Customer Support Executive

Position: Customer Support ExecutiveLocation: MumbaiPosition Overview:We are looking for a dedicated and customer-focused Customer SupportExecutive to join our team. The ideal candidate will be responsible for handling customer queries,resolving issues promptly, and ensuring a positive customer experience. You will be the first point ofcontact for our customers and play a key role in maintaining high customer satisfaction levels.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, and socialmedia in a timely and professional manner, providing accurate information andassistance.

Issue Resolution: Handle and resolve customer complaints, troubleshoot problems, andescalate complex issues to higher-level support when necessary.

Documentation: Record all customer interactions and maintain detailed records in theCRM system, ensuring data accuracy and compliance.

Product Knowledge: Stay updated on products, services, and company policies, andprovide feedback to improve processes and the customer experience.

Customer Satisfaction: Follow up on unresolved issues, conduct satisfaction checks,and work towards enhancing overall customer retention and satisfaction rates.

Team Collaboration:Work closely with other team members and departments to ensureseamless support and share insights for service improvement.

Education: Bachelors degree in any discipline.Experience: 1-3 years in customer support, customer service, or a related field.

Skills:

Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency in CRM software (e.g., Zendesk, Freshdesk).Ability to multitask, manage time efficiently, and maintain a customer-first attitude.

http://www.locobuzz.com

Preferred Qualifications:

Experience in B2B SaaS or technology companies.Familiarity with customer support tools and software.Multilingual skills are a plus.

Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical

coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on

innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization.

Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set.