BPO+ Customer Care Executive Interview Questions and Answers

Q1. How to handle the customer anger
Ans. 
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the custo
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Q1. The very first question is same for all about yourself Second one they want to check communication so they asked questions like how you spend ur last day abhiut experience.thats it
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Most probably they give you typing test if you clear then may be versant .

Q1. This is main round or we can say it is a client or technical round . In this they firstly start with intro then ask about job role , ask about your experience and give a topic to speak for 2 min.
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I had to do a assignment in which i had to make a video towards the explaining the company product

Q1. I had to talk to hr and they asked me about myself why I like to work in bpo and why did I choose these profession. And how to talk to irritate customer
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Q2. Why did i choose this profession
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Q3. Because bpo makes my communication skills better
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Q4. Why do you choose bpo
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See basically they want to assess you
So they will be asking you tell something about any social media platform or any destination which you have went recently. Note : they asked me this so i don't know how other company takes the interview.

Q1. Tell me about yourself?
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Q2. Tell me about business process outsourcing?
Ans. 
Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.
• BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.

• BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.

• BPO can be done onshore, nearshore, or offshore dependin...read more
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Q1. What are your strengths and weaknesses?
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Q2. Where do you see yourself in 5 years?
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Q3. Why should we hire you?
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Q4. What are your qualities?
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Q5. How many years you will commit for this company?
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