SGK India Customer Service Representative Interview Questions and Answers

Q1. Speak about the given topic for 1 minute
Ans. 
The importance of active listening in customer service
• Active listening involves paying full attention to the customer and understanding their needs

• It helps build rapport and trust with the customer

• Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

• Active listening can lead to better problem-solving and conflict resolution

• It is important to avoid interrupting the custom
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Q1. You must give the answer within 5 seconds on the phone
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Devlope the good tinks

Some of the people talking about one topic

To assignment for the one topic and to get a

Q1. Self introduction
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Q2. Previous experience
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Q1. Tell me about yourself
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Q2. Why do you want to work with Intouch CX
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Q3. What do you know about Intouch Cx
Ans. 
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more
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Q4. Do you have accessible wifi?
Ans. 
Yes, we have accessible wifi for all customers.
• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.
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Q5. Are you able to setup a desk?
Ans. 
Yes, I am able to setup a desk efficiently and effectively.
• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Own aptitude thoughts

Descrution so many maind set people

Q1. Just type speed thry look into
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Q1. Tell about your self
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Q2. Open book exam he asked
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