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BPO+ Customer Service Executive Interview Questions and Answers

Updated 22 Jul 2021

BPO+ Customer Service Executive Interview Experiences

2 interviews found

I was interviewed in Jun 2021.

Interview Questionnaire 

5 Questions

  • Q1. What's your daily routine?
  • Q2. Tell me about your experience?
  • Q3. Speak on any Historical Building.
  • Ans. 

    Taj Mahal - A white marble mausoleum in Agra, India

    • Built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal

    • Considered as one of the Seven Wonders of the World

    • Construction took over 20 years to complete

    • Inscribed with Quranic verses and intricate floral designs

    • Attracts millions of tourists every year

  • Answered by AI
  • Q4. Why do you want to join BPO?
  • Q5. Difference between Customer support and BPO?
  • Ans. 

    Customer support is a part of BPO which deals with providing assistance to customers regarding products or services.

    • BPO includes a wide range of services like customer support, technical support, sales, etc.

    • Customer support is specifically focused on addressing customer queries and concerns.

    • BPO may involve outsourcing services to other countries for cost-effectiveness.

    • Customer support may be provided through various ch...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are going for BPO interview then you should check MTI Issue and Grammar and be confident during the interview don't be nervous and do communicate properly to HR

Interview Questionnaire 

1 Question

  • Q1. Why should i choose you

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. PI and Work Experience.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

I applied via Referral and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self and challenges that i did

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Versant 

(4 Questions)

  • Q1. Can you rearrange the sentences on basic given parts of sentences?
  • Ans. 

    Yes, I can rearrange the sentences on basic given parts of sentences.

    • I have experience in rearranging sentences to improve clarity and coherence.

    • I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

    • For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.

  • Answered by AI
  • Q2. Can you repeat sentences you hear?
  • Ans. 

    Yes, I can repeat sentences I hear.

    • As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

    • Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

    • For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'

  • Answered by AI
  • Q3. Can you repeat paragraph you hear in brief?
  • Ans. 

    Yes, I can repeat a paragraph I hear in brief.

    • I have good listening skills and can summarize information accurately.

    • I can ask clarifying questions to ensure I understand the main points.

    • For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.

  • Answered by AI
  • Q4. Can you answer common sense questions?
  • Ans. 

    Yes, I can answer common sense questions.

    • Yes, I have the ability to answer common sense questions.

    • I can use my knowledge and logical thinking to provide accurate answers.

    • I have experience in handling customer queries and providing solutions.

    • I can provide examples to support my answers if needed.

  • Answered by AI
Round 3 - Client Interview 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven ability to handle difficult customers and resolve issues

    • Proficient in using customer service software and tools

    • Received multiple positive customer feedback and recognition

    • Implemented new customer service str...

  • Answered by AI
  • Q2. Are you comfortable to work in BPO? Why you want to join this company?
  • Ans. 

    Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.

    • I have prior experience working in a BPO and I am familiar with the work environment and processes.

    • I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

    • I have researched about this company and I am impressed...

  • Answered by AI
  • Q3. Tell me some basics about process you are about to hire.
  • Ans. 

    The process we are hiring for is a customer service executive role.

    • The role involves providing assistance and support to customers.

    • Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

    • Excellent communication and problem-solving skills are required.

    • Experience in handling customer interactions and using customer service software is preferred.

    • The candidate should be able to wo...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Favorite festival
  • Your Hobbies
  • Your country
  • Mumbai
  • Yourself
Interview preparation tips for other job seekers - Never speak wrong confidently in front of client, especially about process basics. You can tell that you are not aware about it, given training you will manage it.

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Q2. Why you want to join tech Mahindra
  • Q3. What's your memorable day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Just be confidence n give your best.. Decent english mandatory

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with confidence. Decent english mandatory. Be patient, interview might take a whole day.

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I'm unable to connect my laptop with my smart tv HDMI cable attached.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on smart product connectivity issue HDMI optic cable different firmware update & why do we need update in smart product connected via wifi.
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BPO+ Interview FAQs

How to prepare for BPO+ Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BPO+. The most common topics and skills that interviewers at BPO+ expect are Customer Service and customer support.
What are the top questions asked in BPO+ Customer Service Executive interview?

Some of the top questions asked at the BPO+ Customer Service Executive interview -

  1. Difference between Customer support and B...read more
  2. Speak on any Historical Buildi...read more

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BPO+ Customer Service Executive Salary
based on 62 salaries
₹1.1 L/yr - ₹4.2 L/yr
8% less than the average Customer Service Executive Salary in India
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