NSB Bpo Solutions Backend Officer Interview Questions and Answers

My self, my job location and which company I am working right now and my salary package

Q1. Tell me something about yourself, ...why you want this job .....what is your plan in upcoming 5 years from today .
Add your answer

Aptitude Test - 40 Minutes

Q1. Operations Management
Add your answer
Q2. Quality Management
Add your answer

Aptitude and Psychometric Test

Procedure Writing To be submitted

Q1. Operational Round - What are my roles and responsibilities, Situational based questions, Process SLA, People Management, Process Transition.
Add your answer
Q2. 1. Tell a situation where there was an disagreement with your supervisor and how have you managed it.
Ans. 
I had a disagreement with my supervisor regarding a project deadline.
• Clearly communicated my concerns and reasons for needing more time

• Listened to my supervisor's perspective and tried to understand their expectations

• Suggested alternative solutions to meet the deadline without compromising quality

• Reached a compromise by adjusting the timeline and reallocating resources

• Maintained open communication throughout the proces
Answered by AI
Add your answer
Q3. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation
Ans. 
I have addressed the issue by identifying the root cause and providing necessary training and support.
• Conducted a performance review to identify the root cause of the issue

• Provided additional training and coaching to improve skills and knowledge

• Set clear expectations and goals for improvement

• Monitored progress and provided ongoing feedback and support

• Implemented a performance improvement plan if necessary
Answered by AI
View 1 more answer

Q1. Regarding Basic KRA of Assistant Manager
Add your answer
Q2. Attrition shrinkage
Add your answer

Q1. Bussines P&L & conversion
Add your answer
Q2. Mode of dialer mechanism of dialer
Ans. 
The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
• Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.

• Preview dialing: Agents review information about the contact before deciding to make the call.

• Manual dialing: Agents manually dial each number without any automation.

• Progress...read more
Answered by AI
Add your answer

Q1. How would you deal with unjustified criticism from a superior?
Ans. I've never had a problem accepting responsibility for my mistakes and learning from them. Admitting one's errors, in my opinion, is mature and honorable. I used to be my harshest critic, but I've learned that we're all human, and making mistakes is natural.
Answered by Abad Bin Jaiyad
Add your answer