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Tele Access E-services Interview Questions and Answers

Updated 25 Jul 2023

Tele Access E-services Interview Experiences

Popular Designations

3 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Security management and how to handling crowed

Round 3 - HR 

(5 Questions)

  • Q1. About my abilities and my strength
  • Q2. My education and about my skills self improvement
  • Q3. How i am build my carrer
  • Q4. Why i am want this job
  • Q5. Why they give me this job

Interview Preparation Tips

Interview preparation tips for other job seekers - I am interested in ground staff and I love to work in airport

Airport Ground Staff Interview Questions asked at other Companies

Q1. What are the basic skills customer service (Aviation Field)?/
View answer (6)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Asked about previous experience
  • Q2. In which branch would you like to work ?
  • Q3. In which job profile and salary would u like to work

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (34)

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - interview was in the malad office in sej plaza.
There was only one round which was the Hr round ... I was told the process will start in 2-3 days and I will get a call and I got the call next day..

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
  • Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
  • Ans. 

    I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.

    • I have strong communication skills and enjoy interacting with people.

    • I thrive in a dynamic and challenging work environment.

    • I am motivated by the opportunity to help customers and resolve their issues efficiently.

    • I am interested in the diverse range of industries and clients that BPO roles offer.

    • I am excited ab...

  • Answered by AI
  • Q3. What was your understanding of the assessment?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge related to customer care.

    • I understood that the assessment would involve questions or scenarios related to customer service.

    • I prepared by reviewing common customer care scenarios and practicing my communication skills.

    • I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

    • I also anticipated being evaluated ...

  • Answered by AI
Round 3 - Technical 

(4 Questions)

  • Q1. What motivates you to pursue a career in the BPO sector?
  • Ans. 

    I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.

    • Opportunity to interact with diverse customers

    • Ability to provide excellent service

    • Challenging and dynamic work environment

    • Opportunity for career growth and development

  • Answered by AI
  • Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
  • Ans. 

    I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.

    • Continuum Global Solutions has a strong reputation for providing excellent customer care services.

    • I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

    • I value the company culture and values of Contin...

  • Answered by AI
  • Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
  • Ans. 

    I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.

    • I wanted to explore different industries and gain a broader skill set.

    • I was attracted to the fast-paced and dynamic environment of the BPO industry.

    • I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

    • I believe working...

  • Answered by AI
  • Q4. What did you understand from the assessment that you completed?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.

    • The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

    • I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

    • The assessment also allowed me to highlight my multitasking skills and ability to wo...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

An aptitude test is a type of psychometric test used to assess cognitive skills and other specific abilities and behavioural traits. Job aptitude tests are very common; almost any employer uses them to screen candidates; among them are the Royal Air Force, EY, Goldman Sachs, and Nursing & midwifery administrators. The most popular ones

Round 2 - Coding Test 

Questions on software and system designs. For this, candidates require analytical and logical thinking to solve problems and scenarios for the onsite or virtual interview.

Round 3 - Case Study 

Similar to new markets, companies need to develop new products in order to grow. This problem is intimidating for most clients due to potential high costs and a fear of the unknown. Your case study interview framework should dive deep into the new product before anything else.

Round 4 - Group Discussion 

What is a group interview?

A group interview is when an employee or team of employees interviews multiple candidates simultaneously, or when a team of employees forms a panel to interview one candidate. Employers typically perform both types of group interviews in conference rooms to simulate a meeting or team project.

Round 5 - One-on-one 

(2 Questions)

  • Q1. Structured Interview:
  • Q2. Semi-Structured Interview
Round 6 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your understanding of the role of an HR department?
Round 7 - Assignment 

What are Interview Assignments? A task or project that a recruiter asks candidates to do as part of an interview. It tests candidates' skills and ensures they can do the job. It's a great way to understand a candidate's abilities and potential better.

Round 8 - Technical 

(2 Questions)

  • Q1. What programming languages are you most familiar with?
  • Ans. 

    I am most familiar with Python, Java, and JavaScript.

    • Python

    • Java

    • JavaScript

  • Answered by AI
  • Q2. Describe the troubleshooting process you’d follow for a crashing program.
  • Ans. 

    I would start by checking for any recent updates or changes, then look for error messages, try restarting the program, and if necessary, seek help from IT support.

