Matrimony.com Senior Relationship Manager Interview Questions and Answers

Tell about yourself and problem solving of customer

Q1. How can you help zomato grow
Ans. 
I can help Zomato grow by building strong relationships with restaurants, improving customer satisfaction, and increasing sales.
• Developing partnerships with new restaurants to expand Zomato's network

• Implementing marketing strategies to attract more customers to the platform

• Collecting feedback from users to enhance the overall dining experience

• Analyzing data to identify trends and opportunities for growth

• Providing excel
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Q2. How will you solve customer issues
Ans. 
I will listen to the customer, empathize with their situation, offer solutions within company guidelines, and follow up to ensure satisfaction.
• Listen actively to understand the customer's issue

• Empathize with the customer's situation to show understanding and build rapport

• Offer solutions within company guidelines to resolve the issue effectively

• Follow up with the customer to ensure their satisfaction and address any fur
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