Mas Callnet Chat Support Executive Interview Questions and Answers

Q1. About support, how to resolve customer query ?
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Q2. How to manage work.
Ans. 
Managing work involves setting priorities, creating a schedule, delegating tasks, and staying organized.
• Set priorities based on deadlines and importance of tasks

• Create a schedule or to-do list to stay on track

• Delegate tasks to team members if possible

• Stay organized by keeping track of progress and deadlines

• Take breaks and practice self-care to avoid burnout
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Q1. Regarding customer queries.
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Q2. How to handle work load.
Ans. 
To handle work load, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
• Prioritize tasks based on urgency and importance

• Delegate tasks to team members if possible

• Take short breaks to avoid burnout

• Communicate with team members to ensure everyone is on the same page
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Customer communication

Q1. Tell me about yourself?
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Q2. Why did you leave your last company?
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Q3. What is your salary expectations?
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Q4. What was the quality parameters in previous company.
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Q5. What is customer Service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Good cu...read more
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Q1. Tell me about yourself.
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Q1. Share details of your previous job.
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Q1. Where do you see yourself in 5 years?
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Q2. What are your salary expectations?
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There are 3 stoops in this test

Q1. First off all about your self
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Q2. And second Question want you want join this company
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Q3. And third question is A task the task is anything else So solve this task
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Q4. And final a group discussion how many days may you join
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Q5. And finally you are selected in this job
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Q6. & first week your joining letter to mail
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Chat Support Executive with excellent communication skills.
• I have worked as a Chat Support Executive for 3 years, assisting customers with their queries and concerns.

• I am proficient in using chat support software and have a strong understanding of customer service principles.

• I have a proven track record of resolving customer issues efficiently and effectively.

• I am skilled in multitaskin...read more
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Q2. What do you mean by women empowerment
Ans. 
Women empowerment refers to the process of granting women equal rights, opportunities, and access to resources and decision-making power.
• Women empowerment involves promoting gender equality and challenging gender stereotypes.

• It includes providing education and skill development opportunities to women.

• Empowering women economically by promoting entrepreneurship and employment.

• Ensuring women's participation in political a...read more
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Q3. Tell me something about CHILD LABOUR
Ans. 
Child labour refers to the employment of children in any work that deprives them of their childhood, education, and potential.
• Child labour is a violation of children's rights and a form of exploitation.

• It is prevalent in many developing countries, where poverty and lack of education are major factors.

• Children are often forced to work in hazardous conditions, such as in mines, factories, and agriculture.

• Child labour als...read more
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Q4. Why do you want to join BPO sector
Ans. 
I want to join the BPO sector because it offers a dynamic work environment and opportunities for personal and professional growth.
• Opportunity to work with diverse clients and industries

• Chance to develop strong communication and problem-solving skills

• Exposure to new technologies and software

• Opportunity to work in a fast-paced and challenging environment

• Potential for career advancement and growth

• Ability to contribute to ...read more
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Q1. They will conduct grammar test
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Q1. They will see your typing speed
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Q1. They will conduct a chat round
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Typing test, one minute typing test

Essay of 150 words on a topic of their choice within 15 minutes.

Q1. Hr round- tell me about yourself
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Q2. Why career gap? Why leaving current organisation?
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Q1. Ops round- what is kyc process, what is spi and pii, etc
Ans. 
KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.
• KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

• SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

• ...read more
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Q2. What is aml, bfsi, ach and via transfer
Ans. 
AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.
• AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

• BFSI refers to the industry encompassing banking institutions, financial services compani...read more
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Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
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Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..
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