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BPO+ Team Manager Interview Questions and Answers

Updated 24 May 2022

BPO+ Team Manager Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

REASONING AND LOGICAL THINKING

Round 3 - One-on-one 

(1 Question)

  • Q1. Questions based on your experience

Interview Preparation Tips

Interview preparation tips for other job seekers - After basics with HR, apptittude test and the final round is one on one

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your profile summary in 5 minutes
  • Ans. 

    Experienced team manager with a proven track record of leading successful teams to achieve goals and exceed expectations.

    • Led a team of 15 sales representatives to exceed quarterly targets by 20%

    • Implemented new training program resulting in 30% increase in employee productivity

    • Strong communication and problem-solving skills

    • Ability to motivate and inspire team members to reach their full potential

  • Answered by AI
  • Q2. How to handle conflict management between employee's
  • Ans. 

    Conflict management between employees requires active listening, empathy, and effective communication.

    • Encourage open communication to address issues early on

    • Listen to both sides of the conflict without taking sides

    • Find common ground and work towards a mutually beneficial solution

    • Provide training on conflict resolution techniques

    • Follow up to ensure the resolution is effective

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Previous team management experience?
  • Q2. How to handle a low performing team member?
  • Ans. Perform periodic review. Increase review of work to 100%. Share continue feedback.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for managerial skills

I applied via Approached by Company and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Basic technical question about the role appied
Round 3 - Technical 

(1 Question)

  • Q1. Advance indept question about profile

Interview Preparation Tips

Interview preparation tips for other job seekers - learn basics first, do not fake your resume else it will have consequences.

I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Operation Round by Assistant Manager
  • Q2. Attrition and SLA
  • Q3. Realtime and Situation basis questions
  • Q4. Maneging Team related work and questions
Round 3 - One-on-one 

(4 Questions)

  • Q1. Senior Operation Manager
  • Q2. Realtime basic questions
  • Q3. Situation basis questions
  • Q4. Formula of Shrinkage and how to manage
  • Ans. 

    Shrinkage formula is (Planned Hours - Actual Hours) / Planned Hours. Manage by analyzing root causes, implementing process improvements, training staff, and monitoring performance.

    • Shrinkage formula: (Planned Hours - Actual Hours) / Planned Hours

    • Analyze root causes of shrinkage

    • Implement process improvements to reduce shrinkage

    • Provide training to staff on best practices to minimize shrinkage

    • Monitor performance regularly ...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Assignment 

Writing and communication skill

Round 3 - One-on-one 

(3 Questions)

  • Q1. Ops round is imp
  • Q2. Knowledge in BPO
  • Q3. Knowledge on Gaming

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Whats your passion
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Job profile was explained partly.
  • Q2. Expected ctc was discussed, virtual round.
Round 3 - Group Discussion 

My previous job profiles and experiences were discussed.

Interview Preparation Tips

Interview preparation tips for other job seekers - The company has good professional and team members. However the recruiter was not completely transparent with the profile.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About my education
Round 3 - One-on-one 

(1 Question)

  • Q1. About my self and why selected bpo
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Recruitment Consulltant

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Waste company pls don't go
  • Q2. What is your name
Round 3 - HR 

(1 Question)

  • Q1. What is your previous job

Interview Preparation Tips

Interview preparation tips for other job seekers - My humble request pls don't choose this company.

BPO+ Interview FAQs

How many rounds are there in BPO+ Team Manager interview?
BPO+ interview process usually has 3 rounds. The most common rounds in the BPO+ interview process are Resume Shortlist, Aptitude Test and One-on-one Round.

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