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I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to de-escalate the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the customer's issue
Follow up with the custo
I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.
Most probably they give you typing test if you clear then may be versant .
I applied via Internshala and was interviewed in Nov 2022. There were 3 interview rounds.
I had to do a assignment in which i had to make a video towards the explaining the company product
I applied via Walk-in and was interviewed in Mar 2022. There were 3 interview rounds.
See basically they want to assess you
So they will be asking you tell something about any social media platform or any destination which you have went recently. Note : they asked me this so i don't know how other company takes the interview.
Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.
BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.
BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.
BPO can be done onshore, nearshore, or offshore dependin...
BPO+ interview questions for designations
I applied via Naukri.com and was interviewed in Nov 2021. There were 2 interview rounds.
Customer satisfaction is most important
BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.
BPO is a cost-effective way for companies to outsource non-core business activities such as customer service, data entry, and accounting.
BPO services are typically provided by companies in countries with lower labor costs, such as India and the Philippines.
BPO can help companies focus on t...
I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.
Top trending discussions
posted on 23 Aug 2017
I was interviewed in Jul 2017.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
I have 5 years of experience in customer care roles
I am skilled in resolving customer issues and providing exceptional service
I am empathetic and dedicated to helping customers with their needs
posted on 24 Sep 2017
I was interviewed before Sep 2016.
Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.
I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.
I am willing to adapt my schedule to meet the needs of the company and customers.
I have previous experience working in rotational shifts and have successfully managed my time and workload in
Yes, I am fine with split offs.
I am comfortable with handling multiple tasks at once.
I can prioritize and manage my time effectively.
I am adaptable and can quickly switch between tasks.
I have experience working in a fast-paced environment with split offs.
I am willing to learn and improve my skills to handle split offs better.
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
based on 3 interviews
1 Interview rounds
based on 8 reviews
Rating in categories
Customer Care Executive
107
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Customer Service Executive
62
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Telecaller
50
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Team Lead
46
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BPO Executive
43
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