HRH Next Services Customer Support Associate Interview Questions and Answers

Q1. Rolls and responsibilities of last job
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Q1. How did you spent your last birthday
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Q1. Tell me about your self
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Q2. Tell me about your Past experience
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Q3. How can you handle irritate customers
Ans. 
Handling irritated customers requires active listening, empathy, and problem-solving skills.
• Stay calm and composed

• Listen actively and empathize with the customer's concerns

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Seek assistance from a supervisor if necessary

• Follow up with the customer to ensure satisfaction
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Q4. Tell me about your last trip.
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Q1. The questions are like introduce yourself.Tell me about your city.About delhi metro,women empowerment etc.They only see your confidence level of speaking in english.On the basis of speaking they will hire
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Q2. About yourself. About social media. About women empowerment. About your city.
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Q1. Why would you prefer Q Connect?
Ans. 
I prefer Q Connect because of their excellent customer service and user-friendly platform.
• Q Connect has a highly responsive customer support team that is always available to assist with any issues or concerns.

• Their platform is easy to navigate and use, making it simple to access and manage my account.

• Q Connect offers a wide range of products and services, ensuring that I have everything I need in one place.

• Their compet...read more
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Q2. Better Growth Opportunity and a friendly environment to work.
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Q1. Just be confident regarding your skills
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Q2. What do I know about games?
Ans. 
I have a strong knowledge and passion for various types of games, including video games, board games, and card games.
• I am familiar with popular video game genres such as action, adventure, role-playing, and simulation.

• I enjoy playing board games like Settlers of Catan, Ticket to Ride, and Codenames.

• I have experience playing card games like Poker, Uno, and Magic: The Gathering.
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Q1. What are my future prospects
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Q1. Tell me about yourself?
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Q2. How do you deal with angry customer?
Ans. 
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Work towards finding a solution to address the customer's issue

• Offer alternatives or escalate to a supervisor if necessary
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Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Assisting customers with inquiries, complaints, and technical issues

• Providing product information and troubleshooting guidance

• Resolving billing and payment issues

• Ensuring customer satisfaction and retention

• Handling escalations and complaints professionally

• Offering proactive support an
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Q1. Tell me about yourself
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Q2. Why you want to join BPO?
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Q3. Tell me about the climate conditions of today?
Ans. 
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
• Sunny weather with clear skies

• Slight breeze noticeable

• Temperature in the mid-70s

• Low humidity levels
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Q4. Why you want to switch your profile?
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This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on