Cogenthub Customer Service Executive Interview Questions and Answers

Q1. Tell me about yourself.
Ans. Tell me about your previous job experiences
Answered Anonymously
Add your answer
Q2. Are you ready to relocate once office reopens
Add your answer

Easy

Q1. About my self, expecting salary, qualification , located
Add your answer
Q2. About concerned process, some like aptitude, confidence
Add your answer

Q1. Self introduction, experience (if any)
Add your answer

Q1. Can you tell me about yourself?
Add your answer
Q2. What were your previous roles and responsibilities?
Ans. 
I have worked in various customer service roles, focusing on resolving issues and enhancing customer satisfaction.
• Managed customer inquiries via phone and email, ensuring timely responses and resolutions.

• Trained new team members on customer service protocols and software tools.

• Developed and maintained a knowledge base to streamline issue resolution.

• Handled escalated complaints, providing effective solutions and maintai...read more
Answered by AI
Add your answer
Q3. About sales related questions
Add your answer

Q1. What do you know about upselling?
Ans. 
Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.
• Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.

• For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.

• It can increase customer satisfaction by providing them with options that better meet their ...read more
Answered by AI
Add your answer
Q2. Salary n work information
Add your answer

Q1. What is meant by a "BPO"?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business processes to a third-party provider.
• BPO involves contracting out specific business processes to third-party providers

• Common BPO services include customer support, technical support, and back-office operations

• Companies often outsource these processes to save costs and focus on core business functions

• Examples of BPO companies inc...read more
Answered by AI
Add your answer
Q2. Why do you want to work in a BPO?
Ans. 
I want to work in a BPO because I enjoy helping customers and providing excellent service.
• Enjoy interacting with customers and solving their problems

• Thrives in a fast-paced environment

• Opportunity for career growth and development

• Passionate about delivering exceptional customer service
Answered by AI
Add your answer
Q3. Tell me why do we hire you ?
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have previous experience in customer service roles, where I have successfully resolved customer issues and provided excellent support.

• I possess excellent communication skills, both verbal and written, which are essential for effectively interacting with customers.

• I am empathetic and patient, which allows me to...read more
Answered by AI
Add your answer