BPO+ Advisor Interview Questions and Answers

If a manager refuses to leave after being asked, what should be done?

• Check the employment contract and company policies for termination procedures

• Consult with HR and legal department for guidance

• Document the situation and any attempts to resolve it

• Consider offering a severance package to avoid potential legal issues

• If necessary, involve law enforcement or security personnel

• Communicate clearly and professionally with th

I successfully managed operations at my previous company, ensuring smooth workflow and efficient processes.

• Implemented a new inventory management system, reducing stockouts by 30%

• Streamlined the order fulfillment process, resulting in a 20% decrease in delivery time

• Led a team of 10 employees, providing guidance and support to achieve department goals

Yes

• I am comfortable working in night shifts or rotational shifts.

• I understand the importance of providing support and assistance to clients at any time of the day.

• I have previous experience working in night shifts and have adapted well to the schedule.

• I am flexible and can easily adjust my sleep patterns to accommodate different shifts.

• I am aware that working in night shifts may require extra vigilance and attention to...read more

I can join within 2 weeks.

• I have a notice period of 2 weeks at my current job.

• I am available to start immediately after that.

• I can complete any necessary paperwork or onboarding processes quickly.

• I am flexible and can adjust my start date if needed.

I listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for the inconvenience

• Offer a solution to resolve the issue

• Follow up with the customer to ensure their satisfaction