Capita Customer Care Executive Interview Questions and Answers

Q1. About what's there in resume
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Q1. Family background and studies and previous work
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Q1. The interview held like upto 15 to 20 minutes and they asked many questions like what they need
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Q2. It was good and nice
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We have given test in system they said it's a cat test

Q1. They mentioned 30wph
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Q1. Digference between data science and data analytics
Ans. 
Data science focuses on extracting insights and building models from data, while data analytics focuses on analyzing and interpreting data to make informed decisions.
• Data science involves using statistical techniques and machine learning algorithms to extract insights and patterns from large datasets.

• Data analytics involves analyzing data to understand trends, patterns, and correlations to support decision-making.

• Data ...read more
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Q2. What are your strengths
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Q3. What are your weakness
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Introduction, Related field Knowledge
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Easy. Attention to detail required

Q1. Basic communication skills required
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Q1. Why do you want to join in this company
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Q1. Introduce my self my higher education
Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
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Q2. How will you solve the customer's problem ,
Ans. 
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
• Listen actively to the customer's problem and ask clarifying questions

• Empathize with the customer and acknowledge their frustration

• Provide a solution that meets the customer's needs and preferences

• Follow up with the customer to ensure their problem has been resolved
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Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
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He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.