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Foundever Chat Support Associate Interview Questions and Answers for Experienced

Updated 7 Nov 2022

Foundever Chat Support Associate Interview Experiences for Experienced

1 interview found

Chat Support Associate Interview Questions & Answers

user image Pavan Kumar

posted on 7 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and customer-oriented individual with experience in chat support.

    • Customer service skills

    • Problem-solving abilities

    • Strong communication skills

    • Ability to multitask

    • Experience in handling customer inquiries and resolving issues

    • Proficient in using chat support software

    • Ability to remain calm and patient in challenging situations

    • Answered by AI
    Add your answer
  • Q2. Why you want join in sitel and what makes you to join BPO
  • Ans. 

    I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.

    • Sitel has a strong reputation in the industry for providing excellent customer support.

    • I am attracted to the opportunities for growth and development that Sitel offers.

    • The BPO industry provides a dynamic work...

    • Answered by AI
    Add your answer
  • Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
  • Ans. 

    I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.

    • Previous experience in chat support

    • Strong customer service skills

    • Ability to handle and resolve customer issues

    • Efficient and effective communication skills

    • Familiarity with chat support software and tools

    • Quick learner and adaptable to new systems

    • Ability to multitask an...

    • Answered by AI
    Add your answer
Round 3 - Group Discussion 

Topics around mobilephones ,google apps how to use google apps in your daily life

Round 4 - Aptitude Test 

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Round 5 - One-on-one 

(1 Question)

  • Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for communication skils,it should to be fluent ,sometimes at we can stuck out of fear and excitement so make sure to be fluent practice before you attend the interview

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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TTEC India user image Anonymous

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Interview experience
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Difficulty level
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Round 1 - Group Discussion 

They will give a topic to do debate

Interview Preparation Tips

Interview preparation tips for other job seekers - They take interview in June and give joining date in October. Never join this.

Customer Support Associate Interview Questions & Answers

iQor Global Services user image Anonymous

posted on 22 Dec 2024

Interview experience
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Difficulty level
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Process Duration
Less than 2 weeks
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I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Could you provide a brief introduction about yourself?
  • Ans. 

    Experienced customer support associate with strong communication skills and a passion for helping customers.

    • Over 5 years of experience in customer support roles

    • Excellent communication skills, both written and verbal

    • Proven track record of resolving customer issues efficiently

    • Passionate about providing top-notch customer service

    • Familiar with CRM systems and ticketing platforms

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Round 2 - Assignment 

You were assigned to write an essay on a specific topic.

Interview Preparation Tips

Interview preparation tips for other job seekers - Consider going to iQor only if there are no other options available; otherwise, you may regret your decision to join later.

Customer Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 4 Jun 2024

Interview experience
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Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Respond to a particular scenario where the customer is dissatisfied and we are trying to make it right
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They are really looking at grammar and communication. Confidence is the key!

Customer Support Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 27 Dec 2024

Interview experience
5
Excellent
Difficulty level
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Process Duration
Less than 2 weeks
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Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Why do you want to work
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Job related questions
    • Add your answer
  • Q2. Paper test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No good process of interview

Customer Support Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 16 Oct 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers and resolving issues.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Proficient in using CRM systems and ticketing platforms

    • Ability to remain calm and professional in high-pressure situations

    • Answered by AI
    Add your answer
  • Q2. Congratulations you are selected
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this. So toxic environment

Customer Support Executive Interview Questions & Answers

iEnergizer user image Neha

posted on 12 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Sorry not remember question and answer because of before 1 year's I am given interview .
    • Add your answer
  • Q2. Sorry not remember question and answer because of before 1 year's I am given interview.
    • Add your answer
  • Q3. Sorry not remember question and answer because of before 1 year's I am given to interview.
    • Add your answer
  • Q4. Not remember question and answer
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Not remember hr question
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Not remember question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Support Executive Interview Questions & Answers

Alorica user image Anonymous

posted on 11 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and previous work experience
    • View 1 more amswer
Round 3 - Aptitude Test 

It was related to grammar and scenarios to assist customers

Round 4 - One-on-one 

(2 Questions)

  • Q1. About shifts and leaves
    • Add your answer
  • Q2. Where do you see you in next five years?
    • View 1 more amswer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good

Application Support Engineer Interview Questions & Answers

IKS Health user image Anonymous

posted on 23 Sep 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Sql basic joins , fliter condition, group order clause , select query for getting complex output from table
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  • Q2. About yourprojrct waht u did etc
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Interview Preparation Tips

Interview preparation tips for other job seekers - Sql basic Linux basic prepare sql syntaxes on a employee or department table practice basicsql code writing

Desktop Support Engineer Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 21 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. About desktop support
    • Add your answer
  • Q2. About networking
    • Add your answer
  • Q3. What commands does we user for shortcuts
  • Ans. 

    The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.

    • Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

    • In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

    • In macOS, shortcuts often involve the Command

    • Answered by AI
    Add your answer
  • Q4. What is theexpecting salary
    • Add your answer
  • Q5. When the windows update will happen in month
  • Ans. 

    Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.

    • Windows updates usually happen on the second Tuesday of each month

    • This day is commonly referred to as Patch Tuesday

    • Updates can also be released outside of this schedule for critical issues

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Omega Healthcare Desktop Support Engineer interview:
  • Desktop Support
Interview preparation tips for other job seekers - I will fear when asking questions but in work culture I will work perfectly what organization required from mine.

Skills evaluated in this interview

More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Chat Support Associate interview for experienced candidates?
Foundever interview process for experienced candidates usually has 5 rounds. The most common rounds in the Foundever interview process for experienced candidates are Resume Shortlist, HR and Group Discussion.

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Foundever Chat Support Associate Salary
based on 12 salaries
₹1.8 L/yr - ₹3 L/yr
9% less than the average Chat Support Associate Salary in India
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Foundever Chat Support Associate Reviews and Ratings

based on 2 reviews

2.8/5

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