Cogenthub PHP Web Developer Interview Questions and Answers

Q1. Why should we hire you and what is your qualities which attracts us
Ans. 
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
• Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

• Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

• Customer-centric approach: I priorit...read more
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Q2. How will you handle an irritated customer if we will hire you fir the role
Ans. 
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
• Listen attentively to the customer's complaint without interrupting

• Show empathy and understanding towards their frustration

• Apologize for any inconvenience caused and take responsibility

• Offer a solution or alternatives to resolve their issue

• Ensure the customer is satis...read more
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Q1. About yourself, your background.
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Q2. Your communication skill
Ans. 
I have excellent communication skills, both verbal and written.
• I am able to convey complex information in a clear and concise manner

• I actively listen to customers to understand their needs and concerns

• I am able to adapt my communication style to different personalities and situations

• I am proficient in using various communication channels such as phone, email, and chat

• I am able to remain calm and professional in challen...read more
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Q3. If experienced candidate so they will ask about your last job role and responsibilities.
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Q1. ABOUT YOUR SELF
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Q2. What is your name
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Q3. Where are you from
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Q4. Your last company
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Q5. What is Your hobbies
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Q1. About yourself, previous company salary
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Q1. Your previous experience
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Q2. Your communication skills
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Q1. Tell me about yourself
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Q2. How you celebrated your last birthday
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I had to do a assignment in which i had to make a video towards the explaining the company product

Q1. I had to talk to hr and they asked me about myself why I like to work in bpo and why did I choose these profession. And how to talk to irritate customer
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Q2. Why did i choose this profession
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Q3. Because bpo makes my communication skills better
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Q4. Why do you choose bpo
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Q1. How to handle the customer anger
Ans. 
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the custo
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