Startek Engineer- Customer Support Interview Questions and Answers

Q1. Tell me your self intro
Ans. 
I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.
• I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

• I am skilled in active listening, problem-solving, and conflict resolution.

• I strive to create positive customer experiences by going above and beyond to meet
Answered by AI
Add your answer
Q2. Where are you from
Ans. 
I am from New York City, known for its diverse culture and iconic landmarks.
• Born and raised in the bustling city of New York

• Grew up surrounded by a mix of cultures and traditions

• Familiar with famous landmarks like the Statue of Liberty and Central Park
Answered by AI
Add your answer

Q1. Tell me your self intro
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM software to manage customer interactions
Answered by AI
Add your answer
Q2. Which languages know
Add your answer
Q3. Are you comfortable in night shifts
Ans. 
Yes, I am comfortable with night shifts as I have prior experience working in such shifts.
• I have previous experience working night shifts in my previous job.

• I am a night owl and feel more productive during night hours.

• I am willing to adjust my schedule to accommodate night shifts.

• I understand the importance of providing customer support round the clock.

• I am aware of the challenges of working night shifts and am prepare
Answered by AI
Add your answer

Q1. Tell about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
Answered by AI
Add your answer
Q2. What did you know about choosing this role?
Ans. 
I chose this role because of my passion for helping others and my strong communication skills.
• Passion for helping others

• Strong communication skills

• Enjoy problem-solving and resolving issues

• Previous experience in customer service

• Desire to make a positive impact on customers
Answered by AI
Add your answer
Q3. Why should we hire you?
Ans. 
I am a dedicated and empathetic professional with a strong background in customer service.
• I have excellent communication skills and can effectively handle customer inquiries and complaints.

• I am highly organized and detail-oriented, ensuring that all customer issues are resolved in a timely manner.

• I am a team player and can work well under pressure to meet customer needs and exceed expectations.
Answered by AI
Add your answer
Q4. How to handled & manage with company members?
Ans. 
Handling and managing company members involves effective communication, conflict resolution, and fostering a positive work environment.
• Establish open lines of communication with team members

• Listen actively to their concerns and feedback

• Provide support and guidance when needed

• Address conflicts promptly and professionally

• Encourage teamwork and collaboration

• Recognize and reward individual and team achievements
Answered by AI
Add your answer

Q1. Are you flexible to work with company?
Ans. 
Yes, I am flexible to work with the company and adapt to changing schedules or tasks.
• I am willing to work different shifts, including weekends and holidays if required.

• I can handle multiple tasks simultaneously and prioritize them effectively.

• I am open to learning new skills and taking on additional responsibilities as needed.
Answered by AI
Add your answer
Q2. Why should we select to you ?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping others.
• Extensive experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues effectively

• Passionate about providing top-notch customer care

• Ability to remain calm and professional in challenging situations
Answered by AI
Add your answer

It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
Add your answer

Q1. Basic salary expectations
Add your answer

Q1. Necessary skills needed for a customer service rep.
Add your answer
Q2. Why do you want to work at HSBC
Add your answer

Behavioral assessment if it aligns with their value (30min-1hr)

They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
Answered by AI
Add your answer
Q2. Why should hire you?
Ans. 
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. Topic will be given to speak in respective language
Add your answer

A proficient English test.

It was good I have learnt so many things in the process.

Q1. Self introduction
Add your answer
Q2. Working experience
Add your answer
Q3. How much salary do you except
Add your answer
Q4. Previous company experience
Add your answer