worldwide...

  • Answered by AI
  • Q2. Tell something about this place in English.
  • Ans. 

    This place is a bustling city known for its vibrant culture, historical landmarks, and delicious cuisine.

    • The city is famous for its iconic landmarks such as the Eiffel Tower and the Louvre Museum.

    • Visitors can explore the charming streets of the old town and indulge in local delicacies like croissants and escargots.

    • The city hosts numerous cultural events and festivals throughout the year, attracting tourists from all ov...

  • Answered by AI
Round 3 - Behavioral 

(1 Question)

  • Q1. Tell me something about yourself. Tell something about your previous job role.
  • Ans. 

    I am a dedicated and customer-focused individual with experience in customer service roles.

    • I have worked as a Customer Service Representative for XYZ Company for the past two years.

    • In this role, I was responsible for handling customer inquiries, resolving complaints, and providing product information.

    • I consistently met and exceeded customer satisfaction targets, maintaining a high level of professionalism and empathy.

    • I...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident what you speak.

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about your self?
  • Q2. Why do you want to join Tech Mahindra?
  • Q3. Why do you want CSA job role?
  • Q4. What do you know about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO companies offer services such as customer support, technical support, sales, and back-office operations.

    • Outsourcing to BPO companies can help businesses reduce costs and focus on core activities.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • BPO industry ...

  • Answered by AI
  • Q5. How will you manager to travel during late shift?

Interview Preparation Tips

Interview preparation tips for other job seekers - HR were good they were calm and understanding they took interview respectfully, but I did not got selected because of distance to travel from my home to company, I leave 16-18km away from company sto it was costly for transportation for the company for CSA role. If you stay near by under 5-8km you can application for this particular job role.

Customer Service Associate Jobs at Tech Mahindra

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you know about tech mahindra
  • Ans. I know it is a well known company in it sector as well as in customer support.
  • Answered Anonymously
Round 3 - Versant 

(1 Question)

  • Q1. I went through a a online versant test.
Round 4 - One-on-one 

(1 Question)

  • Q1. Three qualities about you .
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me your self ?
  • Q2. Speak in English 2 minutes any topic?
  • Ans. 

    The importance of effective communication in customer service

    • Effective communication is key in customer service to understand and address customer needs

    • Active listening is crucial to show empathy and provide appropriate solutions

    • Clear and concise language helps avoid misunderstandings and build trust

    • Non-verbal communication such as body language and tone of voice also play a significant role

    • Examples: handling a custome...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Tell me your self ?
Round 4 - Aptitude Test 

An aptitude test is used to assess a person's ability to learn or perform a particular task.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask that
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your college life in hindi
  • Ans. 

    मैंने अपने कॉलेज जीवन का बहुत मजा लिया।

    • मैंने अपने कॉलेज जीवन में अनेक एक्स्ट्रा करिकुलर गतिविधियों में भाग लिया।

    • मैंने अपने दोस्तों के साथ बहुत समय बिताया और उनसे बहुत कुछ सीखा।

    • मैंने अपने प्रोफेसरों से बहुत कुछ सीखा और उनसे अपने विषय में बहुत समझ पाई।

  • Answered by AI
  • Q2. Your advantage and disadvantage
  • Ans. 

    I am a quick learner but can be too detail-oriented at times.

    • Advantage: Quick learner, able to adapt to new situations easily

    • Disadvantage: Detail-oriented, may take longer to complete tasks

    • Example: In my previous job, I was able to quickly learn and master a new software system, but sometimes spent too much time double-checking my work for accuracy.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How you will handle the angry customers
  • Ans. 

    I will listen to their concerns, empathize with them, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their complaints

    • Empathize with their situation

    • Offer a solution to their problem

    • Apologize for any inconvenience caused

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please make sure your communication skills will be on 100%
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Introduce yourself?
  • Q2. Why Should we hire you?
  • Q3. Tell me about something about your city? (In hindi)
  • Q4. How was your last birthday celebrated?
  • Q5. Tell your weakness?

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • Global warming
  • Electric Vehicles

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, customer support, customer care and Customer Handling.
What are the top questions asked in Tech Mahindra Customer Service Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -

  1. If the customer is not satisfied with your answer so what will you do to satisf...read more
  2. What do you understand by customer care servi...read more
  3. Why customer care service is important for a compa...read more
How long is the Tech Mahindra Customer Service Associate interview process?

The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Service Associate Interview Process

based on 75 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
  • Personal Interview1 Round - 3
View more
Tech Mahindra Customer Service Associate Salary
based on 4k salaries
₹0.9 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Tech Mahindra Customer Service Associate Reviews and Ratings

based on 1.1k reviews

3.3/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.0

Salary

3.0

Job security

3.2

Company culture

2.8

Promotions

3.0

Work satisfaction

Explore 1.1k Reviews and Ratings
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