Foundever Chat and Email Support Executive Interview Questions and Answers for Experienced

Experienced customer support executive with strong communication skills and problem-solving abilities.

• Over 5 years of experience in providing chat and email support for various companies

• Proficient in handling customer inquiries, resolving issues, and providing product information

• Skilled in multitasking, time management, and working efficiently under pressure

• Excellent written and verbal communication skills

• Familiar with...read more

My worst decision was dropping out of college without a plan.

• Lack of guidance and support led to impulsive decision

• Struggled to find stable job without degree

• Realized the importance of education later on

I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

• Review company policy on refunds

• Check if customer is eligible for a refund based on policy

• Process refund according to company guidelines

• Communicate refund process and timeline to customer

• Offer alternative solutions if refund is not possible