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Cogenthub Customer Support Executive Interview Questions and Answers
Cogenthub Customer Support Executive Interview Experiences
2 interviews found
Selected
I applied via Walk-in and was interviewed before Aug 2023. There were 4 interview rounds.
50 is the passing marks, even if you score 40 it’s ok.
(2 Questions)
- Q1. Tell me something about yourself.
- Ans.
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in active listening and problem-solving
I have a track record of exceeding customer satisfaction goals
I am proficient in using CRM software and ticketing systems
- Q2. Speak about a certain topic for a minute.
- Ans.
I will speak about the importance of effective communication in customer support.
Effective communication is key in understanding customer needs and providing solutions
Active listening is crucial to ensure customers feel heard and valued
Clear and concise language helps avoid misunderstandings and confusion
Empathy and patience are essential in building rapport with customers
Using positive language and tone can help de-es
(2 Questions)
- Q1. About previous experiences
- Q2. Why you want to join us?
- Ans.
I am passionate about providing excellent customer service and believe in the values and mission of your company.
I have a strong background in customer support and enjoy helping customers resolve their issues.
I am impressed by the positive reviews and reputation of your company in the industry.
I am excited about the opportunity to work with a team of dedicated professionals who are committed to delivering top-notch cus...
(2 Questions)
- Q1. What are your expectations
- Ans.
I expect a supportive work environment, opportunities for growth, and clear communication.
Supportive team and management
Opportunities for career advancement
Clear communication channels
Regular feedback and training
Work-life balance
- Q2. We can offer ₹n
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.
(1 Question)
- Q1. Experience, salary expectations, location am coming from
(2 Questions)
- Q1. Introducing oneself, reason behind leaving previous organisation, salary expectations, last drawn salary inhand, HR will let you know further decision.
- Q2. Reason behind leaving
Interview Preparation Tips
Customer Support Executive Jobs at Cogenthub
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Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
HRH Next Services
Anonymous
posted on 27 Oct 2024
Selected
(2 Questions)
- Q1. Introduction questions
- Q2. What is qualification?
- Ans.
Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.
Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.
For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.
Some companies may require a bachelor's de...
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Mas Callnet
Anonymous
posted on 29 Nov 2024
Selected
I applied via Naukri.com and was interviewed before Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. How you celebrated your last birthday
Customer Support Executive Interview Questions & Answers
Dr ITM
Devendra Chauhan
posted on 7 Oct 2022
(2 Questions)
- Q1. HR asks some basic questions in english like your introduction etc.
- Q2. What do you know about social media?
- Ans.
Social media refers to online platforms that allow users to create, share, and interact with content and other users.
Social media includes platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can create profiles, share content such as photos and videos, and interact with others through likes, comments, and messages.
Social media is often used for marketing and advertising purposes, as well as for p...
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Nijji Healthcare
Anonymous
posted on 21 Jan 2022
I applied via Indeed and was interviewed in Dec 2021. There was 1 interview round.
(4 Questions)
- Q1. What is your precious experience
- Q2. How many languages U know
- Q3. Tell me Something About Your Profile
- Q4. What is The main Role Your Previous job
Interview Preparation Tips
You Have Just build Your Confidence And give me the proper response It's Write Or wrong but they are See Your Talking power
Interview Is Like Talk with Your Close friend
Don't Feel tense And shy
I applied via Job Portal and was interviewed in May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
- Ans.
I want to work in customer support because I enjoy helping people and solving problems.
I have excellent communication skills and enjoy interacting with people.
I am patient and empathetic, which helps me understand and address customer concerns.
I am a good problem solver and enjoy finding solutions to challenges.
I have previous experience in customer service roles and have received positive feedback from customers.
I bel...
- Q2. Tell your thoughts about women empowerment and child labor.
- Ans.
Women empowerment and child labor are important social issues that require attention and action.
Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.
It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.
Empowered women can contribute to the development of soc...
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
HRH Next Services
Anonymous
posted on 18 Oct 2023
Selected
I was interviewed in Sep 2023.
(9 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to do job
- Q3. What experience do you have
- Q4. Tell me about family
- Q5. Which company you work
- Q6. How to handle the customer
- Ans.
Handle customers with empathy, patience, and effective communication.
Listen actively to understand the customer's issue
Show empathy and understanding towards the customer's situation
Communicate clearly and effectively to provide solutions
Remain calm and patient, even in challenging situations
Follow up with the customer to ensure satisfaction
- Q7. Tell me about you self
- Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
- Q9. Walk to the office how much time it will be taken
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Mas Callnet
Anonymous
posted on 21 Oct 2023
Selected
I applied via Apna Jobs and was interviewed before Oct 2022. There were 2 interview rounds.
(1 Question)
- Q1. About yourself, previous company salary
(2 Questions)
- Q1. Your previous experience
- Q2. Your communication skills
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Nijji Healthcare
Anonymous
posted on 13 Aug 2021
I applied via Shine and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Myself
- Q2. Current location
- Ans.
I am currently located in New York City.
New York City
NYC
East Coast
- Q3. Old Experience
Interview Preparation Tips
English Talking is an impressive
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Cogenthub Customer Support Executive Interview Process
based on 3 interviews
Interview experience
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Cogenthub Customer Support Executive Reviews and Ratings
based on 3 reviews
Rating in categories
|
Advisor
67
salaries
|  ₹1.5 L/yr - ₹4 L/yr |
|
Quality Analyst
22
salaries
| ₹1.5 L/yr - ₹3.3 L/yr |
|
Customer Care Executive
22
salaries
| ₹1.7 L/yr - ₹3.9 L/yr |
|
Customer Service Executive
19
salaries
| ₹1.6 L/yr - ₹3.6 L/yr |
|
Team Lead
14
salaries
| ₹2 L/yr - ₹6 L/yr |
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