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HRH Next Services Customer Service Associate Interview Questions and Answers
HRH Next Services Customer Service Associate Interview Experiences
7 interviews found
(1 Question)
- Q1. Self introduction
Interview Preparation Tips
I applied via Referral and was interviewed in Jul 2022. There were 3 interview rounds.
They will give a paragraph we need to type within 120sec of time and we need understand the para and we should describe in our own words and finally there are some 10-15 fill the blanks which are difficult to answer them
(4 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and customer-focused individual with strong communication skills and a passion for providing excellent service.
I have experience working in customer service roles, where I have honed my problem-solving and conflict resolution skills.
I am adept at handling difficult customers and ensuring their needs are met.
I am a good listener and can effectively communicate with customers to understand their concerns...
- Q2. Why should we hire you
- Ans.
I have excellent communication skills, a strong customer service background, and a passion for helping others.
I have a proven track record of providing exceptional customer service in my previous roles.
I am a good listener and can effectively understand and address customer needs.
I am highly empathetic and can handle difficult situations with patience and professionalism.
I am a quick learner and can adapt to new system...
- Q3. If we hire your friend instead of you then how do you feel?
- Ans.
I would feel disappointed but I would understand that the decision was based on the qualifications and fit for the role.
I would feel disappointed but I would not let it affect my professionalism or commitment to the job.
I would focus on my own skills and strengths and continue to strive for excellence in my work.
I would be supportive of my friend and congratulate them on their success.
I would use the opportunity to lea...
- Q4. Any questions from your end.
- Ans. Sir/ mam what qualities you prefer most while hiring??
Interview Preparation Tips
*Behaviour
*Language you spoke
*Be strong and loyal to the work
*Confidence should look in your face before the answering the panel questions
*Maintain Body posture
*Keep Smiling where it needs.
Selected
I was interviewed before Sep 2022.
(2 Questions)
- Q1. Slef introduction why you are interested in this job
- Q2. Are you flexible for rotational shifts
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Any questions to check your communication will be thrown at you
- Q2. Be confident while answering
HRH Next Services interview questions for designations
I applied via Referral and was interviewed in Sep 2020. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. What is u r name?
- Q2. Where r u from?
- Q3. About ur studies?
- Q4. About your past experience?
- Q5. And speacial one which is naot common to all random question? I have been asked about my college days
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Assessments will be based on communication testing
Interview Preparation Tips
Customer Service Associate Jobs at HRH Next Services
I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Will ask to talk on any topic in Hindi & English languages
- Q2. If u are experienced u need to share the work experience
Interview Preparation Tips
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Customer Service Associate Interview Questions & Answers
Teleperformance
manali sonar
posted on 28 Jul 2024
Selected
I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
Explain your background and experience in customer service
Highlight any relevant skills such as communication, problem-solving, and empathy
Mention any specific achievements or awards in customer service
Share your enthusiasm for helping customers and providing top-notch service
- Q2. Are you ready to work in shifts?
- Ans.
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
I am flexible with my schedule and can adapt to different shift timings.
I understand the importance of providing customer service round the clock.
I have previous experience working in shifts and have no issues with it.
I am willing to work weekends and holidays if required.
(2 Questions)
- Q1. Tell me about ur city in hindi.
- Ans.
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
Mumbai Maharashtra ke rajya ka pramukh shahar hai
Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai
Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain
Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
- Q2. What is customer service, empathy?
- Ans.
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
Customer service empathy involves actively listening to customers to understand their emotions and perspective.
It requires putting oneself in the customer's shoes to provide personalized and compassionate support.
Empathy helps in building trust and rapport with customers, leading t...
Amcat test ..In this test versant test is there, logical reasoning
(1 Question)
- Q1. Pitch to customer who comes to you for refund issue.
- Ans.
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
Listen actively to the customer's issue and show empathy
Apologize for any inconvenience caused
Offer a solution that aligns with company policies and customer satisfaction
Ensure the customer feels valued and appreciated throughout the process
That really helpful i learnt a lot
(2 Questions)
- Q1. Asked me to explain about myself
- Q2. Reason to join wns
Customer Service Associate Interview Questions & Answers
Continuum Global Solutions
Anonymous
posted on 29 Apr 2023
Selected
I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. There is a typing and versant test
- Q2. No other questions asked
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HRH Next Services Customer Service Associate Reviews and Ratings
based on 43 reviews
Rating in categories
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168
salaries
|  ₹0.9 L/yr - ₹3.2 L/yr |
|
Customer Service Associate
151
salaries
| ₹1 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
104
salaries
| ₹0.5 L/yr - ₹3.2 L/yr |
|
Team Lead
84
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
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Customer Support Executive
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