NSB Bpo Solutions Backend Officer Interview Questions and Answers

My self, my job location and which company I am working right now and my salary package

Q1. How would you deal with unjustified criticism from a superior?
Ans. I've never had a problem accepting responsibility for my mistakes and learning from them. Admitting one's errors, in my opinion, is mature and honorable. I used to be my harshest critic, but I've learned that we're all human, and making mistakes is natural.
Answered by Abad Bin Jaiyad
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Q1. Regarding Basic KRA of Assistant Manager
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Q2. Attrition shrinkage
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Q1. Bussines P&L & conversion
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Q2. Mode of dialer mechanism of dialer
Ans. 
The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
• Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.

• Preview dialing: Agents review information about the contact before deciding to make the call.

• Manual dialing: Agents manually dial each number without any automation.

• Progress...read more
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Q1. Tell me something about yourself, ...why you want this job .....what is your plan in upcoming 5 years from today .
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Q1. What was your experience with your last company?
Ans. 
I had a successful track record of exceeding sales targets and building strong relationships with clients.
• Consistently exceeded sales targets by 20% each quarter

• Developed and maintained relationships with key clients, resulting in a 30% increase in repeat business

• Implemented new sales strategies that led to a 15% growth in market share
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Q2. Is it possible to sell a bottle of water to a person who is only thirsty?
Ans. 
Yes, it is possible to sell a bottle of water to a person who is only thirsty by highlighting the benefits of staying hydrated.
• Emphasize the importance of staying hydrated for overall health and well-being.

• Explain how drinking water can help quench immediate thirst and prevent dehydration.

• Offer information on the quality and purity of the water in the bottle to appeal to the customer's need for a reliable source of hyd
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Sell any ideas or concepts to the interviewer.

The aptitude test at Resource Pro is just like any other aptitude test out there, just refer to any online aptitude tests for practice.

Q1. Manager had clear expectations about what was he looking for. Interview process is elegant. Try to be prepared with BPO operations, Analytical and Business planning.
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Q2. Learn about capacity planning, Quality analysis, Escalation handling and time management.
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Aptitude Test - 40 Minutes

Q1. Operations Management
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Q2. Quality Management
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