Mas Callnet Customer Support Executive Interview Questions and Answers

Q1. Introduction questions
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Q2. What is qualification?
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Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.
• Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

• For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

• Some companies may require a bachelor's de...read more
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Q1. Typing test and check basis knowledge.
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Q1. About College life
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Q2. My introduction
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why are you looking for a change?
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Q5. Where do you see yourself in 5 years?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. Where do you see yourself in 5 years?
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Share details of your previous job.
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Q5. Why should we hire you?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Ability to handle high-pressure situations and irate customers

• Received multiple awards for excellent customer service
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Q2. Tell me about your past experiences
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I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction

• Trained new customer support representatives
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Q1. Tell me about your plans for next 5 years
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In the next 5 years, I plan to further develop my customer support skills, take on more responsibilities, and potentially move into a leadership role within the company.
• Continue to improve my communication and problem-solving skills

• Attend relevant training and workshops to stay updated on industry trends

• Seek opportunities for advancement within the company, such as team lead or manager roles
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Q1. Tell me about yourself
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Q2. Why you want to do job
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Q3. What experience do you have
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Q4. Tell me about family
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Q5. Which company you work
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Q6. How to handle the customer
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Handle customers with empathy, patience, and effective communication.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction
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Q7. Tell me about you self
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Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
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Q9. Walk to the office how much time it will be taken
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