RND Softech Voice Process Customer Care Executive Interview Questions and Answers

Q1. Basic questions
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Q2. Tell me about yourself? Where do you reside? Why do you want to join bpo?
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Q3. What are your salary expectation? Write an essay on internet or something they will ask to..
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Q1. Essay writing and typing test
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Q1. The interviewer thought it's something fishy in my CV and without asking me anything about it just ask me to leave.
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Basic harver test it is very easy

Q1. Asking about self and one topic
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Q1. Salary discussion
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Q1. Exam a smalla exam
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and benefits of the position.
• I am flexible and open to negotiation.

• I would like to be compensated fairly for my skills and experience.

• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I am also interested in discussing additional benefits such as healthcare, retirement plans, or professional development opportu
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Q2. What is your family background?
Ans. 
My family background is diverse and culturally rich, with members from different professions and backgrounds.
• My family consists of individuals from various professions such as doctors, engineers, teachers, and entrepreneurs.

• We come from different cultural backgrounds, with members from different states and countries.

• Education is highly valued in my family, and many members have pursued higher education in their respect...read more
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Q3. Share details of your previous job.
Ans. 
I worked as a customer service representative at XYZ Company.
• Handled customer inquiries and complaints via phone and email.

• Provided product information and resolved customer issues.

• Maintained accurate records of customer interactions and transactions.

• Collaborated with other departments to ensure customer satisfaction.

• Met or exceeded monthly performance targets.
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Q4. What are your strengths and weaknesses?
Ans. 
My strengths include strong communication skills, attention to detail, and ability to work well in a team. My weaknesses include being overly critical of my own work and sometimes struggling with time management.
• Strong communication skills

• Attention to detail

• Ability to work well in a team

• Being overly critical of my own work

• Struggling with time management
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced professional with a strong background in customer service.
• I have worked in the customer service industry for over 5 years.

• I have excellent communication and problem-solving skills.

• I am highly organized and detail-oriented.

• I have a proven track record of delivering exceptional customer service.

• I am proficient in using various customer service software and tools.

• I am a team player and enj...read more
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Q1. About tha company name
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Q1. About tha company name
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Q2. About tha company name
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• I have over 5 years of experience in customer service roles

• I am proficient in handling customer queries and resolving issues efficiently

• I have excellent communication skills, both verbal and written

• I am a quick learner and adapt well to new environments

• I am a team player and enjoy working collaboratively
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Q2. Talk about some random topic for 1 mint
Ans. 
The impact of social media on mental health
• Social media can have both positive and negative effects on mental health

• Constant comparison to others can lead to feelings of inadequacy and low self-esteem

• Cyberbullying and online harassment can contribute to anxiety and depression

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q3. Assessment round
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Q1. What are pro qualities
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Q2. Are you here international or domestic
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Typing speed test , eligible if min is 35 words per min and 85 percent accuracy

Q1. Interview with manager end
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Q1. Tell me something about yourself?
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Q2. Where are you from??
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Q1. Self introduction
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Q2. Last experience
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Q1. Based on their issue
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Q1. Self introduction
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Verscent round were we have to listen to a words and do.

Q1. Self introduction and spoke about work roll difference between what is BPO and call centre.
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Q2. Self introduction Difference between BPO and call centre Work experience
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