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HRH Next Services Customer Support Associate Interview Questions and Answers

Updated 18 Apr 2024

HRH Next Services Customer Support Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Discussed about Current affairs?

Round 2 - HR 

(1 Question)

  • Q1. What was your hobbies? How you describe your travel experience?like that.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want this job?
  • Q3. What are your likes and dislikes?
Round 3 - Interview on call 

(1 Question)

  • Q1. What are your short term goals and long term goals?
Round 4 - Versant 

(2 Questions)

  • Q1. Listening and speaking test
  • Q2. This was a computerized test
Round 5 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Are you ok with rotational shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Be honest
Show your motivation and interest.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Just need to have good communication skills but the pay is low

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Experience, english speaking, qualification and additional skills
  • Q2. How many years of experience do you have.
  • Ans. 

    I have 5 years of experience in customer support roles.

    • 5 years of experience in customer support roles

    • Handled various customer queries and issues

    • Proficient in using customer support software

    • Trained new customer support representatives

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for the HR interview

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about your self?
  • Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain ur career goals and also ur academic projects in detail mostly they will give you one situation and ask the question on that situations so be cam and give the answers according to you.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. How can you customer problem handling
  • Ans. 

    Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's issue

    • Show empathy towards the customer's situation

    • Use problem-solving skills to find a solution

    • Communicate effectively with the customer throughout the process

  • Answered by AI
  • Q2. How can customer evry problem solve
  • Ans. 

    Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Find a suitable solution to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Provide clear communication throughout the process

  • Answered by AI
  • Q3. How do you handle an angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate the issue to a supervisor if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About the working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Friends

I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction about working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont be Shay and be confident best of luck

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. My qualification graduate
  • Q2. How was a company which process
  • Q3. I hope this opportunity give us
  • Q4. Thanks give this opportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking for a job as a semi voice process and chat process
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How would you fill a customer something that they will not like
  • Ans. 

    I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.

    • Acknowledge their feelings and show empathy

    • Explain the situation clearly and honestly

    • Offer alternatives or solutions to mitigate the issue

    • Assure them of your commitment to resolving the problem

    • Thank them for their understanding and patience

  • Answered by AI
  • Q2. Do you enjoy communicating with people
  • Q3. How would you deal with on irate customer on the phone
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Remain calm and composed throughout the conversation

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's concerns

    • Follow up to ensure the issue has been resolved to the customer's satisfaction

  • Answered by AI
  • Q4. Do you have any experience in a call centre
  • Q5. Why do you want to work form us as a customer service advise

HRH Next Services Interview FAQs

How many rounds are there in HRH Next Services Customer Support Associate interview?
HRH Next Services interview process usually has 2-3 rounds. The most common rounds in the HRH Next Services interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in HRH Next Services Customer Support Associate interview?

Some of the top questions asked at the HRH Next Services Customer Support Associate interview -

  1. Listening and speaking t...read more
  2. This was a computerized t...read more

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HRH Next Services Customer Support Associate Interview Process

based on 6 interviews

Interview experience

3.3
  
Average
View more

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HRH Next Services Customer Support Associate Salary
based on 52 salaries
₹1.1 L/yr - ₹3.3 L/yr
39% less than the average Customer Support Associate Salary in India
View more details

HRH Next Services Customer Support Associate Reviews and Ratings

based on 15 reviews

2.4/5

Rating in categories

2.2

Skill development

2.4

Work-life balance

2.4

Salary

2.4

Job security

2.5

Company culture

2.3

Promotions

2.7

Work satisfaction

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