BPO+ Back Office Executive Interview Questions and Answers

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

• Conducted a thorough analysis of existing processes and identified areas for improvement

• Developed and implemented a new system for tracking and resolving customer issues

• Trained customer service team on new process and provided ongoing support

• Monitored and evaluated the effectiveness of the new process through regular feedback and data a...read more

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer queries and concerns

• It includes providing product information and resolving complaints

• Good customer service can lead to customer loyalty and positive word-of-mouth

• Examples include answering phone calls, responding to emails, and providing live chat support

Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

• I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.

• I am willing to adapt my schedule to meet the needs of the company and customers.

• I have previous experience working in rotational shifts and have successfully managed my time and workload in

Yes, I am fine with split offs.

• I am comfortable with handling multiple tasks at once.

• I can prioritize and manage my time effectively.

• I am adaptable and can quickly switch between tasks.

• I have experience working in a fast-paced environment with split offs.

• I am willing to learn and improve my skills to handle split offs better.