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HRH Next Services Customer Support Executive Interview Questions and Answers

Updated 27 Oct 2024

HRH Next Services Customer Support Executive Interview Experiences

4 interviews found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Introduction questions
  • Q2. What is qualification?
  • Ans. 

    Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.

    • Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

    • For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

    • Some companies may require a bachelor's de...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - NEVER EVER JOIN THIS COMPANY. If u want ruin your carrer path can join if u want growth and proper work & salary so go for new companies
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(9 Questions)

  • Q1. Tell me about yourself
  • Q2. Why you want to do job
  • Q3. What experience do you have
  • Q4. Tell me about family
  • Q5. Which company you work
  • Q6. How to handle the customer
  • Ans. 

    Handle customers with empathy, patience, and effective communication.

    • Listen actively to understand the customer's issue

    • Show empathy and understanding towards the customer's situation

    • Communicate clearly and effectively to provide solutions

    • Remain calm and patient, even in challenging situations

    • Follow up with the customer to ensure satisfaction

  • Answered by AI
  • Q7. Tell me about you self
  • Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
  • Q9. Walk to the office how much time it will be taken

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi it good

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self interduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst company lot of work pressure from superiors and not paying salary as commited during selection process

HRH Next Services interview questions for designations

 Customer Support Associate

 (3)

 Customer Service Executive

 (3)

 Customer Care Executive

 (2)

 Customer Service Associate

 (7)

 Customer Service Agent

 (1)

 Customer Service Associate (Csa)

 (1)

 BPO Executive

 (2)

 Telecalling Executive

 (1)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Assignment 

Na

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. 1. Tell me something about yourself.
  • Q2. 2. Choose any topic for speak 5 minutes
Round 3 - Group Discussion 

Speak anything in English for 5 minutes

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Executive interview:
  • What is bpo
Interview preparation tips for other job seekers - take proper knowledge of the post or the company. where you are going for an interview

I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - Self introduce 

(1 Question)

  • Q1. Self introduce and One topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not bad and more partiality no salary hike

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Customer satisfaction how can you provide.
  • Ans. 

    Customer satisfaction can be provided by understanding their needs, providing prompt and effective solutions, and maintaining a positive and empathetic attitude.

    • Listen actively to customers and understand their concerns

    • Respond promptly and provide effective solutions

    • Maintain a positive and empathetic attitude

    • Personalize the customer experience

    • Follow up to ensure customer satisfaction

    • Continuously improve customer suppor...

  • Answered by AI
  • Q2. If customer is angry how can you make him understand
  • Q3. Details about your last working, salary package etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Yeah it was good.

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Support Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package in more detail.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and supportive.

    • My family consists of individuals from different professions and backgrounds.

    • We have always been supportive of each other's goals and aspirations.

    • We value open communication and spend quality time together.

    • My parents have instilled strong values of empathy and compassion in me.

    • My siblings and I have learned to work as a team and resolve conflicts effectively.

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am highly skilled in resolving customer issues and ensuring their satisfaction.

    • I possess strong interpersonal skills, allowing me to effectively communicate with customers and understand their needs.

    • I am a quick learner and...

  • Answered by AI
  • Q4. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Leading a team of customer support executives

    • Implementing innovative strategies to enhance customer satisfaction

    • Continuously improving customer support processes

    • Providing training and mentorship to new team members

    • Building strong relationships with customers and resolvi...

  • Answered by AI
  • Q5. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.

    • Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

    • Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

    • Weakness: Being ...

  • Answered by AI
  • Q6. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • Over 5 years of experience in customer support roles

    • Proficient in handling customer inquiries, complaints, and providing solutions

    • Skilled in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Ability to remain calm and patient in challenging situations

    • Receiv...

  • Answered by AI
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is very easy to pass hr are very helpful and supportive just be confident and answer every question properly don't hesitate and one imp think must read about the process you are going to hired for

I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you want me to hire you, as we have more candidates who are better than you?

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to tell all my friends that, be confident in yourself, and express your opinions and thoughts to interveiwer clearly.

HRH Next Services Interview FAQs

How many rounds are there in HRH Next Services Customer Support Executive interview?
HRH Next Services interview process usually has 2 rounds. The most common rounds in the HRH Next Services interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in HRH Next Services Customer Support Executive interview?

Some of the top questions asked at the HRH Next Services Customer Support Executive interview -

  1. How to handle the custo...read more
  2. What is qualificati...read more
  3. Where you are study with school your study from your home how much kilometre is...read more

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HRH Next Services Customer Support Executive Interview Process

based on 3 interviews

Interview experience

3
  
Average
View more
HRH Next Services Customer Support Executive Salary
based on 79 salaries
₹1 L/yr - ₹3 L/yr
36% less than the average Customer Support Executive Salary in India
View more details

HRH Next Services Customer Support Executive Reviews and Ratings

based on 23 reviews

3.4/5

Rating in categories

3.1

Skill development

3.4

Work-life balance

2.5

Salary

3.2

Job security

3.2

Company culture

3.0

Promotions

3.3

Work satisfaction

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