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Mas Callnet Chat Support Executive Interview Questions and Answers

Updated 1 Nov 2023

Mas Callnet Chat Support Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Introduction and English knowledge
  • Q2. Paragraph writing on random topics
  • Q3. Salary and weakly off discussion
  • Q4. English random topics about you

Interview Preparation Tips

Interview preparation tips for other job seekers - Chat process, good opportunity
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basic questions regarding profile and duties
  • Q2. Communication skills and basic work skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place to work in healthy and inspiring moment.

Chat Support Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
asked in BigBasket
Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Technical skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(2 Questions)

  • Q1. About support, how to resolve customer query ?
  • Q2. How to manage work.
  • Ans. 

    Managing work involves setting priorities, creating a schedule, delegating tasks, and staying organized.

    • Set priorities based on deadlines and importance of tasks

    • Create a schedule or to-do list to stay on track

    • Delegate tasks to team members if possible

    • Stay organized by keeping track of progress and deadlines

    • Take breaks and practice self-care to avoid burnout

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Regarding customer queries.
  • Q2. How to handle work load.
  • Ans. 

    To handle work load, prioritize tasks, delegate when possible, take breaks, and communicate with team members.

    • Prioritize tasks based on urgency and importance

    • Delegate tasks to team members if possible

    • Take short breaks to avoid burnout

    • Communicate with team members to ensure everyone is on the same page

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence in whatever you have learn from your life.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - Case Study 

Customer communication

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why did you leave your last company?
  • Q3. What is your salary expectations?
  • Q4. What was the quality parameters in previous company.
  • Q5. What is customer Service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

    • Good cu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Average english speakers can easily crack the interview.

I applied via Campus Placement and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 3 - HR 

(1 Question)

  • Q1. Share details of your previous job.
Round 4 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Motivation &struggle&amazing etc

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There are 3 stoops in this test

Round 3 - One-on-one 

(6 Questions)

  • Q1. First off all about your self
  • Q2. And second Question want you want join this company
  • Q3. And third question is A task the task is anything else So solve this task
  • Q4. And final a group discussion how many days may you join
  • Q5. And finally you are selected in this job
  • Q6. & first week your joining letter to mail

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi guys please suggest me what happened in it how did it happen

I applied via Naukri.com and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Chat Support Executive with excellent communication skills.

    • I have worked as a Chat Support Executive for 3 years, assisting customers with their queries and concerns.

    • I am proficient in using chat support software and have a strong understanding of customer service principles.

    • I have a proven track record of resolving customer issues efficiently and effectively.

    • I am skilled in multitaskin...

  • Answered by AI
  • Q2. What do you mean by women empowerment
  • Ans. 

    Women empowerment refers to the process of granting women equal rights, opportunities, and access to resources and decision-making power.

    • Women empowerment involves promoting gender equality and challenging gender stereotypes.

    • It includes providing education and skill development opportunities to women.

    • Empowering women economically by promoting entrepreneurship and employment.

    • Ensuring women's participation in political a...

  • Answered by AI
  • Q3. Tell me something about CHILD LABOUR
  • Ans. 

    Child labour refers to the employment of children in any work that deprives them of their childhood, education, and potential.

    • Child labour is a violation of children's rights and a form of exploitation.

    • It is prevalent in many developing countries, where poverty and lack of education are major factors.

    • Children are often forced to work in hazardous conditions, such as in mines, factories, and agriculture.

    • Child labour als...

  • Answered by AI
  • Q4. Why do you want to join BPO sector
  • Ans. 

    I want to join the BPO sector because it offers a dynamic work environment and opportunities for personal and professional growth.

    • Opportunity to work with diverse clients and industries

    • Chance to develop strong communication and problem-solving skills

    • Exposure to new technologies and software

    • Opportunity to work in a fast-paced and challenging environment

    • Potential for career advancement and growth

    • Ability to contribute to ...

  • Answered by AI
Round 2 - grammar test 

(1 Question)

  • Q1. They will conduct grammar test
Round 3 - Typing Test 

(1 Question)

  • Q1. They will see your typing speed
Round 4 - chat process round 

(1 Question)

  • Q1. They will conduct a chat round

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident while speaking and don't be nervous and speak at least two minute for any topic that they give.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 5 interview rounds.

Round 1 - Aptitude Test 

Typing test, one minute typing test

Round 2 - Assignment 

Essay of 150 words on a topic of their choice within 15 minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Hr round- tell me about yourself
  • Q2. Why career gap? Why leaving current organisation?
Round 4 - One-on-one 

(2 Questions)

  • Q1. Ops round- what is kyc process, what is spi and pii, etc
  • Ans. 

    KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.

    • KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

    • SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

    • ...

  • Answered by AI
  • Q2. What is aml, bfsi, ach and via transfer
  • Ans. 

    AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.

    • AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

    • BFSI refers to the industry encompassing banking institutions, financial services compani...

  • Answered by AI
Round 5 - Versant 

(2 Questions)

  • Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
  • Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr was dishonest. Told me a different in-hand figure during interview rounds. After I cleared all interviews and submitted documents, then she told me that in-hand salary wil ll be different and the amount told earlier was variable, and it was my fault that I didn't know this and not her that she didn't tell me upfront. And also additional 500-1000 rs fee for taking company transport which was not told earlier . So experience with HR was pretty bad. They are dishonest and bunch of liars. The consultant also took her side.
The shift is also longer than most companies . 9.5 hours shift.

Skills evaluated in this interview

Mas Callnet Interview FAQs

How many rounds are there in Mas Callnet Chat Support Executive interview?
Mas Callnet interview process usually has 2 rounds. The most common rounds in the Mas Callnet interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Mas Callnet Chat Support Executive interview?

Some of the top questions asked at the Mas Callnet Chat Support Executive interview -

  1. Communication skills and basic work skil...read more
  2. Introduction and English knowle...read more
  3. Paragraph writing on random top...read more

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Mas Callnet Chat Support Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
Mas Callnet Chat Support Executive Salary
based on 4 salaries
₹1.9 L/yr - ₹2.3 L/yr
28% less than the average Chat Support Executive Salary in India
View more details

Mas Callnet Chat Support Executive Reviews and Ratings

based on 4 reviews

4.4/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

4.5

Salary

4.1

Job security

4.2

Company culture

3.9

Promotions

4.0

Work satisfaction

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