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Startek Customer Support Associate Interview Questions and Answers

Updated 18 Jul 2024

Startek Customer Support Associate Interview Experiences

4 interviews found

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Group Discussion 

Normal question
Asked about work exp fmly backgrnd interest and hobbies and skills college life

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Typing Test 

(2 Questions)

  • Q1. Get typing speed >25wpm on typing master.
  • Q2. Submit resume and photograph.
Round 3 - HR 

(2 Questions)

  • Q1. Tell us about yourself.
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

    • I am a quick learner and can adapt to new situations easily.

    • I am a team player and enjoy collaborating with others to achieve common goals.

    • I am proficient in using various customer support tools and...

  • Answered by AI
  • Q2. Clear Versant Test.
Round 4 - Client Interview 

(2 Questions)

  • Q1. Speak/Write about your latest experience/adventure.
  • Ans. 

    I recently went on a hiking trip to the Grand Canyon.

    • The trip was with a group of friends.

    • We hiked down to the bottom of the canyon and camped overnight.

    • The views were breathtaking and the experience was challenging but rewarding.

    • We also visited nearby attractions like Horseshoe Bend and Antelope Canyon.

    • Overall, it was an unforgettable adventure.

  • Answered by AI
  • Q2. Are you comfortable with rotational shifts?
  • Ans. 

    Yes, I am comfortable with rotational shifts.

    • I have previously worked in a call center where rotational shifts were mandatory.

    • I am flexible with my schedule and can adjust accordingly.

    • I understand the importance of providing customer support round the clock.

    • I am willing to work weekends and holidays if required.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for freshers to start and experience work culture. Not good with competitive salary/benefits.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
Q5. Tell me something about cricket in English as well as Hindi langu ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Versant test was there

Round 3 - HR 

(1 Question)

  • Q1. Asked questions introduction
Round 4 - One-on-one 

(1 Question)

  • Q1. Asked about myself

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Normal calculation, English grammar

Round 3 - HR 

(3 Questions)

  • Q1. 1. Tell me something about yourself. 2. Experience you have in other organisations,
  • Q2. Are flexible with shifts
  • Q3. Are you ok with 6days in a week.

Interview Preparation Tips

Interview preparation tips for other job seekers - English communication and typing speed these basic requirements.

Startek interview questions for designations

 Customer Associate

 (1)

 Customer Support Executive

 (31)

 Customer Support Specialist

 (1)

 Customer Service Associate

 (12)

 Customer Care Associate

 (3)

 Customer Delight Associate

 (1)

 Seller Support Associate

 (1)

 Engineer- Customer Support

 (1)

Interview questions from similar companies

I applied via Indeed and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about your career and education?
  • Q2. Why do you want to shift and work in jaipur?

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy just a piece of cake

Interview Questionnaire 

2 Questions

  • Q1. Introduction about candidate. Speak on some topic for 2 minutes Qualification, knowledge about process applied for , where u lived .
  • Q2. Focus on your communication primarily language fluency help you and skills like patients . Be confident in yourself

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduction
  • Q2. Product knowledge
  • Q3. How to achieve goal
  • Q4. How to survive
  • Ans. 

    Survival requires adaptability, resilience, and resourcefulness.

    • Stay calm and focused

    • Assess the situation and prioritize needs

    • Be flexible and willing to adjust plans

    • Stay positive and maintain hope

    • Utilize available resources and seek help when needed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is your qualification
  • Q2. What is your experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be comfortable and confident . Listen carefully first and then answer each and every question

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Women empowerment and about customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice

Interview Questionnaire 

1 Question

  • Q1. Tips
  • Ans. Concentrix- Amazon DE chat- After Amcat they will ask you a simple vocabulary and your intro in German on call (be sure to use a dictionary on same time). Then come chat round wherein you have to chat in German with hr. (Learn to make sentences regarding return, refund, product defect, product missing, service and warranty of product in German.) and in final round speak in German wherein a basic speaking their highly a
  • Answered Anonymously

Startek Interview FAQs

How many rounds are there in Startek Customer Support Associate interview?
Startek interview process usually has 3 rounds. The most common rounds in the Startek interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Startek Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are customer support, English, Communication Skills, Hindi and Customer Service.
What are the top questions asked in Startek Customer Support Associate interview?

Some of the top questions asked at the Startek Customer Support Associate interview -

  1. Get typing speed >25wpm on typing mast...read more
  2. Submit resume and photogra...read more
  3. Clear Versant Te...read more

Tell us how to improve this page.

Startek Customer Support Associate Interview Process

based on 3 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
Startek Customer Support Associate Salary
based on 161 salaries
₹1.1 L/yr - ₹4 L/yr
17% less than the average Customer Support Associate Salary in India
View more details

Startek Customer Support Associate Reviews and Ratings

based on 54 reviews

2.6/5

Rating in categories

2.5

Skill development

2.5

Work-life balance

2.5

Salary

2.3

Job security

2.6

Company culture

2.3

Promotions

2.5

Work satisfaction

Explore 54 Reviews and Ratings
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