Foundever Non Voice Process Associate Interview Questions and Answers for Experienced

BPO stands for Business Process Outsourcing.

• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer service, technical support, and back-office operations.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.

• Call centers are used by companies to provide customer support and handle inquiries.

• They typically use telephones, computers, and software to manage and track customer interactions.

• Customer service associates in call centers are trained to handle a variety of customer issues and provide solutions.

• Ca...read more

I chose BPO because of its customer-centric approach and opportunities for growth.

• BPO stands for Business Process Outsourcing, which involves outsourcing non-core business functions to a third-party provider.

• Customer service is a crucial aspect of BPO, as it involves handling customer queries, complaints, and providing solutions.

• I chose BPO because of its focus on customer satisfaction and the potential for career grow...read more

A call center is a centralized office where customer service representatives handle incoming and outgoing calls for a company.

• Call centers can handle a variety of tasks, such as customer support, sales, and technical assistance.

• Call center representatives use computer systems to access customer information and record interactions.

• Call centers may operate 24/7 or have specific hours of operation.

• Examples of call centers...read more