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Okay Call Centre Customer Service Executive Interview Questions and Answers
Okay Call Centre Customer Service Executive Interview Experiences
1 interview found
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 3 interview rounds.
Centralized department that handles inbound and outbound calls from current and potential customers
(4 Questions)
- Q1. What is call center in simple words?
- Ans.
A call center is a centralized office where customer service agents handle incoming and outgoing calls for a company.
Call centers are used by companies to provide customer support, sales, and other services over the phone.
Agents in a call center are trained to handle a high volume of calls efficiently and professionally.
Call centers may use technology such as IVR systems and CRM software to manage calls and customer in...
- Q2. Why I should hire you?
- Q3. Why do you want to join us?
- Q4. Can you work under pressure?
Interview Preparation Tips
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Interview questions from similar companies
(3 Questions)
- Q1. Describe yourself introduction
- Ans.
I am a dedicated and empathetic customer service executive with excellent communication skills.
Strong problem-solving skills
Ability to handle difficult customers
Experience in resolving customer complaints
Proficient in using customer service software
Good knowledge of product/service offerings
Effective listening and communication skills
- Q2. Discribe your last vacation
- Ans.
I spent my last vacation exploring the beautiful beaches of Bali.
Visited popular tourist spots like Kuta Beach and Tanah Lot Temple
Enjoyed water activities like snorkeling and surfing
Indulged in delicious local cuisine like Nasi Goreng and Babi Guling
Relaxed and rejuvenated with traditional Balinese spa treatments
Witnessed stunning sunsets and breathtaking landscapes
- Q3. Discribe your hobby and why u you like your hobby
- Ans.
My hobby is photography. I enjoy capturing moments and expressing my creativity through visuals.
I love photography because it allows me to freeze moments in time and create lasting memories.
I enjoy exploring different perspectives and angles to capture unique and visually appealing shots.
Photography helps me express my creativity and emotions through visuals.
I find joy in the process of composing a shot, adjusting sett...
(2 Questions)
- Q1. Discribe your last visit
- Ans.
My last visit was to a local amusement park.
Visited a local amusement park
Enjoyed various rides and attractions
Had a delicious meal at one of the park's restaurants
Spent quality time with friends and family
Overall, had a fun and memorable experience
- Q2. Again took introduction
(1 Question)
- Q1. Introduction on was there wants to know speaking lebel
(1 Question)
- Q1. Introduction was there
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Customer Service Executive Interview Questions & Answers
Elcamino Software
Anonymous
posted on 23 Aug 2021
I applied via Apna Jobs and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. I was interviewed in month of August the question goes like this 1. Were did the Olympians held in the year 2020
- Q2. 2.how many medals have won by our country
- Q3. 3.rest all about the family background
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Why should i choose you
I appeared for an interview in Jun 2021.
Interview Questionnaire
5 Questions
- Q1. What's your daily routine?
- Q2. Tell me about your experience?
- Q3. Speak on any Historical Building.
- Ans.
Taj Mahal - A white marble mausoleum in Agra, India
Built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal
Considered as one of the Seven Wonders of the World
Construction took over 20 years to complete
Inscribed with Quranic verses and intricate floral designs
Attracts millions of tourists every year
- Q4. Why do you want to join BPO?
- Q5. Difference between Customer support and BPO?
- Ans.
Customer support is a part of BPO which deals with providing assistance to customers regarding products or services.
BPO includes a wide range of services like customer support, technical support, sales, etc.
Customer support is specifically focused on addressing customer queries and concerns.
BPO may involve outsourcing services to other countries for cost-effectiveness.
Customer support may be provided through various ch...
Interview Preparation Tips
I applied via Apna Jobs and was interviewed before Apr 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Why are you looking for a change?
- Q2. How long will you work in this company?
- Q3. Do your parents knows you are working for call center?
Interview Preparation Tips
I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.
(5 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Tell me about yourself.
Interview Preparation Tips
Selected
(3 Questions)
- Q1. Tell me about your self?
- Q2. Why we should hire your?
- Q3. Why you want to work in our company?
(2 Questions)
- Q1. How long you work in our company?
- Q2. Tell me about your self?
Selected
I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. 1. Tell me about yourself 2. What are your salary expectations 3. Why you want this role
(1 Question)
- Q1. Same questions asked by the manager
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
(2 Questions)
- Q1. About my self why did want to join
- Q2. Rates of speech and engliss speaking
- Ans.
Rates of speech and English speaking are important for effective communication in customer service.
Speaking clearly and at a moderate pace helps customers understand you better
Using simple language and avoiding jargon can make communication easier
Being aware of cultural differences in language and communication styles is important
Active listening and asking clarifying questions can help ensure effective communication
Ex...
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Okay Call Centre Customer Service Executive Interview Process
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