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Mas Callnet
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Customer Support Executive
Mas Callnet
posted 14d ago
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Flexible timing
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Job Description
Job Description :
- Location: NOIDA SECTOR 62 (On-site/Hybrid/Remote)
- Salary: Up to 20,000 CTC per month
- Experience: 6 months 2 years (Freshers with excellent communication skills can apply)
- Working Days: Flexible 247 shift, 6-day work week
Key Responsibilities :
- Handle incoming calls, emails, and chat support for customer inquiries.
- Resolve complaints efficiently while maintaining a high standard of customer satisfaction.
- Provide product/service information and troubleshoot issues.
- Build positive relationships with customers by addressing concerns professionally.
- Ensure customer retention by offering the best solutions.
- Maintain follow-up schedules for unresolved queries.
- Accurately log customer interactions in CRM tools.
- Generate daily/weekly reports on customer queries and resolutions.
- Collaborate with internal teams to improve customer experience.
Requirements :
- Excellent communication skills in Hindi English (regional language is a plus).
- Active listening problem-solving abilities.
- Patience and a customer-first approach.
- Basic computer skills (MS Office, CRM tools, email handling).
- Ability to handle high call volumes professionally.
Perks Benefits
- Incentives performance bonuses
- Career growth into team lead/supervisor roles
- Training development programs
- Join our team and help us deliver an outstanding customer experience!
Employment Type: Full Time, Permanent
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