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HRH Next Services Customer Support Executive Interview Questions and Answers
HRH Next Services Customer Support Executive Interview Experiences
4 interviews found
Anonymous
Selected
(2 Questions)
- Q1. Introduction questions
- Q2. What is qualification?
- Ans.
Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.
Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.
For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.
Some companies may require a bachelor's de...
Interview Preparation Tips
Selected
I was interviewed in Sep 2023.
(9 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to do job
- Q3. What experience do you have
- Q4. Tell me about family
- Q5. Which company you work
- Q6. How to handle the customer
- Ans.
Handle customers with empathy, patience, and effective communication.
Listen actively to understand the customer's issue
Show empathy and understanding towards the customer's situation
Communicate clearly and effectively to provide solutions
Remain calm and patient, even in challenging situations
Follow up with the customer to ensure satisfaction
- Q7. Tell me about you self
- Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
- Q9. Walk to the office how much time it will be taken
Interview Preparation Tips
Janani Janani
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Tell me about yourself
I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Self interduction
Interview Preparation Tips
HRH Next Services interview questions for designations
Top trending discussions
Interview questions from similar companies
Selected
I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Experience, english speaking, qualification and additional skills
- Q2. How many years of experience do you have.
- Ans.
I have 5 years of experience in customer support roles.
5 years of experience in customer support roles
Handled various customer queries and issues
Proficient in using customer support software
Trained new customer support representatives
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. How would you fill a customer something that they will not like
- Ans.
I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.
Acknowledge their feelings and show empathy
Explain the situation clearly and honestly
Offer alternatives or solutions to mitigate the issue
Assure them of your commitment to resolving the problem
Thank them for their understanding and patience
- Q2. Do you enjoy communicating with people
- Q3. How would you deal with on irate customer on the phone
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the conversation
Apologize for any inconvenience caused
Offer solutions to address the customer's concerns
Follow up to ensure the issue has been resolved to the customer's satisfaction
- Q4. Do you have any experience in a call centre
- Q5. Why do you want to work form us as a customer service advise
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your self?
- Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
Interview Preparation Tips
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
(5 Questions)
- Q1. What's your strength and weakness
- Q2. About the company structure
- Q3. About the company
- Q4. Turnover for last one year
- Q5. Some interesting questions
Interview Preparation Tips
- About the company and turnover
(4 Questions)
- Q1. Tell about your self
- Q2. Women empowerment
- Q3. Why did you choose health care
- Q4. Tell me about your college days
I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me some bad and good experience you might have had with your previous experience as a customer service executive.
Interview Preparation Tips
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HRH Next Services Interviews By Designations
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HRH Next Services Customer Support Executive Interview Process
based on 3 interviews
Interview experience
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HRH Next Services Customer Support Executive Reviews and Ratings
based on 22 reviews
Rating in categories
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Customer Care Executive
172
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
159
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
106
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
89
salaries
| ₹0 L/yr - ₹0 L/yr |
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Customer Support Executive
77
salaries
| ₹0 L/yr - ₹0 L/yr |
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