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Serco Interview Questions, Process, and Tips

Updated 25 Feb 2025

Top Serco Interview Questions and Answers

View all 15 questions

Serco Interview Experiences

Popular Designations

33 interviews found

Interview Questionnaire 

8 Questions

  • Q1. What is salary package
  • Q2. What is times
  • Ans. 

    Times can refer to a measurement of duration or frequency.

    • Times can be used to measure how long an event lasts, such as 'I ran for 30 minutes.'

    • Times can also refer to how often something occurs, such as 'I brush my teeth three times a day.'

    • In mathematics, times is another word for multiplication, such as '2 times 3 equals 6.'

  • Answered by AI
  • Q3. What's is Transportation status
  • Ans. 

    Transportation status refers to the current location and movement of goods or people being transported.

    • It includes information about the mode of transportation, such as air, sea, or land.

    • It also includes details about the departure and arrival times, as well as any delays or issues that may arise.

    • Transportation status is important for logistics and supply chain management, as it helps to ensure timely delivery of goods...

  • Answered by AI
  • Q4. What's is environment
  • Ans. 

    Environment refers to the surroundings or conditions in which a person, animal, or plant lives or operates.

    • It includes both natural and man-made elements

    • Examples of natural elements include air, water, soil, and climate

    • Examples of man-made elements include buildings, roads, and pollution

    • The environment can have a significant impact on health and well-being

    • Environmental issues such as climate change and pollution are ma

  • Answered by AI
  • Q5. What is prosess
  • Ans. 

    A process is a series of actions or steps taken to achieve a particular goal or outcome.

    • A process involves a set of sequential or parallel activities.

    • It typically has a defined starting point and ending point.

    • Each step in the process contributes to the overall objective.

    • Processes can be documented and standardized to ensure consistency and efficiency.

    • Examples of processes include sales prospecting, lead qualification,

  • Answered by AI
  • Q6. Company organization
  • Q7. Where is head office
  • Q8. What is benefit
  • Ans. 

    A benefit is a positive outcome or advantage gained from a particular action or decision.

    • Benefits can be tangible or intangible

    • Tangible benefits include things like increased revenue or cost savings

    • Intangible benefits include things like improved customer satisfaction or brand reputation

    • Benefits are often used to justify a particular course of action or investment

    • Examples of benefits in sales might include increased ma

  • Answered by AI

Skills evaluated in this interview

Sales Executive Interview Questions asked at other Companies

Q1. Do you know what is selling and how you can sell it?
View answer (51)

Team Lead Interview Questions & Answers

user image Anonymous

posted on 8 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About use and experience
  • Q2. Previous experience and roles and responsibility
  • Ans. 

    I have 5 years of experience in various leadership roles, including Team Lead at my previous company.

    • Managed a team of 10 employees, delegating tasks and ensuring deadlines were met

    • Provided mentorship and training to team members to improve performance

    • Collaborated with other departments to streamline processes and improve efficiency

  • Answered by AI

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more
View answer (3)

Analyst Interview Questions & Answers

user image Anonymous

posted on 20 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. General behaviour questions
  • Q2. MS Excel Power point Presentation skills

Analyst Interview Questions asked at other Companies

Q1. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix exponentiation. Since the answer can be very large, return the answer modulo 10^9 + 7. Formula: F(n) = F(n-... read more
View answer (1)

CSR Executive Interview Questions & Answers

user image Anonymous

posted on 21 May 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy general aptitude

Round 2 - HR 

(1 Question)

  • Q1. Basic question self introduction

CSR Executive Interview Questions asked at other Companies

Q1. Do you have you lr own vehicle? We dont provide petrol expenses as well.
View answer (1)

Serco interview questions for popular designations

 Analyst

 (3)

 Quality Analyst

 (1)

 HR Executive

 (1)

 Senior Associate

 (1)

 Customer Service Associate

 (1)

 Electrical Engineer

 (1)

 Sales Executive

 (1)

 Customer Service Executive

 (1)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Excel knowledge
  • Q2. Power point knowledge

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Get interview-ready with Top Serco Interview Questions

BD Executive Interview Questions & Answers

user image Anonymous

posted on 20 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Sales oriented Question
  • Q2. Sales Figure and How to do sales
  • Ans. 

    Sales figures are crucial for measuring success and growth. To increase sales, focus on building relationships, understanding customer needs, and offering solutions.

