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Cogenthub Customer Support Executive Interview Questions and Answers

Updated 22 Aug 2024

Cogenthub Customer Support Executive Interview Experiences

2 interviews found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 8 Aug 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

50 is the passing marks, even if you score 40 it’s ok.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM software and ticketing systems

    • Answered by AI
    Add your answer
  • Q2. Speak about a certain topic for a minute.
  • Ans. 

    I will speak about the importance of effective communication in customer support.

    • Effective communication is key in understanding customer needs and providing solutions

    • Active listening is crucial to ensure customers feel heard and valued

    • Clear and concise language helps avoid misunderstandings and confusion

    • Empathy and patience are essential in building rapport with customers

    • Using positive language and tone can help de-es

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. About previous experiences
    • Add your answer
  • Q2. Why you want to join us?
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values and mission of your company.

    • I have a strong background in customer support and enjoy helping customers resolve their issues.

    • I am impressed by the positive reviews and reputation of your company in the industry.

    • I am excited about the opportunity to work with a team of dedicated professionals who are committed to delivering top-notch cus...

    • Answered by AI
    Add your answer
Round 4 - Salary discussion 

(2 Questions)

  • Q1. What are your expectations
  • Ans. 

    I expect a supportive work environment, opportunities for growth, and clear communication.

    • Supportive team and management

    • Opportunities for career advancement

    • Clear communication channels

    • Regular feedback and training

    • Work-life balance

    • Answered by AI
    Add your answer
  • Q2. We can offer ₹n
    • Add your answer

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 19 Sep 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Experience, salary expectations, location am coming from
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introducing oneself, reason behind leaving previous organisation, salary expectations, last drawn salary inhand, HR will let you know further decision.
    • Add your answer
  • Q2. Reason behind leaving
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this organisation for the project of Unitel Group, other process am not sure about it but definitely I will suggest do your own homework before joining these small organisation

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Q5. 1.what is customer support?
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View All

Customer Support Executive Jobs at Cogenthub

View all

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

VOIZ user image Anonymous

posted on 3 Nov 2022

I applied via Job Portal and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
  • Ans. 

    I want to work in customer support because I enjoy helping people and solving problems.

    • I have excellent communication skills and enjoy interacting with people.

    • I am patient and empathetic, which helps me understand and address customer concerns.

    • I am a good problem solver and enjoy finding solutions to challenges.

    • I have previous experience in customer service roles and have received positive feedback from customers.

    • I bel...

    • Answered by AI
    Add your answer
  • Q2. Tell your thoughts about women empowerment and child labor.
  • Ans. 

    Women empowerment and child labor are important social issues that require attention and action.

    • Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.

    • It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.

    • Empowered women can contribute to the development of soc...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and sound confident. Rest the interview was easy.

Customer Support Executive Interview Questions & Answers

Mas Callnet user image saltynut

posted on 8 Apr 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. About yourself, your background.
    • Add your answer
  • Q2. Your communication skill
  • Ans. 

    I have excellent communication skills, both verbal and written.

    • I am able to convey complex information in a clear and concise manner

    • I actively listen to customers to understand their needs and concerns

    • I am able to adapt my communication style to different personalities and situations

    • I am proficient in using various communication channels such as phone, email, and chat

    • I am able to remain calm and professional in challen...

    • Answered by AI
    Add your answer
  • Q3. If experienced candidate so they will ask about your last job role and responsibilities.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack just prepare yourself. If present yourself very well then you will get job easly.

Customer Support Executive Interview Questions & Answers

Mas Callnet user image Anonymous

posted on 21 Oct 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About yourself, previous company salary
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Your previous experience
    • Add your answer
  • Q2. Your communication skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No tips

Customer Support Executive Interview Questions & Answers

Mas Callnet user image Anonymous

posted on 29 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. How you celebrated your last birthday
    • Add your answer

Customer Support Executive Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 19 Sep 2021

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self interduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst company lot of work pressure from superiors and not paying salary as commited during selection process

Customer Support Executive Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 27 Oct 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Introduction questions
    • Add your answer
  • Q2. What is qualification?
  • Ans. 

    Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.

    • Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

    • For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

    • Some companies may require a bachelor's de...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - NEVER EVER JOIN THIS COMPANY. If u want ruin your carrer path can join if u want growth and proper work & salary so go for new companies

Customer Support Executive Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 18 Oct 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(9 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why you want to do job
    • Add your answer
  • Q3. What experience do you have
    • Add your answer
  • Q4. Tell me about family
    • Add your answer
  • Q5. Which company you work
    • Add your answer
  • Q6. How to handle the customer
  • Ans. 

    Handle customers with empathy, patience, and effective communication.

    • Listen actively to understand the customer's issue

    • Show empathy and understanding towards the customer's situation

    • Communicate clearly and effectively to provide solutions

    • Remain calm and patient, even in challenging situations

    • Follow up with the customer to ensure satisfaction

    • Answered by AI
    View 2 more answers
  • Q7. Tell me about you self
    • Add your answer
  • Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
    • Add your answer
  • Q9. Walk to the office how much time it will be taken
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi it good

Customer Support Executive Interview Questions & Answers

HRH Next Services user image Janani Janani

posted on 17 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
More about working at Cogenthub

Cogenthub Interview FAQs

How many rounds are there in Cogenthub Customer Support Executive interview?
Cogenthub interview process usually has 3-4 rounds. The most common rounds in the Cogenthub interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for Cogenthub Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cogenthub. The most common topics and skills that interviewers at Cogenthub expect are International Voice Process, Inbound Process, international bpo, customer support and Bpo Voice.

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Cogenthub Interviews By Designations

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Cogenthub Customer Support Executive Interview Process

based on 3 interviews

Interview experience

2.7
  
Poor
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Customer Support Executive Interview Questions from Similar Companies

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Cogenthub Customer Support Executive Salary
based on 6 salaries
₹1.8 L/yr - ₹2.5 L/yr
17% less than the average Customer Support Executive Salary in India
View more details

Cogenthub Customer Support Executive Reviews and Ratings

based on 3 reviews

2.1/5

Rating in categories

2.1

Skill development

2.1

Work-life balance

2.5

Salary

1.6

Job security

1.6

Company culture

1.6

Promotions

2.1

Work satisfaction

Explore 3 Reviews and Ratings
Customer Support Executive Jobs at Cogenthub
Customer Support Executive - International Voice Process

Kolkata

1-6 Yrs

₹ 2.25-3.5 LPA

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