SGK India Customer Service Representative Interview Questions and Answers

Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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Q1. Do you have high speed internet connection?
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Q2. When are you able to start?
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Q3. Will the training timeframe work for you?
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Q4. Do you have a quiet environment to work in?
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Q5. Do you have customer service experience?
Ans. 
Yes, I have over 2 years of customer service experience in a retail setting.
• Worked as a customer service representative at a retail store for 2 years

• Assisted customers with product inquiries, returns, and exchanges

• Resolved customer complaints and issues in a timely and professional manner

• Received positive feedback from customers for excellent service
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Q1. Tell me about yourself? Expienece? Education? How did you spend your yesterday
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Q1. They will ask you about yours past
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Q1. Tell me about you Hobbys
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Q2. Strength and weakness
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Q1. Tell us something about yourself
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Q2. Previous job description
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Q3. Tell me about ienergizer
Ans. 
ienergizer is a global provider of business process outsourcing solutions.
• ienergizer offers customer service, technical support, sales, and back-office services.

• The company has operations in multiple countries including India, the Philippines, and the United States.

• ienergizer serves clients in various industries such as telecommunications, healthcare, and retail.
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Q1. Introduce yourself first
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Q2. What have you done yesterday
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You'll have tk learn about versant from YouTube

Q1. Basic questions regarding yourself. They just want to check your English fluency.
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Q2. Why you want to join BPO sector?
Ans. 
I am interested in joining the BPO sector because of the opportunities it provides for personal and professional growth.
• BPO sector offers a dynamic work environment that allows me to learn and develop new skills.

• It provides exposure to a diverse range of clients and industries, which can broaden my knowledge and experience.

• The sector also offers competitive salaries and benefits, which is important for my financial sta...read more
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Q1. Face to face interview
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Q2. Tell me about you self
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Q3. Why you left you previous company
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Q4. What was you CTC in your previous company
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Q5. What is your expected CTC
Ans. 
My expected CTC is negotiable based on the job responsibilities and market standards.
• My expected CTC is based on my experience, skills, and the job requirements.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary package that aligns with my qualifications.
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Q6. Do you need leaves in next 6 months
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