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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips for Experienced
Top Tech Mahindra Customer Service Associate Interview Questions and Answers for Experienced
- Q1. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
- Q2. What do you understand by customer care service?
- Q3. Why customer care service is important for a company?
Tech Mahindra Customer Service Associate Interview Experiences for Experienced
55 interviews found
Anonymous
Selected
I appeared for an interview in Feb 2025.
(2 Questions)
- Q1. Could you provide an introduction and describe your work experience?
- Ans.
Dedicated customer service associate with 3 years of experience in retail and a passion for helping customers resolve issues.
3 years of experience in retail customer service, assisting customers with product inquiries and resolving complaints.
Successfully handled high-volume customer interactions, averaging 50+ calls per day while maintaining a 95% satisfaction rating.
Trained new team members on customer service protoc...
- Q2. Tell me about yourself
priya Priya
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
They give one topic and provide time to prepare.we have to talk about that topic 1 min.
(1 Question)
- Q1. Customer service conversation will be there we have to write the query . I have no idea about that
Interview Preparation Tips
Aditya Nair
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Do you know what the process is about ?
- Ans.
The process involves understanding and addressing customer inquiries and issues to provide satisfactory solutions.
Listening to customer concerns
Identifying the problem
Offering solutions or assistance
Following up to ensure satisfaction
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Do you know what the process is about ?
- Ans.
The process involves understanding and addressing customer inquiries or issues to provide satisfactory solutions.
Listen actively to customer concerns
Offer empathetic and helpful responses
Provide accurate information or assistance
Follow company guidelines for resolving issues
Ensure customer satisfaction through effective communication
Interview Preparation Tips
What people are saying about Tech Mahindra
(1 Question)
- Q1. Tell me about your self?
Tech Mahindra interview questions for designations
Selected
I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.
Maths logical reasoning
Tech Mahindra good it technology
(2 Questions)
- Q1. Describe a time you faced a challenge at work
- Q2. Role of hr company
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via LinkedIn and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. They just discussed the salary and shift.
- Q2. Where are you currently living?
(2 Questions)
- Q1. It's a client round, you have to chat with the client and this is the last and most important part your interview.
- Q2. They will take typing tests and basic grammar tests only.
Interview Preparation Tips
Customer Service Associate Jobs at Tech Mahindra
Selected
I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction yourself and city
- Q2. As fresher they ask about family city
Interview Preparation Tips
I applied via Company Website and was interviewed in May 2023. There were 3 interview rounds.
(1 Question)
- Q1. Introduction round
(2 Questions)
- Q1. Introduction round
- Q2. Qualification and Computer system specification
Interview Preparation Tips
Tech Mahindra Ltd Noida A6 sector 64 Noida permanent work from home.HR Mallika and Sanchi made me work for one month without giving me any pay and offer letter after having completed the entire documentation process.
Selected
I applied via Naukri.com and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Can you tell me about yourself?
- Q2. What is e-commerce?
- Ans.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce involves online transactions between businesses and consumers (B2C), businesses and businesses (B2B), or consumers and consumers (C2C).
Examples of e-commerce platforms include Amazon, eBay, and Shopify.
E-commerce allows for convenient shopping, access to a wide range of products, and global reach for businesses.
(4 Questions)
- Q1. Are you comfortable with working rotational shifts?
- Q2. Why do you want to join a BPO?
- Q3. What are the advantages and disadvantages of online shopping?
- Ans.
Online shopping offers convenience and a wide selection of products, but can lack the personal touch and immediate gratification of in-store shopping.
Advantages: convenience, wide selection, competitive pricing, access to reviews and ratings
Disadvantages: lack of personal interaction, shipping delays, potential for fraud or security breaches
Example: Advantages - being able to shop from the comfort of your home at any t...
- Q4. Family related info and home town
Interview Preparation Tips
- Women empowerment
I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell About Yourself and job profile
- Q2. Wat r the roles you have taken while on the job other the regular one
(1 Question)
- Q1. Jdjdnsnsjjjejejek ansh anna
Interview Preparation Tips
Tech Mahindra Interview FAQs
Some of the top questions asked at the Tech Mahindra Customer Service Associate interview for experienced candidates -
The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Tech Mahindra Customer Service Associate Interview Process for Experienced
based on 21 interviews
4 Interview rounds
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
Customer Service Associate Interview Questions from Similar Companies
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Tech Mahindra Customer Service Associate Reviews and Ratings
based on 1.1k reviews
Rating in categories
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Software Engineer
26.4k
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|  ₹2 L/yr - ₹9.5 L/yr |
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