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Customer Support Executive
Mas Callnet
posted 11d ago
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Flexible timing
Key skills for the job
Job Description
Job Description :
- Location: NOIDA SECTOR 62 (On-site/Hybrid/Remote)
- Salary: Up to 20,000 CTC per month
- Experience: 6 months 2 years (Freshers with excellent communication skills can apply)
- Working Days: Flexible 247 shift, 6-day work week
Key Responsibilities :
Customer Interaction Query Resolution:
- Handle incoming calls, emails, and chat support for customer inquiries.
- Resolve complaints efficiently while maintaining a high standard of customer satisfaction.
- Provide product/service information and troubleshoot issues.
Customer Relationship Management:
- Build positive relationships with customers by addressing concerns professionally.
- Ensure customer retention by offering the best solutions.
- Maintain follow-up schedules for unresolved queries.
Documentation Reporting:
- Accurately log customer interactions in CRM tools.
- Generate daily/weekly reports on customer queries and resolutions.
- Collaborate with internal teams to improve customer experience.
Requirements :
- Excellent communication skills in Hindi English (regional language is a plus).
- Active listening problem-solving abilities.
- Patience and a customer-first approach.
- Basic computer skills (MS Office, CRM tools, email handling).
- Ability to handle high call volumes professionally.
Perks Benefits
- Incentives performance bonuses
- Career growth into team lead/supervisor roles
- Training development programs
- Join our team and help us deliver an outstanding customer experience!
Employment Type: Full Time, Permanent
Read full job descriptionMas Callnet Interview Questions & Tips
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What people at Mas Callnet are saying
Customer Support Executive salary at Mas Callnet
reported by
17
employees
₹1.9
L/yr - ₹3.5
L/yr
9%
less
than the average Customer Support Executive Salary in India
View more details
What Mas Callnet employees are saying about work life
based on 223 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mas Callnet Benefits
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