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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Updated 2 Apr 2025

Top Tech Mahindra Customer Service Associate Interview Questions and Answers

View all 39 questions

Tech Mahindra Customer Service Associate Interview Experiences

131 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself (Telephonic) and face to face interview scheduling
  • Q2. HR asked tell me about yourself and gave an overview of the interview process and different types of math questions that could be asked. Then the manager took my interview and asked questions on my resume ...
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self?

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths logical reasoning

Round 2 - Group Discussion 

Tech Mahindra good it technology

Round 3 - HR 

(2 Questions)

  • Q1. Describe a time you faced a challenge at work
  • Q2. Role of hr company

Interview Preparation Tips

Interview preparation tips for other job seekers - Tech Mahindra growth increases previous year
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jun 2024.

Round 1 - Case Study 

12 passout and college in to job

Round 2 - Coding Test 

Html and css of web desgin

Round 3 - Coding Test 

And java scripts in use of wen desgin

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • C++
Interview preparation tips for other job seekers - fresh and 12 passout student

Tech Mahindra interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service

 (5)

 Customer Service Associate (Csa)

 (6)

 Voice Customer Service Associate

 (1)

 Customer Associate

 (11)

 Customer Service Executive

 (119)

 Customer Service Representative

 (5)

 Customer Service Manager

 (3)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. They just discussed the salary and shift.
  • Q2. Where are you currently living?
Round 3 - One-on-one 

(2 Questions)

  • Q1. It's a client round, you have to chat with the client and this is the last and most important part your interview.
  • Q2. They will take typing tests and basic grammar tests only.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good to start your career by working in Tech Mahindra, just for experience. Salary is not so attractive, you will need to join the other company after getting the experience to increase your salary. If you are just looking for promotion then this is the best company to get the promotion on TL, Trainer, or Quality analyst. Best of luck.

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction of my self
  • Q2. Manager round about process

Customer Service Associate Jobs at Tech Mahindra

View all
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Introduction yourself and city
  • Q2. As fresher they ask about family city

Interview Preparation Tips

Interview preparation tips for other job seekers - Tech Mahindra is not good at all they hire candidates for contract then they kick them out and they only want work theh don't give holidays...team leader not good SME not supporting only want work
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via AmbitionBox and was interviewed in Jan 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

An aptitude test helps students understand area of interest and strengths better

Round 2 - Assignment 

A topic_wise testing which aims to providing immediate feedback to teachers and current level of student understanding

Round 3 - Group Discussion 

The impact of technology on society
The pros and cons of remote work

Round 4 - Group Discussion 

Mental health awareness in the workplace

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • It was a really nice experience
  • A friendly welcoming atmosphere
Interview preparation tips for other job seekers - Genuine listening
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jun 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

This job is very important for me

Round 3 - One-on-one 

(5 Questions)

  • Q1. What job is take for me
  • Q2. What job is take care
  • Q3. What job is take issues
  • Q4. What job where part time
  • Q5. What job is very important

Interview Preparation Tips

Interview preparation tips for other job seekers - This job is very important for me padte hai to you and well
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General Aptitude Exam

Round 3 - HR 

(2 Questions)

  • Q1. About Ourselves and educational background
  • Q2. Technical Skills
Round 4 - One-on-one 

(1 Question)

  • Q1. Discussion one on one on the topic

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, customer support, customer care and Customer Handling.
What are the top questions asked in Tech Mahindra Customer Service Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -

  1. If the customer is not satisfied with your answer so what will you do to satisf...read more
  2. What do you understand by customer care servi...read more
  3. Why customer care service is important for a compa...read more
How long is the Tech Mahindra Customer Service Associate interview process?

The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Service Associate Interview Process

based on 79 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
  • Personal Interview1 Round - 3
View more
Tech Mahindra Customer Service Associate Salary
based on 4.1k salaries
₹1 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Tech Mahindra Customer Service Associate Reviews and Ratings

based on 1.1k reviews

3.3/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.0

Salary

3.0

Job security

3.2

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 1.1k Reviews and Ratings
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