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KocharTech Customer Care Executive Interview Questions and Answers

Updated 11 Jul 2024

KocharTech Customer Care Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself!
  • Q2. What do you know about Samsung?
  • Ans. 

    Samsung is a multinational conglomerate known for its electronics products such as smartphones, TVs, and home appliances.

    • Samsung was founded in 1938 in South Korea.

    • It is one of the largest technology companies in the world.

    • Samsung's popular products include the Galaxy smartphones, QLED TVs, and refrigerators.

    • The company also manufactures semiconductors, memory chips, and display panels.

    • Samsung has a strong presence in ...

  • Answered by AI
Round 2 - Aptitude Test 

It's a type of versant test where Typing skills, And hearing ability is tested.

Round 3 - Case Study 

Manager ask me how you will convince customer to buy Samsung product over other

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Versent 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Interview normal question

Interview Preparation Tips

Interview preparation tips for other job seekers - Company good with their salary and all but there management is worse than ever

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Walk-in and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Based on CV. So make your cv interesting

Interview Preparation Tips

Topics to prepare for KocharTech Customer Care Executive interview:
  • BPO
  • Kochartech
  • English communication skills
Interview preparation tips for other job seekers - There is lots of work pressure. No life is there timings are awful the software is worst. It runs on one server and when the traffic gets high like it is always it will start laging no matter how powerful machine do you have. If there is delay in replying the company starts blaming at the employee and won't be fixing there software. Shift timings are so bad that eventually after working here for few days your health starts getting worst. There is no off in Saturday - Sunday. You will get referral off from Mon - Fri and on your day off also they will ask you to join the meeting. TL over here are useless they say it's a friendly environment job but trust me it's not. Whenever you call them for some issues with work they are not available and they won't ring back you as well. I left Kochar for my further studies. I will suggest not to join as you won't be enjoying working here.

What people are saying about KocharTech

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I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About your self
  • Q2. And fresher or experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidently and your hobby

KocharTech interview questions for designations

 Customer Executive

 (1)

 Customer Support Executive

 (7)

 Customer Service Executive

 (1)

 Senior Customer Service Executive

 (1)

 Senior Customer Support Executive

 (1)

 Customer Service Associate

 (1)

 Customer Service Engineer

 (1)

 Customer Service Associate (Csa)

 (1)

Customer Care Executive Jobs at KocharTech

View all

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Feb 2017. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Directly they ask what should be your ctc per annum but the fixed ctc was satisfactory i used to pay rs 6900 per month during 2006 - 2007
  • Q2. 3 types of languages pronunciation one in english language , the same words and subject in hindi and the same statements / dialogue / description in local language that was the process of interview and als...
  • Ans. 

    The question asked about pronunciations in English, Hindi, and the local language.

    • The question required knowledge of pronunciations in different languages.

    • Candidates were expected to provide examples of words or phrases in each language.

    • The question aimed to assess language proficiency and adaptability.

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: well verse of local language and no MTI in official language and my previous work exp was in river woods holiday resort thus was an added advantage to perform a strong approach towards customer service

Round: Test
Experience: typing test , mathematics and simple general knowledge of 2006 - 2007 current events

General Tips: nice process and should be well verse with the subject and we must be strongly oriented to win the interview and get a job
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

  • Answered by AI
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

  • Answered by AI
  • Q3. (3) what is the advantages and disadvantages of online shopping?
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

  • Answered by AI
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

  • Answered by AI
  • Q6. (6) Tell us about yourself?
  • Q7. (7) what is your strength and weekends?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Speak something about yourself
  • Q2. What are your hobbies
  • Q3. Speak few lines in terms of your personal life
  • Q4. What do you normally like doing in your spare time

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a simple process

I was interviewed before May 2020.

Interview Questionnaire 

1 Question

  • Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very very simple and easy. There's nothing more to think about the interview.

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle irated customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just share your experience and even if there is negligible grammatical mistake your answer should be correct.

I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. You will be able to do the work which I'll give you ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Think +ve and be confident you will creck the interview

KocharTech Interview FAQs

How many rounds are there in KocharTech Customer Care Executive interview?
KocharTech interview process usually has 2-3 rounds. The most common rounds in the KocharTech interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for KocharTech Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at KocharTech. The most common topics and skills that interviewers at KocharTech expect are Customer Service, customer care, bpo, customer support and voice process.
What are the top questions asked in KocharTech Customer Care Executive interview?

Some of the top questions asked at the KocharTech Customer Care Executive interview -

  1. What do you know about Samsu...read more
  2. Based on CV. So make your cv interest...read more
  3. Interview normal quest...read more

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KocharTech Customer Care Executive Interview Process

based on 3 interviews

Interview experience

2.7
  
Poor
View more
KocharTech Customer Care Executive Salary
based on 179 salaries
₹0.7 L/yr - ₹3.6 L/yr
22% less than the average Customer Care Executive Salary in India
View more details

KocharTech Customer Care Executive Reviews and Ratings

based on 81 reviews

3.6/5

Rating in categories

3.7

Skill development

3.5

Work-life balance

3.2

Salary

3.3

Job security

3.6

Company culture

3.3

Promotions

3.4

Work satisfaction

Explore 81 Reviews and Ratings
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