    • Check for any recent updates or changes that may have caused the program to crash

    • Look for any error messages or pop-up notifications that could provide clues to the issue

    • Try restarting the program to see if that resolves the problem

    • If the program continues to...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Highlight your relevant experience and skills that match the job description. Also, research the company and the job role to show that you have a genuine interest in the organization. Finally, be sure to follow up after submitting your application to show your enthusiasm and dedication.

International Chat Support Interview Questions & Answers

VXI Global Solutions user image Anonymous

posted on 29 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Its a HR round.. self intro and any topic 1 min we should talk (Ex: Hobbies)
Round 2 - Assignment 

It is on English related grammar with Typing test (EX: 35-45 WPM)

Round 3 - Versant Test 

(1 Question)

  • Q1. It is versant test( Downld Versant app in play store and take sample tests it will be helpful in main test)
Round 4 - Behavioral 

(8 Questions)

  • Q1. Self intro with exp and skills you have all..
  • Q2. Previous company work details
  • Q3. Family background
  • Q4. KPIs related to customer success
  • Q5. Four qualities you can prove as good employees with work
  • Q6. Customer related questions
  • Q7. Troubleshooting
  • Q8. Be confident dont say about any IT related things

Interview Preparation Tips

Interview preparation tips for other job seekers - Managerial Round you need to survive. .other than everything is good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Built and maintained relationships with key clients such as ABC Company and XYZ Corporation

  • Answered by AI
  • Q2. Sell me this phone
  • Ans. 

    I would highlight the phone's sleek design, advanced features, and competitive pricing to appeal to the customer's needs and preferences.

    • Emphasize the phone's sleek and modern design to attract the customer visually.

    • Highlight the advanced features such as high-quality camera, long battery life, and fast processor to showcase its capabilities.

    • Mention the competitive pricing compared to other similar phones in the market...

  • Answered by AI
  • Q3. Tell me aboutDelhi
  • Ans. 

    Delhi is the capital city of India, known for its rich history, diverse culture, and bustling markets.

    • Delhi is divided into two parts - Old Delhi and New Delhi

    • It is home to several historical monuments like the Red Fort, Qutub Minar, and India Gate

    • Delhi is a major hub for shopping, with markets like Chandni Chowk and Connaught Place attracting tourists and locals alike

    • The city has a vibrant food scene, offering a varie...

  • Answered by AI
  • Q4. Are women safe in delhi
  • Ans. 

    Women's safety in Delhi is a complex issue with varying opinions and experiences.

    • Women in Delhi face safety concerns due to high rates of crimes like sexual harassment, assault, and rape.

    • There have been incidents of high-profile cases that have brought attention to the issue of women's safety in the city.

    • However, there are also initiatives and efforts being made to improve safety for women in Delhi, such as increased p...

  • Answered by AI
  • Q5. Salay expections

Interview Preparation Tips

Interview preparation tips for other job seekers - Best to be preparyfor everything
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(7 Questions)

  • Q1. Tell me about yourself
  • Q2. Do you know the job role?
  • Q3. What were the golden rules of accounting
  • Ans. 

    The golden rules of accounting are basic principles that guide the process of recording financial transactions.

    • The three golden rules of accounting are: Debit the receiver, Credit the giver; Debit what comes in, Credit what goes out; Debit all expenses and losses, Credit all incomes and gains.

    • These rules help ensure that financial transactions are accurately recorded and classified in the accounting system.

    • For example,...

  • Answered by AI
  • Q4. What is depreciation
  • Ans. 

    Depreciation is the allocation of the cost of a tangible asset over its useful life.

    • Depreciation is a non-cash expense that reduces the value of an asset over time.

    • It reflects the wear and tear, obsolescence, or decrease in value of the asset.

    • Common methods of calculating depreciation include straight-line, double declining balance, and units of production.

    • Example: A company buys a delivery truck for $50,000 with a use...

  • Answered by AI
  • Q5. What do you know about GST
  • Ans. 

    GST stands for Goods and Services Tax, a value-added tax levied on most goods and services sold for domestic consumption.

    • GST is a single tax on the supply of goods and services, right from the manufacturer to the consumer.

    • It has replaced multiple indirect taxes like VAT, service tax, etc.

    • GST has 4 tax slabs - 5%, 12%, 18%, and 28%.

