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Engaged Employer

KocharTech

Compare

4.0

based on 2.2k Reviews

Video summary

48 KocharTech Jobs

Customer Support Executive

Maxicus

4.0

based on 2.2k Reviews

0-2 years

₹ 0.95 - 3L/yr (AmbitionBox estimate)

Kolkata

1 vacancy

Customer Support Executive

KocharTech

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Customer Experience Management Customer Satisfaction Customer Interaction

Job Description

Job Role:

As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.

Job Description:

Complete responsibility of a customer interaction & Provide Superior Customer Experience on Chat/Email/Call
Provide accurate, valid and complete information by using the right methods/tools
Maintaining a positive, empathetic and professional attitude toward customers at all times
Collaborate with team-members, customer service teams to ensure superior customer experience
Follow company s communication procedures, policies, and guidelines at all times
Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality

Employment Type: Full Time, Permanent

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KocharTech Interview Questions & Tips

Prepare for KocharTech Customer Support Executive roles with real interview advice

What people at KocharTech are saying

3.7

Rating based on 96 Customer Support Executive reviews

Anonymous · Other

Likes

Good and helping staff ... average salary

Dislikes

Sometimes my working 8 hours were completed on the Software... but when I used to ask my night shift TL ... he said that it's pending... so do not logout now... wait for my update..

Read 96 Customer Support Executive reviews