BPO+ Team Manager Interview Questions and Answers

Excel Income sheet and analysis test

Q1. Explain OTC cycle
Ans. 
OTC cycle refers to the process of over-the-counter trading, where securities are traded directly between two parties without the involvement of an exchange.
• OTC trading involves direct transactions between buyers and sellers, without the need for a centralized exchange.

• OTC securities are not listed on formal exchanges and are typically less regulated.

• OTC trading can involve stocks, bonds, derivatives, and other financi...read more
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Q1. What is O2C cycle
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O2C cycle stands for Order to Cash cycle, which is the process of receiving and fulfilling customer orders.
• Includes order processing, inventory management, invoicing, and receiving payment

• Ensures timely delivery of products/services to customers

• Key steps: order entry, order fulfillment, billing, and payment collection

• Example: Customer places an order, order is processed, product is shipped, invoice is generated, and pa
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Q1. What is the salary you expect
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Questions on Accountancy

Q1. How you handle conflicts within team
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Q2. How many members in your team you are managing
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Q1. Technical about job description and profile
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Q1. HR questions about shift and salary
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Q1. What is the team size you have handled ?
Ans. 
I have managed teams ranging from 5 to 20 members in various projects.
• Managed a team of 5 members in a software development project

• Led a team of 10 members in a marketing campaign

• Supervised a team of 20 members in a customer service department
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Q2. How do you manage attrition ?
Ans. 
Attrition can be managed by focusing on employee engagement, career development, work-life balance, and open communication.
• Focus on employee engagement to ensure employees feel valued and motivated.

• Provide opportunities for career development and growth within the organization.

• Promote work-life balance to prevent burnout and improve job satisfaction.

• Maintain open communication channels to address any issues or concerns
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Q1. Explained about the experience
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Q2. Skills checking
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Q1. Regardingnproject management
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Q1. Managerial skills questiin wer asked.
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