Foundever Non Voice Process Associate Interview Questions and Answers

Q1. Checking your Communication and English speaking skills
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Q1. Second round same lead HR gonna take interview and they check your communication
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Q1. Good communication, your educational background, yourself introduction, ,multiple cross questions they ask you have to answer properly about you and the role your going to work
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Q1. Fav colour, fav actor,
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First they'll give you any topic based upon the situation

Random topics,so we need to type the answer for their questions

Q1. Self introduction
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Q2. Customer services
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Q3. Salary expectation
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Q4. Self introducing
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Q5. Tak about any Memorable day in our life
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Q6. What is the Custumer care
Ans. 
Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
• Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to enhance satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering technic...read more
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Q1. Project goals and objectives
Ans. 
The project goals and objectives are the desired outcomes that the project aims to achieve.
• The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).

• The objectives should align with the overall business strategy.

• Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.

• Regular monitoring and evaluation of progress toward...read more
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Q2. Metrics for measuring success
Ans. 
Metrics for measuring success in non-voice process
• Accuracy of data entry

• Average handling time

• Customer satisfaction ratings

• Number of resolved issues

• Adherence to process guidelines
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Q3. What value will you add to your company interview answers example s
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Q1. About your self in English
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Q2. Do you get typing certificate
Ans. 
Yes, I have a typing certificate.
• I have completed a typing course and received a certificate.

• My typing speed is above the required level for this position.

• I can provide a copy of my typing certificate if needed.
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Q3. Tell about your college life
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Some system test for the candidates

Traning to the work about the candidates in the company

They give one situation to handle with group of members