10+ Smart Call Center Solutions Customer Care Executive Interview Questions & Answers | Complete Prep Guide 2025

Smart Call Center Solutions Customer Care Executive Interview Experiences

6 interviews found

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 23 Oct 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all Resume tips

Round 2 - HR

(5 Questions)

Q1. Tell me about yourself?

Add your answer

Q2. What do you know about BPO?

Ans.

BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be onshor...

Answered by AI

Add your answer

Q3. Why you need this job?

Add your answer

Q4. Will you be able to reach in time?

Ans.

Yes, I am confident in my ability to reach in time for any customer care related issues.

I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.
I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.
I have a track record of meeting deadlines and responding promptly to customer inquiries.
I am committed to providing excellent customer se...

Answered by AI

Add your answer

Q5. R u a fresher candidate or experienced one?

Add your answer

Interview Preparation Tips

Topics to prepare for Smart Call Center Solutions Customer Care Executive interview:

Bpo Operations
Inbound Calls
Outbound calls

Interview preparation tips for other job seekers - Answer hr questions very confidently and ensure to speak in English fluently...

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 7 May 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - HR

(1 Question)

Q1. Introduce yourself ,why do you want to join BPO, why I can select you

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak frankly, don't be hesitate or nervous

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 26 Sep 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me something yourself

Ans. As you know my name is ........ I am from....... District. I have dine my schooling from........ After that I have done my graduation from........ College.

Answered Anonymously

Add your answer

Q2. Tell me something about BPO

Ans.

BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

BPO companies provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.
BPO helps companies focus on their core competencies while reducing costs and improving efficiency.
Examples of BPO companies include Teleperformance, Convergys,

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 20 Apr 2022

I applied via Apna Jobs and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Why should we hire you?

Add your answer

Q3. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the best company in Kolkata

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 14 May 2021

I applied via Recruitment Consultant

Interview Questionnaire

2 Questions

Q1. Key skills

Add your answer

Q2. Happy with target based job

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep positive approach and a smile on your face

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 28 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(5 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Will you be able to work in complete Night Shifts?

Add your answer

Q3. How long will you work here for?

Add your answer

Q4. What's your expected Salary?

Add your answer

Q5. Are you currently studying or Have you any plans for further studies?

Ans. Say No plans as for now.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident. They check your fluency and your conversational skills. That's all. Interview hardly lasts more than 20 mins.

Customer Care Executive Jobs at Smart Call Center Solutions

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Customer Care Executive

Kolkata

0-2 Yrs

₹ 0.5-2.5 LPA

Customer Care Executive

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0-4 Yrs

₹ 1.5-3.5 LPA

Customer Care Executive

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0-4 Yrs

₹ 0.5-2.5 LPA

Customer Care Executive

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0-5 Yrs

₹ 1.5-3.5 LPA

Customer Care Executive

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0-3 Yrs

₹ 0.5-2.5 LPA

Customer Care Executive

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0-3 Yrs

₹ 1.25-3.25 LPA

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Sales Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 7 Dec 2017

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Tell me about your self

Ans.

I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics

Answered by AI

View 7 more answers

Q2. What do you mean by Customer serive

Ans.

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

Answered by AI

View 1 more answer

Q3. Tell me How to sales Our product

Ans.

To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...

Answered by AI

Add your answer

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

Sales Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 18 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. Asked to introduce myself.

Add your answer

Q2. Asked about work experience.

Add your answer

Q3. Few addition questions about hobbies, daily routine and how to sale something to someone when he is not looking to buy it.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your not to introduction to speak atleast 2-3 min and take care communication skills and grammar. Do not show any sign that you are just giving interview and show that you have got a opportunity.

Sales Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 7 Sep 2022

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Technical realted to Sales

Add your answer

Q2. Why sales Job you interested

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

Sales Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 15 May 2021

I applied via Walk-in and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Intro n randomly any questions just to check the communication n confident of a candidate

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Considered that a moron is sitting in front of u n asking u a silly questions

Smart Call Center Solutions Interview FAQs

How many rounds are there in Smart Call Center Solutions Customer Care Executive interview?

Smart Call Center Solutions interview process usually has 1-2 rounds. The most common rounds in the Smart Call Center Solutions interview process are HR and Resume Shortlist.

How to prepare for Smart Call Center Solutions Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Smart Call Center Solutions. The most common topics and skills that interviewers at Smart Call Center Solutions expect are International Voice Process, international bpo, US Process, Outbound Sales and Bpo Voice.

What are the top questions asked in Smart Call Center Solutions Customer Care Executive interview?

Some of the top questions asked at the Smart Call Center Solutions Customer Care Executive interview -

What do you know about B...read more
Will you be able to reach in ti...read more
Tell me something about ...read more

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Smart Call Center Solutions Interviews By Designations

Interview Questions for Popular Designations

Smart Call Center Solutions Customer Care Executive Interview Process

based on 3 interviews

2 Interview rounds

Resume Shortlist Round
HR Round

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Smart Call Center Solutions Customer Care Executive Salary

based on 36 salaries

₹0.9 L/yr - ₹3 L/yr

29% less than the average Customer Care Executive Salary in India

View more details

Customer Care Executive Jobs at Smart Call Center Solutions

Customer Care Executive

Kolkata

0-2 Yrs

₹ 0.5-2.5 LPA

Customer Care Executive

Kolkata

0-4 Yrs

₹ 1.5-3.5 LPA

Customer Care Executive

Kolkata

0-4 Yrs

₹ 0.5-2.5 LPA

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Smart Call Center Solutions Salaries in India

Customer Care Executive 36 salaries	₹0 L/yr - ₹0 L/yr
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Customer Service Executive 9 salaries	₹0 L/yr - ₹0 L/yr
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