NSB Bpo Solutions Call Center Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a customer care executive with excellent communication skills and a passion for helping others.
• I have over 5 years of experience in customer service roles, where I have honed my problem-solving and interpersonal skills.

• I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

• I have a proven track record of maintaining high customer satisfaction ratings and exceeding perf...read more
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Q2. Work experience last job done
Ans. 
I worked as a customer care executive at XYZ company for 2 years.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service
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Grammer test and hearing test writing test for international proceds

Q1. Tell me about yourself?
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Q2. Tell me about your previous company experience?
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Q1. Tell me about yourself
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Q2. Respond to a particular scenario where the customer is dissatisfied and we are trying to make it right
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Q1. Self Intro and experience
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Q1. Why should we hire you
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• I have X years of experience in customer support roles, where I have consistently received positive feedback from customers.

• I am a great listener and problem-solver, able to quickly understand and address customer concerns.

• I am highly empathetic and patient, ensuring that customers feel heard and valued d...read more
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Q2. What's the package you need
Ans. 
I am looking for a competitive salary package that reflects my skills and experience.
• Looking for a salary package that aligns with industry standards

• Seeking opportunities for growth and advancement

• Open to negotiation based on the overall benefits package
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A typing test to assess your typing speed and communication skills.

It included versant test

Assignemnt to write a essay about any provided topic

Q1. It was a technical operations round
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