HRH Next Services Customer Support Associate Interview Questions and Answers

Q1. General, tell me something about yourself etc
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Q1. Typing and Versant test
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Q1. General, speaking on a given topic for 2 minute fluently in English n Hindi
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Q1. How would you manage the hectic schedule and no leaves on holidays
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Q1. Tell me about yourself
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Q2. Speak on a given topic
Ans. 
I will speak on the importance of effective communication in customer support.
• Effective communication builds trust and rapport with customers

• Active listening is crucial to understand customer needs and concerns

• Clear and concise language helps avoid misunderstandings

• Empathy and patience are key in resolving customer issues

• Using positive language can help de-escalate tense situations
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Q3. Are you comfortable with core night shift?
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Versant Test for flipkart process

Q1. Basc question and one mock call
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Q2. What your hobbies , explain one
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Q1. Tell me something about your self
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Q2. How you enjoyed your last sunday?
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Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Customer support is the process of helping customers with their inquiries, complaints, and issues.

• It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.

• Customer support can be provided through various channels such as phone...read more
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Q4. What do you want to choose, customer support or sales?
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Q5. One question will be related to your hobby
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Q1. Give me a brief introduction of yourself.
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Q2. Explain the most beautiful day of your life?
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Q3. Are you ready with night shifts?
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Q4. What you did yesterday?
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Q5. What are your salary expectations?
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Aptitude test is the basic test which will check your basic grammar, reasoning,communication and listening ability.
You can crack the exam easily if you have the basic information about these topics.
The passing mark is 58, that is easily achievable.

Q1. Tell me about yourself?
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Q2. Why you want to join bpo or customer service?
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Q3. A question from your skills and hobby.
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Q4. What are your future goals?
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Q1. Tell me About youself
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Q2. Tell me about Hobbies
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Q3. Tell me about you experience
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Q4. Where do you see youself in five year
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Q5. Are you comfortable in rotation shifts and off
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Q1. Tell Me About Yourself?
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Q1. Tell Me Something About Your Self?
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Q2. Some Customer Receiving Damaged or Short product then how will you handle the call?
Ans. 
I would apologize for the inconvenience, gather necessary information, offer a solution or replacement, and ensure customer satisfaction.
• Apologize for the inconvenience caused to the customer

• Gather necessary information about the damaged or short product

• Offer a solution such as a replacement or refund

• Ensure customer satisfaction by following up on the issue
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Q3. What is your hobby?
Ans. My Hobby is Playing Cricket & My Favorite Player is MS Dhoni.
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Q4. Which hobby you like most on that topic you have to say?
Ans. One of the Most Successful Caption on Cricket History & MS Dhoni has won the World Cup in 2011 & Even he is playing IPL also with CSK as a Caption & he has won 5 times IPL Trophy & he has called DRS means Dhoni Reveiw System & Many records in his name.
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Assignment was not very difficult but not also easy.