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NSB Bpo Solutions

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NSB Bpo Solutions Customer Care Support Executive Interview Questions and Answers

Updated 5 Oct 2023

NSB Bpo Solutions Customer Care Support Executive Interview Experiences

1 interview found

Customer Care Support Executive Interview Questions & Answers

user image Anonymous

posted on 5 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Tell about something and what is BPO 3Q what is CCE.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What's SBI Bank
  • Ans. 

    SBI Bank is a leading public sector bank in India offering a wide range of financial services.

    • State Bank of India (SBI) is a government-owned bank in India

    • It is the largest bank in India in terms of assets, deposits, branches, customers, and employees

    • SBI offers various banking products and services such as savings accounts, loans, credit cards, and more

    • Answered by AI
    Add your answer
  • Q2. What is CCE in bpo
  • Ans. 

    CCE in BPO stands for Customer Care Executive, responsible for handling customer queries and providing support.

    • CCE stands for Customer Care Executive in the BPO industry

    • They are responsible for handling customer queries and providing support

    • CCEs may work through various communication channels such as phone, email, or chat

    • They need to have good communication skills and problem-solving abilities

    • Examples of tasks include ...

    • Answered by AI
    Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Tell about something
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary information shared

Top trending discussions

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Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Etech Global Services user image Rahul Redas

posted on 2 Sep 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and all
    • Add your answer
  • Q2. Previous work experience
  • Ans. 

    I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative at Company X for 2 years

    • Managed a team of 5 customer service agents at Company Y

    • Received positive feedback from customers for my problem-solving skills

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Typing test and listening test

Round 3 - Technical 

(2 Questions)

  • Q1. Ms Excel shortcut keys
    • Add your answer
  • Q2. Other troubleshooting questions
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
    • Add your answer
  • Q2. Why do you want to join and all
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers and resolving their issues

    • Strong communication and problem-solving skills

    • Previous experience in customer service roles

    • Excited about the opportunity to work with a reputable company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview

Customer Care Executive Interview Questions & Answers

Globiva user image Shivani Pal

posted on 5 Nov 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. No any questions
    • Add your answer
  • Q2. Only says normal details
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. No any questions
    • Add your answer
  • Q2. Normal details only
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Discussed work hour
    • Add your answer
  • Q2. Salary discussion
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Directly meet vp
    • Add your answer
  • Q2. Discussion week off
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad experience

Voice Process Customer Care Executive Interview Questions & Answers

RND Softech user image Anonymous

posted on 5 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

They will give one topic and we need to talk about that yopic

Round 2 - Aptitude Test 

Computer test with 50 questions

Round 3 - HR 

(2 Questions)

  • Q1. Hr round is also there. Their also they'll ask questions based on our resume
    • Add your answer
  • Q2. Based on resume
    • Add your answer

Interview Preparation Tips

Topics to prepare for RND Softech Voice Process Customer Care Executive interview:
  • Women empowerment
Interview preparation tips for other job seekers - Prepare well so that you can get job easily. But salary package is very less. They'll ask for 5 month training were salary package is very less

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 1 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

    • Answered by AI
    Add your answer
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

It was a typing test on a computer

Customer Care Executive Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. What was experience details
    • Add your answer
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations

Customer Care Executive Interview Questions & Answers

iQor Global Services user image Fun with Ravi

posted on 17 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about your self ?
    • Add your answer
  • Q2. Job profile
    • Add your answer
Round 2 - Aptitude Test 

You need to do typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager will take the interview

Customer Service Executive Interview Questions & Answers

Bpo Convergence user image SARVESH MISHRA

posted on 14 Nov 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself
    • Add your answer
  • Q2. How much salary expectation
    • Add your answer

Customer Service Executive Interview Questions & Answers

Alorica user image Anonymous

posted on 20 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Customer executive means
    • Add your answer
  • Q2. Introduce yourself
    • Add your answer

Interview Preparation Tips

Topics to prepare for Alorica Customer Service Executive interview:
  • Customer Service

Customer Service Associate Interview Questions & Answers

Mahindra Integrated Business Solutions user image ashwini kamble

posted on 16 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Introduction your self
    • Add your answer
  • Q2. What is education
  • Ans. 

    Education is the process of acquiring knowledge, skills, values, and beliefs through various methods such as teaching, training, or research.

    • Education involves formal learning in schools, colleges, and universities.

    • It also includes informal learning through experiences, interactions, and self-study.

    • Education helps individuals develop critical thinking, problem-solving, and communication skills.

    • It plays a crucial role i...

    • Answered by AI
    Add your answer
  • Q3. What's salary expectation
    • Add your answer
  • Q4. What is yours hobbies
    • Add your answer
More about working at NSB Bpo Solutions

NSB Bpo Solutions Interview FAQs

How many rounds are there in NSB Bpo Solutions Customer Care Support Executive interview?
NSB Bpo Solutions interview process usually has 4 rounds. The most common rounds in the NSB Bpo Solutions interview process are Resume Shortlist, Coding Test and One-on-one Round.
What are the top questions asked in NSB Bpo Solutions Customer Care Support Executive interview?

Some of the top questions asked at the NSB Bpo Solutions Customer Care Support Executive interview -

  1. What's SBI B...read more
  2. What is CCE in ...read more

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