Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Q1. What do you know about Tech Mahindra?
Ans. 
Tech Mahindra is a global technology company that offers IT services and solutions to various industries.
• Tech Mahindra is a part of the Mahindra Group, a multinational conglomerate based in India.

• It provides services in areas such as consulting, digital transformation, and business process outsourcing.

• Tech Mahindra has a strong presence in the telecommunications industry and works with major telecom companies worldwide...read more
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Q2. Tell something about this place in English.
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This place is a bustling city known for its vibrant culture, historical landmarks, and delicious cuisine.
• The city is famous for its iconic landmarks such as the Eiffel Tower and the Louvre Museum.

• Visitors can explore the charming streets of the old town and indulge in local delicacies like croissants and escargots.

• The city hosts numerous cultural events and festivals throughout the year, attracting tourists from all ov...read more
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Q1. Tell me something about yourself. Tell something about your previous job role.
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I am a dedicated and customer-focused individual with experience in customer service roles.
• I have worked as a Customer Service Representative for XYZ Company for the past two years.

• In this role, I was responsible for handling customer inquiries, resolving complaints, and providing product information.

• I consistently met and exceeded customer satisfaction targets, maintaining a high level of professionalism and empathy.

• I...read more
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Q1. Tell me about your self?
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Q2. Why do you want to join Tech Mahindra?
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Q3. Why do you want CSA job role?
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Q4. What do you know about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
• BPO companies offer services such as customer support, technical support, sales, and back-office operations.

• Outsourcing to BPO companies can help businesses reduce costs and focus on core activities.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• BPO industry ...read more
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Q5. How will you manager to travel during late shift?
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Q1. What do you know about tech mahindra
Ans. I know it is a well known company in it sector as well as in customer support.
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Q1. I went through a a online versant test.
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Q1. Three qualities about you .
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Q1. Tell me your self ?
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Q2. Speak in English 2 minutes any topic?
Ans. 
The importance of effective communication in customer service
• Effective communication is key in customer service to understand and address customer needs

• Active listening is crucial to show empathy and provide appropriate solutions

• Clear and concise language helps avoid misunderstandings and build trust

• Non-verbal communication such as body language and tone of voice also play a significant role

• Examples: handling a custome...read more
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Q1. Tell me your self ?
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An aptitude test is used to assess a person's ability to learn or perform a particular task.

Q1. Tell me about your college life in hindi
Ans. 
मैंने अपने कॉलेज जीवन का बहुत मजा लिया।
• मैंने अपने कॉलेज जीवन में अनेक एक्स्ट्रा करिकुलर गतिविधियों में भाग लिया।

• मैंने अपने दोस्तों के साथ बहुत समय बिताया और उनसे बहुत कुछ सीखा।

• मैंने अपने प्रोफेसरों से बहुत कुछ सीखा और उनसे अपने विषय में बहुत समझ पाई।
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Q2. Your advantage and disadvantage
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I am a quick learner but can be too detail-oriented at times.
• Advantage: Quick learner, able to adapt to new situations easily

• Disadvantage: Detail-oriented, may take longer to complete tasks

• Example: In my previous job, I was able to quickly learn and master a new software system, but sometimes spent too much time double-checking my work for accuracy.
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Q1. How you will handle the angry customers
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their satisfaction
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Q1. Introduce yourself?
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Q2. Why Should we hire you?
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Q3. Tell me about something about your city? (In hindi)
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Q4. How was your last birthday celebrated?
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Q5. Tell your weakness?
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