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Sutherland Global Services Interview Questions and Answers
159 Interview questions
A sunflower turns its head to follow the sun, showcasing nature's beauty and the intricate relationship between plants and light.
Sunflowers are heliotropic, meaning they track the sun's movement across the sky.
They can grow up to 12 feet tall, making them one of the tallest flowers.
The seeds are rich in nutrients and are often used in snacks and cooking.
Sunflowers symbolize adoration, loyalty, and longevity in var...
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
Understanding customer needs: Actively listening to customers to identify their concerns and requirements.
Effective communication: Clearly conveying information and solutions to customers, ensuring they feel heard and valued.
Problem-solving: Quickly addressing issues and providing solutions, suc...
Customer support involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with a product or service.
Customer support is essential for maintaining customer satisfaction and loyalty.
It involves various channels such as phone, email, chat, and social media.
Effective communication skills are crucial; for example, actively listening to customer concerns.
Problem-solving is key; f...
I prioritize tasks by assessing urgency, impact, and customer needs to ensure efficient resolution of queries.
Assess urgency: Identify which queries require immediate attention, such as those from customers facing critical issues.
Categorize queries: Group similar queries together to streamline responses and reduce redundancy.
Use a ticketing system: Implement a system to track and prioritize queries based on their ...
A professional response email addressing a client's product complaint with empathy and a resolution plan.
Begin with a polite greeting and acknowledgment of the complaint.
Express empathy for the client's experience, e.g., 'I understand how frustrating this must be for you.'
Provide a brief overview of the complaint and any relevant details.
Outline the steps you will take to resolve the issue, e.g., 'We will investig...
Exploring the fascinating world of marine life and its importance to our ecosystem.
Marine life includes a diverse range of organisms, from tiny plankton to massive whales.
Coral reefs, often called the 'rainforests of the sea,' support thousands of species.
The ocean covers over 70% of the Earth's surface and plays a crucial role in regulating climate.
Many marine species are vital for human food sources, such as fis...
Quality Analysts ensure products meet specified standards through testing, analysis, and process improvement.
Develop and execute test plans to ensure software quality, e.g., creating test cases for a new application feature.
Identify and document defects, providing detailed reports to development teams for resolution.
Conduct root cause analysis to determine the source of quality issues, e.g., analyzing recurring bu...
Addressing an agent's error involves clear communication, constructive feedback, and a focus on improvement.
Acknowledge the error calmly and privately to avoid embarrassment.
Discuss the error with the agent, asking them to explain their thought process.
Provide constructive feedback, focusing on how to improve in the future.
Offer additional training or resources if necessary, such as refresher courses.
Encourage a c...
A customer support executive assists customers by addressing inquiries, resolving issues, and ensuring a positive experience with a company.
Acts as the first point of contact for customers seeking assistance.
Handles inquiries via phone, email, or chat, providing timely responses.
Resolves customer complaints by identifying the issue and offering solutions, such as refunds or replacements.
Maintains detailed records ...
Customer support executives should be empathetic, communicative, and problem-solvers, ensuring customer satisfaction and loyalty.
Empathy: Understanding customer emotions, e.g., comforting a frustrated customer.
Communication Skills: Clearly explaining solutions, e.g., guiding a customer through troubleshooting steps.
Problem-Solving: Quickly identifying issues, e.g., resolving a billing error efficiently.
Patience: H...
Sutherland Global Services Interview Experiences
699 interviews found
Anonymous
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. Can you tell me about yourself?
- Q2. Where do you envision yourself in five years?
Selected
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
(9 Questions)
- Q1. Myself and experience in english
- Ans.
I am a seasoned executive with over 15 years of experience in strategic management and team leadership across various industries.
Led a team of 50 in a tech startup, increasing revenue by 200% in two years.
Implemented a new project management system that improved efficiency by 30%.
Developed strategic partnerships that expanded market reach by 40%.
- Q2. Selected for the peocess
- Q3. Last drawn salary why you are not another process
- Ans.
Discussing my last drawn salary and the reasons for not pursuing another process highlights my commitment and strategic career choices.
My last drawn salary reflects my experience and the value I bring to the organization.
I chose not to pursue another process because I believe in aligning my career with my long-term goals.
For example, I prioritized opportunities that offer growth and learning over immediate financial ga...
- Q4. Why you left last job
- Ans.
I left my last job to pursue new challenges and opportunities for growth in a dynamic environment that aligns with my career goals.