    • Input tax credit can be claimed on taxes paid on input goods and services.

    • GST registratio...

  • Answered by AI
  • Q6. What are the types of GST
  • Ans. 

    Types of GST include CGST, SGST, IGST, and UTGST.

    • CGST - Central Goods and Services Tax

    • SGST - State Goods and Services Tax

    • IGST - Integrated Goods and Services Tax

    • UTGST - Union Territory Goods and Services Tax

  • Answered by AI
  • Q7. Tell me about any topic in hindi
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Where do you live in Bangalore
  • Q3. Do you know about Tally,GST and TDS
  • Ans. 

    Yes, I am familiar with Tally for accounting, GST for taxation, and TDS for tax deduction.

    • I have experience using Tally software for maintaining accounting records.

    • I understand the concepts of GST (Goods and Services Tax) and its implications on business transactions.

    • I am aware of TDS (Tax Deducted at Source) and its requirements for tax deduction.

    • I have practical knowledge of how to handle GST and TDS compliance in ac

  • Answered by AI
  • Q4. Do you know that the job role is a voice process one?
  • Q5. Do you know the salary package here?
Round 3 - Technical 

(2 Questions)

  • Q1. Tell me about any topic in hindi
  • Q2. Do you know that hindi is mandatory in this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Hindi is mandatory in this company. Salary is low and the company has strict timings and working days, all the questions in all the three rounds were almost same. If there is any client present in the company at the time of interview,there will be client round interview also.

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tcp/udp difference and tcp/ip model layers
  • Ans. 

    TCP is connection-oriented, reliable protocol while UDP is connectionless, unreliable protocol. TCP/IP model has 4 layers - Application, Transport, Internet, Link.

    • TCP is connection-oriented, ensures data delivery in order, and provides error-checking and retransmission of lost packets (e.g. email, web browsing)

    • UDP is connectionless, faster but less reliable, used for real-time applications where speed is more important...

  • Answered by AI
  • Q2. What is purpose of wireshark
  • Ans. 

    Wireshark is a network protocol analyzer used for troubleshooting, analysis, and security purposes.

    • Wireshark captures and analyzes network traffic in real-time.

    • It helps in identifying network problems, security vulnerabilities, and malicious activities.

    • Users can view packet details, filter traffic, and generate reports for analysis.

    • Wireshark is commonly used by network administrators, security professionals, and develo...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What are you strength and weakness
  • Ans. 

    Strength: Strong analytical skills, Weakness: Overthinking

    • Strength: Proficient in data analysis and interpretation

    • Strength: Ability to work with large datasets and complex algorithms

    • Weakness: Tendency to overanalyze situations and data

    • Weakness: Struggle with decision-making under pressure

  • Answered by AI
  • Q2. What is your career goal
  • Ans. 

    To become a leading data scientist in the industry and make impactful contributions through data-driven insights.

    • Advance my skills in machine learning, data analysis, and programming languages like Python and R

    • Contribute to cutting-edge research and projects in data science

    • Lead and mentor a team of data scientists to drive innovation and solve complex problems

    • Collaborate with cross-functional teams to develop data-driv

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. SQL, Python Basic questions
  • Q2. ML project explanation
  • Ans. 

    Developed a machine learning model to predict customer churn in a telecom company.

    • Collected and cleaned customer data including usage patterns and demographics.

    • Used classification algorithms like logistic regression and random forest to train the model.

    • Evaluated model performance using metrics like accuracy, precision, and recall.

    • Implemented the model in a production environment to monitor and predict customer churn.

    • Co...

  • Answered by AI

Skills evaluated in this interview

Tele Access E-services Interview FAQs

How many rounds are there in Tele Access E-services interview?
Tele Access E-services interview process usually has 2 rounds. The most common rounds in the Tele Access E-services interview process are HR, Resume Shortlist and Aptitude Test.

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based on 3 Tele Access E-services interviews
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Tele Access E-services Reviews and Ratings

based on 56 reviews

4.1/5

Rating in categories

4.1

Skill development

4.0

Work-Life balance

3.5

Salary & Benefits

4.0

Job Security

4.1

Company culture

3.2

Promotions/Appraisal

4.1

Work Satisfaction

Explore 56 Reviews and Ratings
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