Upload Button Icon Add office photos

Filter interviews by

Smart Call Center Solutions Customer Support Executive Interview Questions and Answers for Experienced

Updated 17 May 2024

1 interview found

Sort by: Popular

Customer Support Executive Interview Questions

user image Debjoy Sarkar

posted on 17 May 2024

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
Selected  Selected

I was interviewed before May 2023.

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. About yourself your working experience communication skills

Customer Support Executive Jobs at Smart Call Center Solutions

View all

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed in Sep 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (9 Questions)

  • Q1. Tell me about yourself
  • Q2. Why you want to do job
  • Q3. What experience do you have
  • Q4. Tell me about family
  • Q5. Which company you work
  • Q6. How to handle the customer
  • Q7. Tell me about you self
  • Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
  • Q9. Walk to the office how much time it will be taken

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi it good
Interview experience
1
 Bad
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed before Aug 2023.

4 Interview Rounds

1

Aptitude Test Round

50 is the passing marks, even if you score 40 it’s ok.

2

HR Round (2 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Speak about a certain topic for a minute.
3

One-on-one Round (2 Questions)

  • Q1. About previous experiences
  • Q2. Why you want to join us?
4

Salary discussion Round (2 Questions)

  • Q1. What are your expectations
  • Q2. We can offer ₹n
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 -
Result
Selected  Selected

I applied via Naukri.com and was interviewed before Nov 2023.

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. How you celebrated your last birthday
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Referral and was interviewed in Nov 2024.

3 Interview Rounds

1

Aptitude Test Round

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

2

HR Round (3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
  • Q3. What was your understanding of the assessment?
3

Technical Round (4 Questions)

  • Q1. What motivates you to pursue a career in the BPO sector?
  • Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Telepe...read more
  • Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
  • Q4. What did you understand from the assessment that you completed?
Interview experience
1
 Bad
Difficulty level
 -
Duration
 -
Result
 -

3 Interview Rounds

1

One-on-one Round (5 Questions)

  • Q1. Tell me about yourself
  • Q2. Why should we recruit you
  • Q3. What is your strength
  • Q4. What is your weakness
  • Q5. Tell about your previous experience
2

Assignment Round

Given 20 question and 1 hr time

3

Technical Round (3 Questions)

  • Q1. Do you know about SAP
  • Q2. How would you rate yourself for excel
  • Q3. What is indexing in excel

Interview Preparation Tips

Interview preparation tips for other job seekers - Given all answers, but they are expecting low budget candidates

Skills evaluated in this interview

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024.

2 Interview Rounds

1

One-on-one Round (1 Question)

  • Q1. Self introduction
2

One-on-one Round (1 Question)

  • Q1. Product knowledge,customer handling skills and aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Be courteous ,flexible and professional
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Group Discussion Round

Centralized department that handles inbound and outbound calls from current and potential customers

3

Technical Round (4 Questions)

  • Q1. What is call center in simple words?
  • Q2. Why I should hire you?
  • Q3. Why do you want to join us?
  • Q4. Can you work under pressure?

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm agree for all queries
Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Mar 2023.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Ne confident and good communication skills
  • Q2. Tell about the previous company

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Its really a good experience and a easy pass interview .

Smart Call Center Solutions Interview FAQs

How many rounds are there in Smart Call Center Solutions Customer Support Executive interview for experienced candidates?
Smart Call Center Solutions interview process for experienced candidates usually has 1 rounds. The most common rounds in the Smart Call Center Solutions interview process for experienced candidates are One-on-one Round.
How to prepare for Smart Call Center Solutions Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Smart Call Center Solutions. The most common topics and skills that interviewers at Smart Call Center Solutions expect are International Voice Process, Outbound Calling, inbound voice process, Outbound Sales and US Process.

Tell us how to improve this page.

Smart Call Center Solutions Customer Support Executive Salary
based on 8 salaries
₹1.4 L/yr - ₹2.4 L/yr
36% less than the average Customer Support Executive Salary in India
View more details

Smart Call Center Solutions Customer Support Executive Reviews and Ratings

based on 2 reviews

2.7/5

Rating in categories

2.9

Skill development

2.7

Work-Life balance

2.7

Salary & Benefits

2.3

Job Security

2.7

Company culture

2.3

Promotions/Appraisal

2.3

Work Satisfaction

Explore 2 Reviews and Ratings
Customer Support Executive

Kolkata

0-3 Yrs

₹ 1.25-3.75 LPA

Customer Support Executive

Kolkata

0-4 Yrs

₹ 1.25-3.5 LPA

Customer Support Executive

Kolkata

0-3 Yrs

₹ 1.5-3.5 LPA

Explore more jobs
Customer Care Executive
34 salaries
unlock blur

₹0.9 L/yr - ₹2.8 L/yr

Quality Analyst
10 salaries
unlock blur

₹1.2 L/yr - ₹2.5 L/yr

HR Recruiter
10 salaries
unlock blur

₹0.9 L/yr - ₹1.8 L/yr

Customer Service Executive
9 salaries
unlock blur

₹1.1 L/yr - ₹2.9 L/yr

Customer Support Executive
8 salaries
unlock blur

₹1.4 L/yr - ₹2.4 L/yr

Explore more salaries
Compare Smart Call Center Solutions with

Wipro

3.7
Compare

Infosys

3.7
Compare

TCS

3.7
Compare

HCLTech

3.6
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview