Vcare Call Center Telecalling Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. What do you know about sales?
Ans. 
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
• Sales is a crucial aspect of business, as it directly impacts revenue generation.

• It involves identifying potential customers and convincing them to purchase a product or service.

• Sales professionals use various techniques such as cold calling, networking, and presentations to r...read more
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Q3. To audit a call means what?
Ans. 
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or customer sa...read more
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Q1. Fresher or experience
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Q2. Why would u like work in Bpo
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To share a points in english

Q1. One on one round was held with client
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Q2. Tell Self introduction
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Q1. Introduction :about yourself
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Q2. What you want this job?
Ans. 
I am passionate about helping people and enjoy communicating with others over the phone.
• I have strong communication skills and enjoy interacting with people.

• I am motivated by the opportunity to assist customers and provide excellent service.

• I am confident in my ability to handle phone calls professionally and efficiently.

• I am excited about the chance to contribute to a team and make a positive impact.
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Q3. What is your ultimate aim?
Ans. 
My ultimate aim is to continuously improve my skills and knowledge, while providing excellent customer service and achieving personal growth.
• Continuous improvement in skills and knowledge

• Providing excellent customer service

• Achieving personal growth

• Setting and achieving career goals
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Q1. Introduce about yourself
Ans. 
I am a highly motivated and enthusiastic individual with excellent communication skills and a passion for helping others.
• I have experience in customer service and sales roles

• I am proficient in using CRM software and handling customer inquiries

• I am a quick learner and adapt well to new environments
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Q2. About the company
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Q3. Banking products knowledge
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No bonding in teams members in office

Q1. Tell me something about Mumbai
Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
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Q2. If the customer behave rudely how you handle that?
Ans. 
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary
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Q3. What will happen if customer abuse you
Ans. 
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
• Stay calm and composed

• Listen to the customer's concerns

• Avoid responding with anger or aggression

• Apologize if necessary and try to resolve the issue

• If the abuse continues, inform a supervisor or manager
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Q1. Tell me about your self
Ans. 
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
• Experienced in customer service and sales

• Strong communication skills

• Ability to work well under pressure

• Passionate about providing excellent service to customers
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Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why are you looking for a change?
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Q5. Tell me about yourself.
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Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
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Q1. Tell me something about Mumbai? What's your hobby?
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Q2. Where do you your self in next 5 years?
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Q3. Is there have any leaves required in coming 6 month.
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