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KocharTech Customer Support Executive Interview Questions and Answers

Updated 27 Dec 2024

KocharTech Customer Support Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Intro
  • Q2. About computer

Interview Preparation Tips

Interview preparation tips for other job seekers - Computer knowledge are must

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself and your family.
  • Q2. Why you are looking for a customer support job?
Round 3 - versant Test 

(1 Question)

  • Q1. You have to score min 4
Round 4 - One-on-one 

(1 Question)

  • Q1. Discussing about JD and comfortability with that and company policies etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is a very good company. They always give chances to everyone to work with them. So nothing to worry just be yourself, don't lose your confidant and try to avoid fumbling while talking and talk in a positive manner.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself ?
  • Q2. Speak on the given topic.
  • Ans. 

    Customer support executives play a crucial role in ensuring customer satisfaction and resolving issues effectively.

    • Customer support executives should have excellent communication skills to effectively interact with customers.

    • They should be knowledgeable about the products or services offered by the company to provide accurate information and assistance.

    • Problem-solving skills are essential for customer support executive...

  • Answered by AI
  • Q3. Other basic questions of interview.
Round 3 - Phone Call Interview 

(2 Questions)

  • Q1. SELF INTRODUCTION they asked.
  • Q2. And then they might ask about family, hobbies, long term and short term goals.
Round 4 - Technical 

(3 Questions)

  • Q1. Self introduction is must
  • Q2. What u know about bpo ? or about the process they can ask for which u r getting hired .
  • Q3. Why u wanna to choose our company?

Interview Preparation Tips

Topics to prepare for KocharTech Customer Support Executive interview:
  • Advantages of social media
  • Disadvantages of social media
  • women empowerment
  • covid and social impact
Interview preparation tips for other job seekers - Be Confident.
Answer all the questions whatever u know.
Should be fluent in English.

I applied via Recruitment Consulltant and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Assignment 

Essay writing

Round 2 - HR 

(2 Questions)

  • Q1. Q-Why you want to work in this company?
  • Ans. I want to growth my career in this field as well as the growth of the company and want to earn money for my survival
  • Answered Anonymously
  • Q2. Q- Have you worked before somewhere?
  • Ans. Yes. I have worked in a manufacturing industry as a maintenance and quality check team
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for KocharTech Customer Support Executive interview:
  • Versent
  • Dictation
  • Essay on anything
Interview preparation tips for other job seekers - This company is good for career growth and also every employee in this company is very helpful they will not feel us that we are working with strangers, they helped you in every situation without any hesitation. The environment of the company is also good.

KocharTech interview questions for designations

 Senior Customer Support Executive

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (4)

 Customer Service Executive

 (1)

 Technical Support Executive

 (1)

 Senior Customer Service Executive

 (1)

 Senior Technical Support Executive

 (1)

 Chat Support Executive

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself. Compulsory asked question.
  • Q2. Tell me your hobbies. And why

Interview Preparation Tips

Interview preparation tips for other job seekers - Very nice

I applied via Referral and was interviewed before Oct 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Only basic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process was very smooth and easy. They are flexible in recruiting but operation management and supervisors are pathetic, rude and uncaring. Supervisors don't care for female employees and their duty hours. They force both male and female employees for overtime duty without pay in the name of requirement.

Customer Support Executive Jobs at KocharTech

View all

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

You will be asked 5 questions related to customer support in the aptitude test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Why do you want to work in customer support?

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to give as many interviews as you can, and join and good/ reputed organisation.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated engineer with a passion for problem-solving and providing excellent customer support.

    • Experienced in troubleshooting technical issues

    • Strong communication skills to effectively assist customers

    • Ability to work under pressure and meet deadlines

    • Familiar with various engineering software and tools

    • Previous experience in customer support roles

  • Answered by AI
  • Q2. Asking about relevant experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go for this company, they will asking you to join immediately but will keep notice period 3 months after you will join.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Describe your views on global warming

Interview Preparation Tips

Interview preparation tips for other job seekers - Just don't give any breaks. And be confident while speaking

I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About me and my educational background. Because it wasn’t a technical profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview for this profile is normal, interviewer just want to see if you can speak fluently or not.

KocharTech Interview FAQs

How many rounds are there in KocharTech Customer Support Executive interview?
KocharTech interview process usually has 2-3 rounds. The most common rounds in the KocharTech interview process are HR, Resume Shortlist and Assignment.
How to prepare for KocharTech Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at KocharTech. The most common topics and skills that interviewers at KocharTech expect are Customer Service, voice process, customer support, Interpersonal Skills and Customer Handling.
What are the top questions asked in KocharTech Customer Support Executive interview?

Some of the top questions asked at the KocharTech Customer Support Executive interview -

  1. Speak on the given top...read more
  2. Other basic questions of intervi...read more
  3. You have to score mi...read more

Tell us how to improve this page.

KocharTech Customer Support Executive Interview Process

based on 7 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
KocharTech Customer Support Executive Salary
based on 187 salaries
₹1 L/yr - ₹4 L/yr
25% less than the average Customer Support Executive Salary in India
View more details

KocharTech Customer Support Executive Reviews and Ratings

based on 94 reviews

3.7/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.3

Salary

3.0

Job security

3.4

Company culture

3.0

Promotions

3.3

Work satisfaction

Explore 94 Reviews and Ratings
Customer Support Executive

Kolkata

0-5 Yrs

₹ 1.5-2 LPA

Customer Support Executive

Vadodara

0-2 Yrs

Not Disclosed

Customer Support Executive

Kolkata

0-2 Yrs

Not Disclosed

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