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based on 33.5k Reviews

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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Updated 21 Dec 2024

Top Tech Mahindra Customer Service Associate Interview Questions and Answers

View all 34 questions

Tech Mahindra Customer Service Associate Interview Experiences

126 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Normal myself questions
Round 2 - Technical 

(2 Questions)

  • Q1. Normal technical round
  • Q2. Computer round to check typing speed and knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is the key afterall
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell Us why Tech Mahindra should hire you
  • Q2. Why would you like to work for Tech Mahindra

Interview Preparation Tips

Interview preparation tips for other job seekers - I'd say finding what values the company shares or align with you and capitalise on that. Its also good to evaluate which skills the company requires that you already possess and providing assurance that the remaining skill that you don't possess will be something you'll have ongoing development

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What are your technical support
  • Q2. What is meant by BPO

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

They give one topic and provide time to prepare.we have to talk about that topic 1 min.

Round 2 - Technical 

(1 Question)

  • Q1. Customer service conversation will be there we have to write the query . I have no idea about that

Interview Preparation Tips

Interview preparation tips for other job seekers - Attended Interview in Ambattur location . 1st round is group discussion they give topic and we have to talk 1 min about that topic . They give time to prepare. Again 2nd round written test . Also having 3 more rounds. We have lot more patience to attend interview here we have to sit simply fr the whole day without doing anything. Their interview questions were experienced level but they hire freshers it was difficult to select 2nd round . Worst interview experience wasted my day . 1 or 2 members will get select finally. Waste of time

Tech Mahindra interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service

 (5)

 Customer Service Associate (Csa)

 (6)

 Voice Customer Service Associate

 (1)

 Customer Associate

 (11)

 Customer Service Executive

 (116)

 Customer Service Representative

 (6)

 Customer Service Manager

 (3)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About Your self and check English speaking influences
  • Ans. Just answer About you’re self very peaceful and calm way soo that you can spell better English conversation
  • Answered Anonymously
Round 2 - One-on-one 

(2 Questions)

  • Q1. About your past work and BPO
  • Q2. Tell about past work if you have and get some knowledge about BPO

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and customer-focused individual with experience in providing excellent service and resolving customer issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in problem-solving and conflict resolution

    • Strong communication and interpersonal skills

    • Ability to work well under pressure and in a fast-paced environment

  • Answered by AI
  • Q2. What's your highest qualification
  • Q3. What's your age?
  • Q4. Tell me about the last movie you watched
  • Q5. Tell me about your hometown

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic hr questions.

Customer Service Associate Jobs at Tech Mahindra

View all
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself (Telephonic) and face to face interview scheduling
  • Q2. HR asked tell me about yourself and gave an overview of the interview process and different types of math questions that could be asked. Then the manager took my interview and asked questions on my resume ...

Call Center Executive | Customer Service Associate interview

user image Sahil akhtar

posted on 16 Nov 2021

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths logical reasoning

Round 2 - Group Discussion 

Tech Mahindra good it technology

Round 3 - HR 

(2 Questions)

  • Q1. Describe a time you faced a challenge at work
  • Q2. Role of hr company

Interview Preparation Tips

Interview preparation tips for other job seekers - Tech Mahindra growth increases previous year
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jun 2024.

Round 1 - Case Study 

12 passout and college in to job

Round 2 - Coding Test 

Html and css of web desgin

Round 3 - Coding Test 

And java scripts in use of wen desgin

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • C++
Interview preparation tips for other job seekers - fresh and 12 passout student

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, customer support, customer care and Customer Handling.
What are the top questions asked in Tech Mahindra Customer Service Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -

  1. If the customer is not satisfied with your answer so what will you do to satisf...read more
  2. What do you understand by customer care servi...read more
  3. Why customer care service is important for a compa...read more
How long is the Tech Mahindra Customer Service Associate interview process?

The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Service Associate Interview Process

based on 20 interviews in last 1 year

2 Interview rounds

  • HR Round
  • One-on-one Round
View more

People are getting interviews through

based on 103 Tech Mahindra interviews
Job Portal
WalkIn
Referral
Company Website
Campus Placement
Recruitment Consultant
52%
23%
6%
6%
4%
1%
8% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Tech Mahindra Customer Service Associate Salary
based on 4k salaries
₹0.9 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Tech Mahindra Customer Service Associate Reviews and Ratings

based on 1k reviews

3.3/5

Rating in categories

3.3

Skill development

3.1

Work-Life balance

3.1

Salary & Benefits

3.0

Job Security

3.2

Company culture

2.8

Promotions/Appraisal

3.0

Work Satisfaction

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