I sought a role that offered greater leadership responsibilities, as I wanted to leverage my skills in strategic decision-making.
The company was undergoing significant changes, and I felt it was the right time to explore opportunities that aligned with my long-term vision.
I wanted to work i...
- Q5. Rate ur english 1 to 10 numbers
- Q6. Introduce yourself as a employee
- Ans.
Dynamic executive with over 15 years of experience in strategic leadership, driving growth and innovation in diverse industries.
Proven track record in leading cross-functional teams to achieve organizational goals, such as increasing revenue by 30% in two years.
Expertise in developing and implementing strategic plans that align with company vision, demonstrated by successful market expansion initiatives.
Strong backgrou...
- Q7. Season topic talk for two minutes
- Q8. How is good english
- Ans.
Good English encompasses clarity, grammar, vocabulary, and effective communication tailored to the audience.
Clarity: Use simple and direct language. Example: 'I will complete the report by Friday' instead of 'The report will be finalized in the near future.'
Grammar: Proper sentence structure and punctuation are essential. Example: 'She enjoys reading' is correct, while 'She enjoy reading' is not.
Vocabulary: Use appropr...
- Q9. Your favourite place on this topic
Interview Preparation Tips
Selected
Self introduction
Next assessment if select in first round
Versant round..consists of voice test, typing, mail writing
(1 Question)
- Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
bhagya sri
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
(4 Questions)
- Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
- Q2. Tell me something about yourself
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 3 years of experience in customer service roles, assisting clients with inquiries and resolving issues efficiently.
Skilled in using CRM software to track customer interactions and ensure follow-up on unresolved issues.
Recognized for my ability to remain calm under pressure, particularly durin...
- Q3. Tell me about your college days
- Q4. Tell me about ur best friend
Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear
Interview Preparation Tips
- coomunication for confidence
- prepare about your college days
- learn about your best friend
Selected
(5 Questions)
- Q1. Database Management system SQL and PlSQL
- Q2. C Language and C++ Language And Data base Management system SQL and PlSQL and Java
- Q3. Database Management system
- Q4. Sql ad PlSQL Mango Data For Loop and While loop
- Q5. C language andC ++ Language and Java
Interview Preparation Tips
Non Voice Customer Service Executive Interview Questions & Answers
Uma Unnikrishnan
posted on 19 Nov 2024
Selected
I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.
Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.
Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.
A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.
Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.
Interview Preparation Tips
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.
Balaji Chowdary
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Can you provide your self-introduction?
- Ans.
Experienced professional with a background in marketing and project management.
Over 5 years of experience in marketing and project management
Strong communication and organizational skills
Proven track record of successfully leading cross-functional teams
Proficient in data analysis and strategic planning
Questions related to customer service.
(1 Question)
- Q1. What is your typing speed, measured in words per minute, during typing tests?
- Ans.
My typing speed is 80 words per minute during typing tests.
My typing speed is 80 words per minute.
I have consistently maintained this speed during typing tests.
I have practiced regularly to improve my typing speed.
Santhiya Sivakumar
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. They asked about my previous job exp.
- Q2. CTC expecting and previous ctc
Interview Preparation Tips
Sam Nithu
(2 Questions)
- Q1. How will you handle the frustrated customer
- Ans.
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
- Q2. Write a email to manager for customer asking to talk with the manager?
- Ans.
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Abhilash Bannu
(2 Questions)
- Q1. Nothing happened
- Q2. Nothing happened...They were just playing around
(2 Questions)
- Q1. No. I'm not doing that
- Q2. Cause there are no questions
Interview Preparation Tips
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Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Interviews By Designations
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services Voice Process Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Associate Interview Questions
- Associate Interview Questions
- Customer Service Executive Interview Questions
- Senior Associate Interview Questions
- Non Voice Process Associate Interview Questions
- Customer Care Executive Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Voice Process Executive Interview Questions
- Show more
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Sutherland Global Services Reviews and Ratings
based on 7.7k reviews
Rating in categories
Mumbai,
Thane
+10-2 Yrs
₹ 2.5-3.5 LPA
|
Associate
2.6k
salaries
|  ₹1.8 L/yr - ₹5 L/yr |
|
Senior Associate
1.9k
salaries
| ₹2.2 L/yr - ₹6.2 L/yr |
|
Customer Service Associate
1.7k
salaries
| ₹1.5 L/yr - ₹4.1 L/yr |
|
Associate Manager
940
salaries
| ₹6.4 L/yr - ₹13 L/yr |
|
Customer Service Executive
724
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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