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Smart Call Center Solutions
3.3
based on 123 Reviews
Company Overview
Company Locations
Working at Smart Call Center Solutions
Company Summary
Specializes in customer contact management and call center outsourcing, providing diverse solutions in various sectors globally.
Overall Rating
3.3/5
based on 123 reviews
11% below
industry average
Critically rated for
Promotions, Salary, Work satisfaction
Work Policy
Work from office
88% employees reported
Monday to Friday
44% employees reported
Strict timing
72% employees reported
No travel
61% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
7 employees reported
Cafeteria
6 employees reported
Professional degree assistance
3 employees reported
Child care facility
3 employees reported
View all benefits
About Smart Call Center Solutions
Founded in2015 (10 yrs old)
India Employee Count11-50
Global Employee Count201-500
India HeadquartersKolkata, India
Office Locations
--
Websitesmartcallcentersolutions.com
Primary Industry
Other Industries
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We bring the industry leader in web designing and development would deal with each and every problem of the brand making for your website. SEO or Search Engine Optimization today has evolved as an alternative to costly advertising, pay-per-click marketing, and the likes of such marketing tools. Being an expert at Call Center processing and management, we have years of experience in customer care management, Customer Contact Management.
We currently run several campaigns in our call center which include Pension Reviews, Holiday Sickness Claims, PPI, Personal Injury Claims, Life Insurance, and Funeral Plans. As an industry leader in Outsourcing Solutions, Worldwide Call Centers will guide you through all the options while helping you harness the power of outsourcing. With solutions in the United States, Canada, The Philippines, Africa, Latin America, The Asia Pacific Region, India, The Middle East, and Europe, we will connect you with confidence.
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Smart Call Center Solutions Ratings
based on 123 reviews
Overall Rating
3.3/5
How AmbitionBox ratings work?
5
39
4
21
3
16
2
10
1
37
Category Ratings
3.3
Work-life balance
3.2
Company culture
3.2
Skill development
3.1
Job security
3.1
Work satisfaction
2.9
Salary
2.8
Promotions
Smart Call Center Solutions is rated 3.3 out of 5 stars on AmbitionBox, based on 123 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Smart Call Center Solutions
based on 112 reviews
3.5
Rated by 35 Women
Rated 3.3 for Work-life balance and 3.3 for Job security
3.2
Rated by 77 Men
Rated 3.3 for Work-life balance and 3.1 for Company culture
Work Policy at Smart Call Center Solutions
based on 16 reviews in last 6 months
Work from office
88%
Permanent work from home
12%
Smart Call Center Solutions Reviews
Top mentions in Smart Call Center Solutions Reviews
+ 5 more
Compare Smart Call Center Solutions with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.3/5 based on 123 reviews | 3.6/5 based on 40k reviews | 3.7/5 based on 91.1k reviews | 3.7/5 based on 53.8k reviews |
Highly Rated for | No highly rated category | Job security | Job security Work-life balance | Job security |
Critically Rated for | Promotions Salary Job security | Salary Promotions Work satisfaction | Promotions Salary Work satisfaction | Promotions Salary |
Primary Work Policy | Work from office 88% employees reported | Hybrid 86% employees reported | Work from office 81% employees reported | Hybrid 62% employees reported |
Rating by Women Employees | 3.5 Good rated by 35 women | 3.7 Good rated by 12k women | 3.7 Good rated by 26.4k women | 3.8 Good rated by 15.4k women |
Rating by Men Employees | 3.2 Average rated by 77 men | 3.5 Good rated by 25.4k men | 3.6 Good rated by 59.5k men | 3.7 Good rated by 35.9k men |
Job security | 3.1 Average | 4.1 Good | 4.5 Good | 3.8 Good |
View more
Smart Call Center Solutions Salaries
Smart Call Center Solutions salaries have received with an average score of 2.9 out of 5 by 123 employees.
Customer Care Executive
(36 salaries)
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₹1 L/yr - ₹3 L/yr
HR Recruiter
(10 salaries)
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₹1 L/yr - ₹1.8 L/yr
Quality Analyst
(10 salaries)
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₹1.2 L/yr - ₹2.5 L/yr
Customer Service Executive
(9 salaries)
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₹1.2 L/yr - ₹2.9 L/yr
Sales Executive
(8 salaries)
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₹1.2 L/yr - ₹2 L/yr
Customer Support Executive
(8 salaries)
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₹1.4 L/yr - ₹2.4 L/yr
CCE
(7 salaries)
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₹1.1 L/yr - ₹2 L/yr
Team Manager
(6 salaries)
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₹2.4 L/yr - ₹4.5 L/yr
Team Lead
(6 salaries)
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₹1.8 L/yr - ₹3.3 L/yr
Senior Quality Analyst
(6 salaries)
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₹2 L/yr - ₹3 L/yr
Smart Call Center Solutions Interview Questions
Interview questions by designation
Top Smart Call Center Solutions interview questions and answers
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Smart Call Center Solutions Jobs
Popular Designations Smart Call Center Solutions Hires for
Customer Care Representative
Create job alerts
Customer Service Executive
Create job alerts
Front Office Executive
Create job alerts
SEO Manager
Create job alerts
Senior Customer Service Executive
Create job alerts
Sales Representative
Create job alerts
Popular Skills Smart Call Center Solutions Hires for
Current Openings
Smart Call Center Solutions Offices
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Smart Call Center Solutions FAQs
When was Smart Call Center Solutions founded?
Smart Call Center Solutions was founded in 2015. The company has been operating for 10 years primarily in the BPO sector.
Where is the Smart Call Center Solutions headquarters located?
Smart Call Center Solutions is headquartered in Kolkata.
How many employees does Smart Call Center Solutions have in India?
Smart Call Center Solutions currently has more than 30+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Smart Call Center Solutions based on the number of reviews submitted on AmbitionBox.
Does Smart Call Center Solutions have good work-life balance?
Smart Call Center Solutions has a work-life balance rating of 3.3 out of 5 based on 100+ employee reviews on AmbitionBox. 51% employees rated Smart Call Center Solutions 3 or below, while 49% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Smart Call Center Solutions work-life balance reviews for more details
Is Smart Call Center Solutions good for career growth?
Career growth at Smart Call Center Solutions is rated as poor, with a promotions and appraisal rating of 2.8. 51% employees rated Smart Call Center Solutions 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Smart Call Center Solutions promotions/appraisals reviews for more detailed insights.
What are the cons of working in Smart Call Center Solutions?
Working at Smart Call Center Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 100+ employee reviews on AmbitionBox.
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