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Smart Call Center Solutions Customer Care Executive Interview Questions and Answers
Smart Call Center Solutions Customer Care Executive Interview Experiences
6 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself?
- Q2. What do you know about BPO?
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be onshor...
- Q3. Why you need this job?
- Q4. Will you be able to reach in time?
- Ans.
Yes, I am confident in my ability to reach in time for any customer care related issues.
I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.
I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.
I have a track record of meeting deadlines and responding promptly to customer inquiries.
I am committed to providing excellent customer se...
- Q5. R u a fresher candidate or experienced one?
Interview Preparation Tips
- Bpo Operations
- Inbound Calls
- Outbound calls
(1 Question)
- Q1. Introduce yourself ,why do you want to join BPO, why I can select you
Interview Preparation Tips
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something yourself
- Ans. As you know my name is ........ I am from....... District. I have dine my schooling from........ After that I have done my graduation from........ College.
- Q2. Tell me something about BPO
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO companies provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.
BPO helps companies focus on their core competencies while reducing costs and improving efficiency.
Examples of BPO companies include Teleperformance, Convergys,
Interview Preparation Tips
I applied via Apna Jobs and was interviewed in Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
Interview Preparation Tips
Smart Call Center Solutions interview questions for designations
I applied via Recruitment Consultant
Interview Questionnaire
2 Questions
- Q1. Key skills
- Q2. Happy with target based job
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself
- Q2. Will you be able to work in complete Night Shifts?
- Q3. How long will you work here for?
- Q4. What's your expected Salary?
- Q5. Are you currently studying or Have you any plans for further studies?
- Ans. Say No plans as for now.
Interview Preparation Tips
Customer Care Executive Jobs at Smart Call Center Solutions
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Customer Care Executive Interview Questions & Answers
Magus Customer Dialog
Anonymous
posted on 28 Apr 2023
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Ne confident and good communication skills
- Q2. Tell about the previous company
- Ans.
I worked at XYZ Company, a leading telecommunications company.
XYZ Company is known for its excellent customer service and innovative products.
I was responsible for handling customer inquiries and resolving issues.
I received positive feedback from customers for my prompt and efficient assistance.
I also collaborated with other departments to ensure smooth operations and customer satisfaction.
For example, I worked closely...
I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. Why should we hire you and what is your qualities which attracts us
- Ans.
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.
Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.
Customer-centric approach: I priorit...
- Q2. How will you handle an irritated customer if we will hire you fir the role
- Ans.
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
Listen attentively to the customer's complaint without interrupting
Show empathy and understanding towards their frustration
Apologize for any inconvenience caused and take responsibility
Offer a solution or alternatives to resolve their issue
Ensure the customer is satis...
Interview Preparation Tips
- Communication Skills
- Problem Solving
- Empathy
- Fluency
- English Language
- English Typing
- Patience
- Listening
I applied via Apna Jobs and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. Why you want to join cogent hub?
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. Tell me about yourself.
(1 Question)
- Q1. Same question were asked by the operation manager.
Interview Preparation Tips
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Smart Call Center Solutions Customer Care Executive Interview Process
based on 3 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Smart Call Center Solutions Customer Care Executive Reviews and Ratings
based on 18 reviews
Rating in categories
|
Customer Care Executive
37
salaries
|  ₹0.9 L/yr - ₹2.8 L/yr |
|
Quality Analyst
10
salaries
| ₹1.2 L/yr - ₹2.5 L/yr |
|
HR Recruiter
10
salaries
| ₹0.9 L/yr - ₹1.8 L/yr |
|
Customer Service Executive
9
salaries
| ₹1.1 L/yr - ₹2.9 L/yr |
|
Customer Support Executive
8
salaries
| ₹1.4 L/yr - ₹2.4 L/yr |
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