    • Analyze past sales data to identify trends and opportunities for growth

    • Set specific sales goals and create a strategic plan to achieve them

    • Build strong relationships with customers through effective communication and follow-up

    • Understand the needs and pain p...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Academic achievement
  • Q2. Why to join any client of Serco

Interview Preparation Tips

Interview preparation tips for other job seekers - Company does not exist anymore

BD Executive Interview Questions asked at other Companies

Q1. Tell me about yourself About sales marketing How to sell a product to customer who doesn't need that product How can you convince a customer to buy your product Will you handle stress and how Why did you chose academor What motivates you to... read more
View answer (1)

Sales Manager Interview Questions & Answers

user image Anonymous

posted on 28 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Provide insight in your work background
Round 2 - Assignment 

Short 3 slide presentation, one for a market overview, one of personal achievements and value and the last on your 3-6 months plan for when starting

Interview Preparation Tips

Topics to prepare for Serco Sales Manager interview:
  • industry knowledge

Sales Manager Interview Questions asked at other Companies

Q1. If you're in Cold areas like Kashmir or Himachal Pradesh. & You have to sell an AC which is having only Cold option. How would you do that?
View answer (17)

Civil Engineer Interview Questions & Answers

user image Shaukath Ali

posted on 18 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English test, math's test

Round 3 - Technical 

(5 Questions)

  • Q1. Field related Questions
  • Q2. Total experience
  • Q3. Core knowledge in exact field
  • Q4. Driving license
  • Q5. Leadership skills

Civil Engineer Interview Questions asked at other Companies

Q1. What is the curing formalities for our precast segment???
View answer (22)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    Experienced Real Time Analyst with a strong background in workforce management and data analysis.

    • Over 5 years of experience in workforce management

    • Proficient in using WFM software such as Verint and Aspect

    • Skilled in analyzing real-time data to make informed decisions

    • Strong communication and problem-solving skills

    • Managed scheduling and forecasting for a team of 100+ agents

  • Answered by AI
  • Q2. What are the fundamentals of Workforce Management (WFM)?
  • Ans. 

    Workforce Management (WFM) involves forecasting, scheduling, monitoring, and optimizing employee work schedules to meet business needs.

    • Forecasting demand for staffing levels

    • Creating schedules that align with forecasted demand

    • Monitoring real-time adherence to schedules

    • Optimizing schedules based on performance data

    • Utilizing software tools for efficient WFM processes

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    Experienced Real Time Analyst with a strong background in workforce management and data analysis.

    • Over 5 years of experience in real-time monitoring and scheduling

    • Proficient in using workforce management software such as Verint and Aspect

    • Skilled in analyzing data to optimize staffing levels and improve efficiency

    • Strong communication and problem-solving skills

    • Managed a team of analysts to ensure accurate forecasting and

  • Answered by AI
  • Q2. What are the fundamentals of Workforce Management (WFM)?
  • Ans. 

    Workforce Management (WFM) involves forecasting, scheduling, monitoring, and optimizing employee productivity.

    • Forecasting future workload and staffing needs

    • Creating schedules that meet business requirements and employee preferences

    • Monitoring real-time adherence to schedules

    • Optimizing workforce efficiency and productivity

    • Utilizing technology and data analysis to make informed decisions

  • Answered by AI

Wfm Real Time Analyst Interview Questions asked at other Companies

Q1. What is the correlation between service level & occupancy?
View answer (4)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your best quality?
  • Q2. What experience do you have?
Round 2 - Aptitude Test 

I had to work with a qualified electrician to get experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you’re Mentor is someone who knows what they’re doing. Make sure you read all the paperwork, give it to you before hand.

Electrical Engineer Interview Questions asked at other Companies

Q1. What is the difference between Switch gear & Circuit Breakers ?
View answer (13)
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I was interviewed in Oct 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. No other question

Assistant CSE Professor Interview Questions asked at other Companies

Q1. What is OS, schedulers etc
View answer (1)

Serco Interview FAQs

How many rounds are there in Serco interview?
Serco interview process usually has 2-3 rounds. The most common rounds in the Serco interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for Serco interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Serco. The most common topics and skills that interviewers at Serco expect are Sales, Back Office, Customer Service, BPO and Business Development.
What are the top questions asked in Serco interview?

Some of the top questions asked at the Serco interview -

  1. 2. What is BPO and Why B...read more
  2. 3. What excites you in doing Sal...read more
  3. How you will handle the pressure in sal...read more
How long is the Serco interview process?

The duration of Serco interview process can vary, but typically it takes about 2-4 weeks to complete.

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Serco Interview Process

based on 23 interviews

Interview experience

4.4
  
Good
View more

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Serco Reviews and Ratings

based on 817 reviews

4.3/5

Rating in categories

4.2

Skill development

4.2

Work-life balance

3.9

Salary

4.2

Job security

4.2

Company culture

3.9

Promotions

4.2

Work satisfaction

Explore 817 Reviews and Ratings
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