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Startek Customer Support Associate Interview Questions and Answers

Updated 18 Jul 2024

Startek Customer Support Associate Interview Experiences

4 interviews found

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Group Discussion 

Normal question
Asked about work exp fmly backgrnd interest and hobbies and skills college life

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Typing Test 

(2 Questions)

  • Q1. Get typing speed >25wpm on typing master.
  • Q2. Submit resume and photograph.
Round 3 - HR 

(2 Questions)

  • Q1. Tell us about yourself.
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

    • I am a quick learner and can adapt to new situations easily.

    • I am a team player and enjoy collaborating with others to achieve common goals.

    • I am proficient in using various customer support tools and...

  • Answered by AI
  • Q2. Clear Versant Test.
Round 4 - Client Interview 

(2 Questions)

  • Q1. Speak/Write about your latest experience/adventure.
  • Ans. 

    I recently went on a hiking trip to the Grand Canyon.

    • The trip was with a group of friends.

    • We hiked down to the bottom of the canyon and camped overnight.

    • The views were breathtaking and the experience was challenging but rewarding.

    • We also visited nearby attractions like Horseshoe Bend and Antelope Canyon.

    • Overall, it was an unforgettable adventure.

  • Answered by AI
  • Q2. Are you comfortable with rotational shifts?
  • Ans. 

    Yes, I am comfortable with rotational shifts.

    • I have previously worked in a call center where rotational shifts were mandatory.

    • I am flexible with my schedule and can adjust accordingly.

    • I understand the importance of providing customer support round the clock.

    • I am willing to work weekends and holidays if required.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for freshers to start and experience work culture. Not good with competitive salary/benefits.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Versant test was there

Round 3 - HR 

(1 Question)

  • Q1. Asked questions introduction
Round 4 - One-on-one 

(1 Question)

  • Q1. Asked about myself

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Normal calculation, English grammar

Round 3 - HR 

(3 Questions)

  • Q1. 1. Tell me something about yourself. 2. Experience you have in other organisations,
  • Q2. Are flexible with shifts
  • Q3. Are you ok with 6days in a week.

Interview Preparation Tips

Interview preparation tips for other job seekers - English communication and typing speed these basic requirements.

Startek interview questions for designations

 Customer Associate

 (1)

 Customer Support Executive

 (28)

 Customer Support Specialist

 (1)

 Customer Service Associate

 (11)

 Customer Care Associate

 (3)

 Customer Delight Associate

 (1)

 Seller Support Associate

 (1)

 Engineer- Customer Support

 (1)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction.....?
  • Q2. Privious job related questions?
  • Q3. Typing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is BPO industry?
  • Ans. 

    BPO industry refers to the outsourcing of business processes to third-party service providers.

    • BPO stands for Business Process Outsourcing

    • It involves contracting out specific business functions to external companies

    • Common BPO services include customer support, data entry, and accounting

    • BPO industry has grown rapidly in countries like India and the Philippines

    • Cost savings and access to specialized skills are some of the

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First Be calm and reply with a smile on your face and don't run while you answer

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
  • Q3. Tell why you left your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

Startek Interview FAQs

How many rounds are there in Startek Customer Support Associate interview?
Startek interview process usually has 3 rounds. The most common rounds in the Startek interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Startek Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are customer support, English, Communication Skills, Hindi and Customer Service.
What are the top questions asked in Startek Customer Support Associate interview?

Some of the top questions asked at the Startek Customer Support Associate interview -

  1. Get typing speed >25wpm on typing mast...read more
  2. Submit resume and photogra...read more
  3. Clear Versant Te...read more

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Startek Customer Support Associate Interview Process

based on 3 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
Startek Customer Support Associate Salary
based on 152 salaries
₹1 L/yr - ₹4 L/yr
12% less than the average Customer Support Associate Salary in India
View more details

Startek Customer Support Associate Reviews and Ratings

based on 52 reviews

2.6/5

Rating in categories

2.4

Skill development

2.3

Work-life balance

2.5

Salary

2.2

Job security

2.5

Company culture

2.2

Promotions

2.4

Work satisfaction

Explore 52 Reviews and Ratings
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