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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Service Associate Interview Questions and Answers
- Q1. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
- Q2. What do you understand by customer care service?
- Q3. Why customer care service is important for a company?
Tech Mahindra Customer Service Associate Interview Experiences
128 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed before Jan 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Tell about your self
- Q2. Tell me about Family background
- Q3. Tell me about your previous job why you left this job?
- Q4. Why you want to join our company
- Q5. Tell me about your skills
(3 Questions)
- Q1. Tell about yourself
- Q2. Phone call round
- Q3. Group discussion
Selected
I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.
(5 Questions)
- Q1. Normal question were asked by interviewrs
- Q2. Personal information
- Q3. Situation based questions
- Q4. Family background
- Q5. Education background
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Why do you want do a job on customer service?
(2 Questions)
- Q1. Tell me something about your last vacation.
- Q2. Why should we Hire you?
Interview Preparation Tips
- English
- Communication Skills
- Presentation Skills
- Pitching
What people are saying about Tech Mahindra
I applied via Naukri.com and was interviewed in Aug 2022. There were 4 interview rounds.
Marketing, case studies can be an ideal way to increase sales. To offer the client exactly what he needs it would be nice to read this thoughts
Assignment is a task or piece of work that you are given to do. Especially as part of your job or studies
Social media as a platform which enables people to interact and socially adhere to other people in the society and around the word
Interview Preparation Tips
- Review the job description
- Organise your documents
- Make travel arrangements
- Update your social media profile
. Job search like it's your job
. Set yourself apart with letters of
recommendation
. Know yourself up and stay positive
Tech Mahindra interview questions for designations
Selected
I applied via Campus Placement and was interviewed before Mar 2023. There were 3 interview rounds.
It was a multiple choice exam
They given some topics and we must talk about the topic how it effect society in positive way or negative way. In this round HR given topic is TV.
(1 Question)
- Q1. In this round they asked me what will you do if a customer frustrated about a product not delivered .How can you talk to him and this is the final round .
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.
(4 Questions)
- Q1. Tell.me about your self topic discussion
- Q2. Your fav place why we hire you
- Q3. Ops round was short with introduction part related questions from scenario about the process and child marrige topic etc
- Q4. Tell me why we hire you and where you look to yourself in last 5 year
Interview Preparation Tips
Customer Service Associate Jobs at Tech Mahindra
I applied via Naukri.com
(4 Questions)
- Q1. Self introduction of yourself
- Q2. Current topic COVID, data entry
- Q3. Social media.. Ecomerce.
- Q4. I suggest current topics, memorable day, roke model
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(5 Questions)
- Q1. What motivates you in a customer service role?
- Q2. How do you handle difficult customer
- Q3. How do you approach working environment
- Q4. How to handle calls confidently
- Ans.
Handling calls confidently involves active listening, staying calm, being knowledgeable, and using positive language.
Practice active listening to understand the customer's needs
Stay calm and composed, even in challenging situations
Be knowledgeable about products/services to provide accurate information
Use positive language and tone to reassure the customer
Take ownership of the call and follow up on any promises made
- Q5. How do you handle multi-tasking while maintaining quality
- Ans.
I prioritize tasks based on urgency, delegate when necessary, and focus on one task at a time to ensure quality.
Prioritize tasks based on urgency
Delegate tasks when necessary
Focus on one task at a time to ensure quality
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why are you joining our company
- Q2. Why customer service
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2021. There were 3 interview rounds.
Topic on problems in India that we are facing
Topic on how to prevent corona virus in India
(5 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. Tell me about yourself.
- Q3. Why should we hire you?
- Q4. What is the change in you that you have seen
- Q5. Salary expectations regarding this position
(3 Questions)
- Q1. Why should we have to hire you
- Q2. Strengthes and weeknesss
- Q3. Self introduction and previous experience
Interview Preparation Tips
Tech Mahindra Interview FAQs
Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -
The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
- Tech Mahindra Software Engineer Interview Questions
- Tech Mahindra Senior Software Engineer Interview Questions
- Tech Mahindra Customer Service Associate Interview Questions
- Tech Mahindra Associate Software Engineer Interview Questions
- Tech Mahindra Customer Support Associate Interview Questions
- Tech Mahindra Customer Service Executive Interview Questions
- Tech Mahindra Customer Care Executive Interview Questions
- Tech Mahindra Software Developer Interview Questions
- Show more
Tech Mahindra Customer Service Associate Interview Process
based on 75 interviews
5 Interview rounds
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
- Personal Interview1 Round - 3
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Tech Mahindra Customer Service Associate Reviews and Ratings
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Rating in categories
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Team Lead
5k
salaries
| ₹0 L/yr - ₹0 L/yr |
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