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I applied via Walk-in and was interviewed before Aug 2022. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
Top trending discussions
I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.
I have 5 years of experience in customer support roles.
5 years of experience in customer support roles
Handled various customer queries and issues
Proficient in using customer support software
Trained new customer support representatives
I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.
based on 6 interviews
Interview experience
based on 15 reviews
Rating in categories
Customer Care Executive
172
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Associate
159
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
106
salaries
| ₹0 L/yr - ₹0 L/yr |
Team Lead
89
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Support Executive
77
salaries
| ₹0 L/yr - ₹0 L/yr |
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