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Tech Mahindra

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3.5

based on 35.1k Reviews

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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top Tech Mahindra Customer Service Associate Interview Questions and Answers

Q1. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?

View answers (19)
Q2. What do you understand by customer care service?

View answers (87)
Q3. Why customer care service is important for a company?

View answers (25)

View all 38 questions

Tech Mahindra Customer Service Associate Interview Experiences

128 interviews found

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 19 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(4 Questions)

Q1. What are your strengths and weaknesses?

Add your answer

Q2. Tell me about yourself.

Add your answer

Q3. What is experience and skills

Add your answer

Q4. Which company previous experience

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good speaking and communication skills

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 27 Aug 2021

I applied via Naukri.com and was interviewed in Jul 2021. There were 6 interview rounds.

Interview Questionnaire

4 Questions

Q1. How did u spend your previous day?

Add your answer

Q2. Last job experience

Add your answer

Q3. About yourself

Add your answer

Q4. Last movie or web series u have seen

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, give answers calmly, not hurriedly, think before speaking, pay attention on grammar and sentence formation.

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 29 Apr 2022

I applied via Naukri.com and was interviewed in May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - Telephonic Call

(2 Questions)

Q1. What do you think is important money or relationship ?

Add your answer

Q2. What's the difference between sympathy and empathy ?

Ans. Sympathy is something in which we can only console someone and Empathy is something where we assume ourselves into the exact circumstances and try to understand their situation.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident that you can answer any question.

What people are saying about Tech Mahindra

View All

iomega17

works at

Tech Mahindra

Switching 1st company in just 2 months

I got JL from another company right in Bengaluru, the joining is on 26 Feb 2025 and I will be joining as a fresher, the pay in little high but the main advantage is the project allotment because at techM I got technical support which is a techno-functional job not a development job plus a bond of 2 years on 1 lakh inr. I didn't just study btech cs to not get a dev job, so I am planing on leaving the company. Should I? Or not?

Got a question about Tech Mahindra?

Ask anonymously on communities.

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 22 Feb 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Just be good in Hindi and English

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a very basic level interview

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 27 Apr 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - HR

(2 Questions)

Q1. Why want to join Tech mahindra

Ans. Good brand then you will be selected or no

Answered Anonymously

Add your answer

Q2. What will make you leave the Organisation

Ans. Anything except salary hike will get u selected

Answered Anonymously

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Are u comfortable in night and rotational shifts

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont Join Tech Mahindra for growth, For experience is fine only for 2-3 years max

Get interview-ready with Top Tech Mahindra Interview Questions

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 6 Jun 2022

I applied via Company Website and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR

(4 Questions)

Q1. Tell me about your self....

Ans. Then i describe about me. With the name, father name, qualifications, family background, and hobbies... In Short...

Answered Anonymously

Add your answer

Q2. Why you want to join bpo...

Ans. Then i describe about the importance of bpo..

Answered Anonymously

Add your answer

Q3. Why you want join the Tech Mahindra.?

Ans. Then i replyed the Tech MAHINDRA is national top most industry...

Answered Anonymously

Add your answer

Q4. How you handle the problem of customer?

Ans.

I handle customer problems by actively listening, empathizing, and finding a solution that meets their needs.

Listen actively to the customer's concerns and complaints
Empathize with the customer and acknowledge their frustration
Offer a solution that meets the customer's needs and resolves the issue
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interac

Answered by AI

View 1 more answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:

Interview preparation tips for other job seekers - This is advice for the fresher student who want to start their carrier in BPO..

Customer Service Associate Jobs at Tech Mahindra

View all

Customer Service Associate

Pune

1-6 Yrs

₹ 3-4.75 LPA

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 25 Nov 2021

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. They asked about my life and ambition, qualifications and purpose for joining

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep it simple guys did it with your 💯% efforts

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 2 Oct 2021

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. About experience, explain covid situation as per you, why you want to join tech Mahindra, why should we hire u for Tech Mahindra, what is the quality in u that you think you are fit for customer support ro...

View 2 more answers

Q2. How much growth I'll get from tech Mahindra in future if I give my 100% to teach Mahindra in a year? And answer was remarkable..

Add your answer

Q3. When I can join the office?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just rock with brilliant preparation.. 👍 tech Mahindra is best platform and Indian mnc to gear up your career..

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 13 Jan 2022

I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why we Join Tech Mahindra

Ans. Such As we know that Tech M is fast Growing Industry And It is A good plateform to start a better career

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for Interview please keep your Vaccinated result, face mask, with a good Cv and Interview management system is really good of tech mahindra

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 9 Jun 2022

I applied via Naukri.com and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all tips

Round 2 - HR

(2 Questions)

Q1. What is your strenth ?

Add your answer

Q2. What is your weakess?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you think like a smart and you leave like stronger

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Associate interview?

Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for Tech Mahindra Customer Service Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, customer support, customer care and Customer Handling.

What are the top questions asked in Tech Mahindra Customer Service Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -

If the customer is not satisfied with your answer so what will you do to satisf...read more
What do you understand by customer care servi...read more
Why customer care service is important for a compa...read more

How long is the Tech Mahindra Customer Service Associate interview process?

The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Interviews By Designations

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Tech Mahindra Customer Service Associate Interview Process

based on 75 interviews

5 Interview rounds

HR Round - 1
HR Round - 2
Personal Interview1 Round - 1
Personal Interview1 Round - 2
Personal Interview1 Round - 3

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Tech Mahindra Customer Service Associate Salary

based on 4.1k salaries

₹0.9 L/yr - ₹5 L/yr

At par with the average Customer Service Associate Salary in India

View more details

Customer Service Associate Jobs at Tech Mahindra

Customer Service Associate

Pune

1-6 Yrs

₹ 3-4.75 LPA

Explore more jobs

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