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Smart Call Center Solutions Customer Care Executive Interview Questions and Answers
Smart Call Center Solutions Customer Care Executive Interview Experiences
6 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself?
- Q2. What do you know about BPO?
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be onshor...
- Q3. Why you need this job?
- Q4. Will you be able to reach in time?
- Ans.
Yes, I am confident in my ability to reach in time for any customer care related issues.
I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.
I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.
I have a track record of meeting deadlines and responding promptly to customer inquiries.
I am committed to providing excellent customer se...
- Q5. R u a fresher candidate or experienced one?
Interview Preparation Tips
- Bpo Operations
- Inbound Calls
- Outbound calls
(1 Question)
- Q1. Introduce yourself ,why do you want to join BPO, why I can select you
Interview Preparation Tips
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something yourself
- Ans. As you know my name is ........ I am from....... District. I have dine my schooling from........ After that I have done my graduation from........ College.
- Q2. Tell me something about BPO
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO companies provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.
BPO helps companies focus on their core competencies while reducing costs and improving efficiency.
Examples of BPO companies include Teleperformance, Convergys,
Interview Preparation Tips
I applied via Apna Jobs and was interviewed in Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
Interview Preparation Tips
Smart Call Center Solutions interview questions for designations
I applied via Recruitment Consultant
Interview Questionnaire
2 Questions
- Q1. Key skills
- Q2. Happy with target based job
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself
- Q2. Will you be able to work in complete Night Shifts?
- Q3. How long will you work here for?
- Q4. What's your expected Salary?
- Q5. Are you currently studying or Have you any plans for further studies?
- Ans. Say No plans as for now.
Interview Preparation Tips
Customer Care Executive Jobs at Smart Call Center Solutions
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I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Technical realted to Sales
- Q2. Why sales Job you interested
Interview Preparation Tips
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
Sales Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 18 Sep 2021
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Asked to introduce myself.
- Q2. Asked about work experience.
- Q3. Few addition questions about hobbies, daily routine and how to sale something to someone when he is not looking to buy it.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Intro n randomly any questions just to check the communication n confident of a candidate
Interview Preparation Tips
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Smart Call Center Solutions Customer Care Executive Interview Process
based on 3 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Smart Call Center Solutions Customer Care Executive Reviews and Ratings
based on 18 reviews
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Customer Care Executive
36
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|  ₹0 L/yr - ₹0 L/yr |
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HR Recruiter
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9
salaries
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