Sutherland Global Services Interview Questions, Process, and Tips for Freshers

Q1. Tell me about yourself
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Berlitz assessment

Q1. Where do you see yourself in 5 years?
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why should we hire you?
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Q5. Tell me about yourself.
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the role.
• I am flexible and open to negotiation.

• I am looking for a fair and competitive salary.

• I value the opportunity to work in a supportive and fulfilling role more than a specific salary figure.
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Q2. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a great listener and can empathize with customers to understand their needs and concerns.

• I am highly skilled in written and verbal communication, which is crucial for effective customer chat support.

• I am quick to le...read more
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Q3. What is your family background?
Ans. 
My family background is diverse and multicultural.
• My parents come from different cultural backgrounds.

• We celebrate various cultural traditions and holidays.

• I have relatives living in different countries.

• My family values diversity and embraces different perspectives.
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Q4. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. However, I can sometimes be overly detail-oriented.
• Excellent communication skills

• Strong problem-solving abilities

• Detail-oriented (can be both a strength and weakness)
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Q5. Tell me about yourself.
Ans. 
I am a customer chat support specialist with experience in providing excellent customer service.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using chat support software and tools

• Strong communication and problem-solving skills

• Ability to multitask and work under pressure

• Familiarity with product knowledge and company policies

• Example: In my previous role at XYZ Company, I successfully assist...read more
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced envir...read more
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